The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services

Susan Nnadozie Umeozor; Helen Uzoezi Emasealu

doi:doi:10.11648/j.ajdmkd.20220701.11

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The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services

Susan Nnadozie Umeozor, Helen Uzoezi Emasealu

Published in American Journal of Data Mining and Knowledge Discovery (Volume 7, Issue 1)

Received: 12 January 2022 Accepted: 8 February 2022 Published: 25 February 2022

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Abstract

Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.

Published in	American Journal of Data Mining and Knowledge Discovery (Volume 7, Issue 1)
DOI	10.11648/j.ajdmkd.20220701.11
Page(s)	1-4
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Library Services, Technology, COVID-19, Psychology of User Behaviour, Information Use

References

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[3]	Cox, C. (2021). Changed, changed utterly. https://www.insidehighered.com/views/2020/06/05/academic-libraries-will-change-significant-ways-result-pandemic-opinion. May, 2020.
[4]	Dadhe, P. P., & Dubey, M. N. (2020). Library services provided during COVID-19 pandemic: Content analysis of websites of Premier Technological Institutions of India. Library Philosophy and Practice (e-journal), 4445. https://digitalcommons.unl.edu/libphilprac/4445.
[5]	Emasealu, H. U. (2020). Transpositioning professional librarianship in Nigeria. Technology, Knowledge, and Society, 16 (3).
[6]	Emasealu, H. U. (2019). Automation of academic libraries and web-development: A reverie or reality. International Journal of Knowledge Content Development & Technology, 9 (1), 43-56.
[7]	Hayes, S. C. (2001). The greatest dangers facing behavior analysis today. Behavior Analysis Today, 2, 61-63.
[8]	Horsfall, M. and Fagbemi, Y. V. (2015) Retrospective conversion of special libraries in Nigeria: status, barriers and prospects. Journal of Applied Technologies in Library and Information Management (JATLIM) 1 (1): 7–12.
[9]	https://www.eifl.net/news/you-cant-keep-good-public-library-locked-down.
[10]	https://www.ifla.org/COVID-19-and-libraries.
[11]	Kwanya, T., Stiwell, C., and Underwood, P. (2015). Library 3.0: Intelligence libraries and apomediation. Kidlington, UK; Chandos Publishing.
[12]	Lovell, A. (2012). Behavioural learning theories, In Key Concepts in Healthcare Education. Sage Publications Ltd. DOI: http://dx.doi.org/10.4135/9781446251744.
[13]	Pavlov, I. P. (1897). The work of the digestive gland. London: Griffin.
[14]	Shumaker, S. (2021). What a year. https://www.conehealthfoundation.com/foundation/creating-change/2021-message-from-susan-shumaker/.
[15]	Starr S. (2011). The librarian in the cloud: or beware of unintended consequences. Journal of Medical Library Association, 99 (4), 267-269.
[16]	Thorndike, E. L. (1905). The elements of psychology. New York: A. G. Seiler.
[17]	Umeozor, S. N. (2020). Information retrieval: a communication process in the 21st century library. International Journal of Knowledge Content Development & Technology, 10 (2) 7-18.
[18]	Watson, J. B. (1913). Psychology as the behaviorist views it. Psychological Review, 20 (2), 158–177. https://doi.org/10.1037/h0074428.

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Susan Nnadozie Umeozor, Helen Uzoezi Emasealu. (2022). The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. American Journal of Data Mining and Knowledge Discovery, 7(1), 1-4. https://doi.org/10.11648/j.ajdmkd.20220701.11

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ACS Style

Susan Nnadozie Umeozor; Helen Uzoezi Emasealu. The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. Am. J. Data Min. Knowl. Discov. 2022, 7(1), 1-4. doi: 10.11648/j.ajdmkd.20220701.11

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AMA Style

Susan Nnadozie Umeozor, Helen Uzoezi Emasealu. The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. Am J Data Min Knowl Discov. 2022;7(1):1-4. doi: 10.11648/j.ajdmkd.20220701.11

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@article{10.11648/j.ajdmkd.20220701.11,
  author = {Susan Nnadozie Umeozor and Helen Uzoezi Emasealu},
  title = {The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services},
  journal = {American Journal of Data Mining and Knowledge Discovery},
  volume = {7},
  number = {1},
  pages = {1-4},
  doi = {10.11648/j.ajdmkd.20220701.11},
  url = {https://doi.org/10.11648/j.ajdmkd.20220701.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajdmkd.20220701.11},
  abstract = {Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.},
 year = {2022}
}

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TY  - JOUR
T1  - The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services
AU  - Susan Nnadozie Umeozor
AU  - Helen Uzoezi Emasealu
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PY  - 2022
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DO  - 10.11648/j.ajdmkd.20220701.11
T2  - American Journal of Data Mining and Knowledge Discovery
JF  - American Journal of Data Mining and Knowledge Discovery
JO  - American Journal of Data Mining and Knowledge Discovery
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EP  - 4
PB  - Science Publishing Group
SN  - 2578-7837
UR  - https://doi.org/10.11648/j.ajdmkd.20220701.11
AB  - Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.
VL  - 7
IS  - 1
ER  -

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Author Information

Susan Nnadozie Umeozor

Donald E. U. Ekong Library, University of Port Harcourt, Port Harcourt, Nigeria
Helen Uzoezi Emasealu

Department of Library and Information Science, Faculty of Education, University of Port Harcourt, Port Harcourt, Nigeria

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APA Style

Susan Nnadozie Umeozor, Helen Uzoezi Emasealu. (2022). The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. American Journal of Data Mining and Knowledge Discovery, 7(1), 1-4. https://doi.org/10.11648/j.ajdmkd.20220701.11

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ACS Style

Susan Nnadozie Umeozor; Helen Uzoezi Emasealu. The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. Am. J. Data Min. Knowl. Discov. 2022, 7(1), 1-4. doi: 10.11648/j.ajdmkd.20220701.11

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AMA Style

Susan Nnadozie Umeozor, Helen Uzoezi Emasealu. The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. Am J Data Min Knowl Discov. 2022;7(1):1-4. doi: 10.11648/j.ajdmkd.20220701.11

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@article{10.11648/j.ajdmkd.20220701.11,
  author = {Susan Nnadozie Umeozor and Helen Uzoezi Emasealu},
  title = {The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services},
  journal = {American Journal of Data Mining and Knowledge Discovery},
  volume = {7},
  number = {1},
  pages = {1-4},
  doi = {10.11648/j.ajdmkd.20220701.11},
  url = {https://doi.org/10.11648/j.ajdmkd.20220701.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajdmkd.20220701.11},
  abstract = {Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.},
 year = {2022}
}

Copy | Download

TY  - JOUR
T1  - The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services
AU  - Susan Nnadozie Umeozor
AU  - Helen Uzoezi Emasealu
Y1  - 2022/02/25
PY  - 2022
N1  - https://doi.org/10.11648/j.ajdmkd.20220701.11
DO  - 10.11648/j.ajdmkd.20220701.11
T2  - American Journal of Data Mining and Knowledge Discovery
JF  - American Journal of Data Mining and Knowledge Discovery
JO  - American Journal of Data Mining and Knowledge Discovery
SP  - 1
EP  - 4
PB  - Science Publishing Group
SN  - 2578-7837
UR  - https://doi.org/10.11648/j.ajdmkd.20220701.11
AB  - Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.
VL  - 7
IS  - 1
ER  -

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