Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management

De Bastos; Bernardo Pereira; Palrão; Beatriz Pedro; Almeida; José Pedro; Isidoro; Ricardo Jorge

doi:doi:10.11648/j.ebm.20230905.12

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Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management

De Bastos, Bernardo Pereira, Palrão, Beatriz Pedro, Almeida, José Pedro, Isidoro, Ricardo Jorge

Published in European Business & Management (Volume 9, Issue 5)

Received: 21 August 2023 Accepted: 6 September 2023 Published: 27 September 2023

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Abstract

The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.

Published in	European Business & Management (Volume 9, Issue 5)
DOI	10.11648/j.ebm.20230905.12
Page(s)	94-100
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Guests Emotions, Tourism Management, Guest Experience, Hotel Management, Online Travel Agents, Revenue Management

References

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APA Style

De Bastos, Bernardo Pereira, Palrão, Beatriz Pedro, Almeida, et al. (2023). Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. European Business & Management, 9(5), 94-100. https://doi.org/10.11648/j.ebm.20230905.12

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ACS Style

De Bastos; Bernardo Pereira; Palrão; Beatriz Pedro; Almeida, et al. Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. Eur. Bus. Manag. 2023, 9(5), 94-100. doi: 10.11648/j.ebm.20230905.12

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AMA Style

De Bastos, Bernardo Pereira, Palrão, Beatriz Pedro, Almeida, et al. Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. Eur Bus Manag. 2023;9(5):94-100. doi: 10.11648/j.ebm.20230905.12

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@article{10.11648/j.ebm.20230905.12,
  author = {De Bastos and Bernardo Pereira and Palrão and Beatriz Pedro and Almeida and José Pedro and Isidoro and Ricardo Jorge},
  title = {Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management},
  journal = {European Business & Management},
  volume = {9},
  number = {5},
  pages = {94-100},
  doi = {10.11648/j.ebm.20230905.12},
  url = {https://doi.org/10.11648/j.ebm.20230905.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20230905.12},
  abstract = {The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.},
 year = {2023}
}

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TY  - JOUR
T1  - Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management
AU  - De Bastos
AU  - Bernardo Pereira
AU  - Palrão
AU  - Beatriz Pedro
AU  - Almeida
AU  - José Pedro
AU  - Isidoro
AU  - Ricardo Jorge
Y1  - 2023/09/27
PY  - 2023
N1  - https://doi.org/10.11648/j.ebm.20230905.12
DO  - 10.11648/j.ebm.20230905.12
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JF  - European Business & Management
JO  - European Business & Management
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EP  - 100
PB  - Science Publishing Group
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UR  - https://doi.org/10.11648/j.ebm.20230905.12
AB  - The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.
VL  - 9
IS  - 5
ER  -

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Author Information

De Bastos
Bernardo Pereira
Palrão
Beatriz Pedro
Almeida
José Pedro
Isidoro
Ricardo Jorge

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Plain Text BibTeX RIS

APA Style

De Bastos, Bernardo Pereira, Palrão, Beatriz Pedro, Almeida, et al. (2023). Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. European Business & Management, 9(5), 94-100. https://doi.org/10.11648/j.ebm.20230905.12

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ACS Style

De Bastos; Bernardo Pereira; Palrão; Beatriz Pedro; Almeida, et al. Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. Eur. Bus. Manag. 2023, 9(5), 94-100. doi: 10.11648/j.ebm.20230905.12

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AMA Style

De Bastos, Bernardo Pereira, Palrão, Beatriz Pedro, Almeida, et al. Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management. Eur Bus Manag. 2023;9(5):94-100. doi: 10.11648/j.ebm.20230905.12

Copy | Download

@article{10.11648/j.ebm.20230905.12,
  author = {De Bastos and Bernardo Pereira and Palrão and Beatriz Pedro and Almeida and José Pedro and Isidoro and Ricardo Jorge},
  title = {Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management},
  journal = {European Business & Management},
  volume = {9},
  number = {5},
  pages = {94-100},
  doi = {10.11648/j.ebm.20230905.12},
  url = {https://doi.org/10.11648/j.ebm.20230905.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20230905.12},
  abstract = {The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.},
 year = {2023}
}

Copy | Download

TY  - JOUR
T1  - Guests’ Behavior and Emotions After COVID: Side-Effects Felt on Hospitality Revenue Management
AU  - De Bastos
AU  - Bernardo Pereira
AU  - Palrão
AU  - Beatriz Pedro
AU  - Almeida
AU  - José Pedro
AU  - Isidoro
AU  - Ricardo Jorge
Y1  - 2023/09/27
PY  - 2023
N1  - https://doi.org/10.11648/j.ebm.20230905.12
DO  - 10.11648/j.ebm.20230905.12
T2  - European Business & Management
JF  - European Business & Management
JO  - European Business & Management
SP  - 94
EP  - 100
PB  - Science Publishing Group
SN  - 2575-5811
UR  - https://doi.org/10.11648/j.ebm.20230905.12
AB  - The study delves into the profound ramifications of COVID-19 on the tourism and hospitality sector, centering its attention on the intricate facets of guest behavior and emotions. Through a meticulous direct approach, we unearthed that the pandemic instigated an unparalleled wave of fear and apprehension among individuals. Yet, intriguingly, our findings illuminate that these emotions were transient, giving way to an astonishing resurgence in 2022, which not only surpassed the preceding year but also eclipsed the benchmarks set in the pre-pandemic zenith of 2019. What sets this research apart is the resounding validation it received from a diverse spectrum of stakeholders, including both discerning guests and seasoned industry professionals. Their unanimous endorsement stands as a testament to the industry's resilience and adaptability in the face of adversity. It speaks volumes about the collective resolve to not only weather the storm but to emerge stronger and more innovative than ever before. This study not only offers invaluable insights for industry leaders and policymakers but also instills a sense of optimism in a world recovering from the profound impacts of a global crisis. It serves as a beacon of hope, illuminating a path forward towards a revitalized and thriving tourism and hospitality landscape.
VL  - 9
IS  - 5
ER  -

Copy | Download