| Peer-Reviewed

A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace

Received: 13 December 2021    Accepted: 5 January 2022    Published: 12 January 2022
Views:       Downloads:
Abstract

The digital era is marked by the rapid development of information and communication technology (ICT). The growth of internet users has increased every year. The high number of internet users opens up opportunities to sell products and reach the global market. E-marketplace is one of the media that can be used by companies to sell their products, and reach consumers with a wider scope. Indonesia, which has a high population and the third largest number of internet users in the Asian region, is a very promising market for both local and global companies. E-marketplaces are growing as a form of consumer lifestyle today who like to make purchases online, due to positive reviews about products or e-marketplaces, and the influence of promotions carried out by popular public figures, as well as consumer trust in conducting transactions online. This study discusses the factors that influence consumer perceptions to determine consumer purchasing decisions through e-marketplaces. The population in this study were consumers who have used e-marketplaces to meet their needs. The data was obtained through a questionnaire, then the classical assumption test was carried out to determine the feasibility of the statements used in the questionnaire and the distribution of the data used, then the data would be analyzed using regression. The results showed that lifestyle, brand ambassadors, online reviews, and trust had an effect on consumer purchasing decisions through e-marketplaces.

Published in International Journal of Economic Behavior and Organization (Volume 10, Issue 1)
DOI 10.11648/j.ijebo.20221001.11
Page(s) 1-6
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Brand Ambassador, E-Marketplace, Lifestyle, Online Review, Trust

References
[1] Fitri, S. E and Dwijananda. (2016). Analisis Pengaruh Electronic Word of Mouth terhadap Proses Keputusan Pembelian (Studi pada Gojek). E-Proceedings of Management, 3 (1).
[2] Damarsiwi, E. P. M., Indriasari, N., Anggraini, I. (2020). Halal Tourism Promotion Using E-Commerce Social Media on Tourist Visit: Study in Bengkulu Province. Jelajah: Journal of Tourism and Hospitality, 2 (1), pp. 33-44.
[3] https://databoks.katadata.co.id/datapublish/2021/10/14/pengguna-internet-indonesia-peringkat-ke-3-terbanyak-di-asia.
[4] https://www.bps.go.id/pressrelease/2021/01/21/1854/hasil-sensus-penduduk-2020.html and https://dukcapil.kemendagri.go.id/berita/baca/809/distribusi-penduduk-indonesia-per-juni-2021-jabar-terbanyak-kaltara-paling-sedikit.
[5] Setiowati, A. K. W., and Jasly, B. (2012). Sikap Online Shopping dan Niat Pencarian Informasi terhadap Niat dan Perilaku Belanja. Jurnal Manajemen Bisnis, 2 (1), pp. 3-8.
[6] https://www.bps.go.id/publication/2020/12/24/2548417ddc6dab8247553124/statistik-e-commerce-2020.html.
[7] Kotler, P dan Keller, K. L. (2016). Marketing Management. Pearson Education. Inc.
[8] Mowen, J. and Minor M. (2002). Perilaku Konsumen. Lima, Jakarta: Erlangga.
[9] Kamaludin, M. (2018). Pengaruh Gaya Hidup terhadap Minat Beli konsumen dalam Berbelanja Online. Akrab Juara 3 (3), pp. 113-122.
[10] Moniques, E. P., Wagini, W., Irwanto, T., Nasution, S., and Hidayah, N. R. (2021). Lifestyle, Discount Prices and Brand Image on The Shopee Marketplace towards Consumer Purchase Interest.
[11] Mujiaya, M and Elissa, I. (2013). Analisa Faktor-faktor yang Mempengaruhi Keputusan Pembelian via Internet pada Toko Online. Jurnal Teknik Industri, 8 (3), pp. 143-152.
[12] Sonia K. and Raja, S. R. (2018). A Study on The Role of Brand Ambassador in Consumer Buying Behaviour of Soft Drink. International Journal of Engineering Development and Research, 6 (3), pp. 262-267.
[13] Mudzakir, F. (2018). The Influence of Brand Ambassador Usage toward Brand Image of Oppo. Industrial Research Workshop and National Seminar, pp. 648-655.
[14] Nofiawaty, Fitrianto, M. E., Lisnawati. (2020). Brand Ambassador and The Effect to Consumer Decision on Online Marketplace in Indonesia. Sriwijaya International Journal of Dynamic Economics and Business (SIJDEB), 4 (1), pp. 21-30.
[15] Zhang, J., Zheng, W., Wang, S. (2020). The Study of The Effect of Online Review on Purchase Behavior: Comparing the Two Research Methods.
[16] Zheng, X. P. (2008). An Empirical Study of The Impact of Online Review on Internet Consumer Purchase Decision, Dissertation, Renmin University of China.
[17] Chen, Y. W. and Ma, J. W. (2012). The Effect of Review Valence, New Product Types and Regulatory Focus on New Product Online Review Usefulness. Acta Psychologica Sinica, 47 (4), pp. 555-568.
[18] Sutanto, M. A. and Aprianingsih, A. (2016). The Effect of Online Consumer Review toward Purchase Intention: A Study in Premium Cosmetics in Indonesia. Proceedings of International Conference on Ethics of Business, Economics, and Social Science, pp. 218-230.
[19] Cook, D. L. and Coupey, E. (1998). Consumer Behavior and Unsolved Regulatory Issues in Electronic Marketing. Journal of Business Research, 4 (13), pp. 231-238.
[20] Lupiyoadi, R. (2016). Manajemen Pemasaran Jasa Berbasis Kompetensi. Penerbit: Salemba Empat, Jakarta.
[21] Kim, D. J., Ferrin, D. L. and Rao, R. H. (2003). Antecedents of Consumer trust in B-to-C Electronic Commerce. AMCIS Proceedings, pp. 157-167.
[22] Putra, B. A. P. W., Rochman, F. and Noermijati, N. (2017). The Effect of Trust, Risk, and Web Design on Consumer Intention by Means of Consumer Attitude to Purchase Online. Jurnal Aplikasi Maanjemen, 15 (3), pp. 472-479.
[23] Budyastuti, T. and Iskandar, D. (2018). The Influence of Usefulness, Easy of Use and Trust Using E-commerce to User Behaviour (Case Study to Lazada.com Consumers). Journal of Marekting and Consumer Research, 46, pp. 78-83.
[24] Hayuningtyas, W. H., and Widiyanto, I. (2015). Antecedent Kepercayaan dan Keputusan Pembelian. Diponegoro Journal of Management, 4 (4), pp. 1-11.
[25] Kwahk, K., Ge, X., and Park, J. (2012). Investigating the Determinants of Purchase Intention in C2C E-commerce. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 6 (9), pp. 497-501.
[26] Rahmawati, S. A., and Widiyanto, I. (2013). Antecedent Keputusan Pembelian Online. Diponegoro Journal of Management, 2 (2), pp. 1-11.
[27] Mahliza, F. (2020). Consumer Trust in Online Purchase Decision. International Journal of Multidisciplinary Research (IJMR), 6 (2), pp. 142-149.
[28] Kotler, P. (1997). Marketing Management: Analysis, Planning, Implementation, and Control. 9th Edition, Prentice Hall, Upper Saddle River.
[29] Davis, F. D. (1989). Perceived Usefullness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13 No. 5, pp. 319-340.
[30] Sugiyono. (2018). Metode Penelitian Evaluasi (Pendekatan Kuantitatif, Kualitatif dan Kombinasi). Bandung: Alfabeta.
Cite This Article
  • APA Style

    Handayani, Ashur Harmadi, Wuri Purnamasari, Eka Patriya. (2022). A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace. International Journal of Economic Behavior and Organization, 10(1), 1-6. https://doi.org/10.11648/j.ijebo.20221001.11

    Copy | Download

    ACS Style

    Handayani; Ashur Harmadi; Wuri Purnamasari; Eka Patriya. A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace. Int. J. Econ. Behav. Organ. 2022, 10(1), 1-6. doi: 10.11648/j.ijebo.20221001.11

    Copy | Download

    AMA Style

    Handayani, Ashur Harmadi, Wuri Purnamasari, Eka Patriya. A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace. Int J Econ Behav Organ. 2022;10(1):1-6. doi: 10.11648/j.ijebo.20221001.11

    Copy | Download

  • @article{10.11648/j.ijebo.20221001.11,
      author = {Handayani and Ashur Harmadi and Wuri Purnamasari and Eka Patriya},
      title = {A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace},
      journal = {International Journal of Economic Behavior and Organization},
      volume = {10},
      number = {1},
      pages = {1-6},
      doi = {10.11648/j.ijebo.20221001.11},
      url = {https://doi.org/10.11648/j.ijebo.20221001.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijebo.20221001.11},
      abstract = {The digital era is marked by the rapid development of information and communication technology (ICT). The growth of internet users has increased every year. The high number of internet users opens up opportunities to sell products and reach the global market. E-marketplace is one of the media that can be used by companies to sell their products, and reach consumers with a wider scope. Indonesia, which has a high population and the third largest number of internet users in the Asian region, is a very promising market for both local and global companies. E-marketplaces are growing as a form of consumer lifestyle today who like to make purchases online, due to positive reviews about products or e-marketplaces, and the influence of promotions carried out by popular public figures, as well as consumer trust in conducting transactions online. This study discusses the factors that influence consumer perceptions to determine consumer purchasing decisions through e-marketplaces. The population in this study were consumers who have used e-marketplaces to meet their needs. The data was obtained through a questionnaire, then the classical assumption test was carried out to determine the feasibility of the statements used in the questionnaire and the distribution of the data used, then the data would be analyzed using regression. The results showed that lifestyle, brand ambassadors, online reviews, and trust had an effect on consumer purchasing decisions through e-marketplaces.},
     year = {2022}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - A Study on the Role of Internal and External Factors in Consumer Buying Behaviour Through E-Marketplace
    AU  - Handayani
    AU  - Ashur Harmadi
    AU  - Wuri Purnamasari
    AU  - Eka Patriya
    Y1  - 2022/01/12
    PY  - 2022
    N1  - https://doi.org/10.11648/j.ijebo.20221001.11
    DO  - 10.11648/j.ijebo.20221001.11
    T2  - International Journal of Economic Behavior and Organization
    JF  - International Journal of Economic Behavior and Organization
    JO  - International Journal of Economic Behavior and Organization
    SP  - 1
    EP  - 6
    PB  - Science Publishing Group
    SN  - 2328-7616
    UR  - https://doi.org/10.11648/j.ijebo.20221001.11
    AB  - The digital era is marked by the rapid development of information and communication technology (ICT). The growth of internet users has increased every year. The high number of internet users opens up opportunities to sell products and reach the global market. E-marketplace is one of the media that can be used by companies to sell their products, and reach consumers with a wider scope. Indonesia, which has a high population and the third largest number of internet users in the Asian region, is a very promising market for both local and global companies. E-marketplaces are growing as a form of consumer lifestyle today who like to make purchases online, due to positive reviews about products or e-marketplaces, and the influence of promotions carried out by popular public figures, as well as consumer trust in conducting transactions online. This study discusses the factors that influence consumer perceptions to determine consumer purchasing decisions through e-marketplaces. The population in this study were consumers who have used e-marketplaces to meet their needs. The data was obtained through a questionnaire, then the classical assumption test was carried out to determine the feasibility of the statements used in the questionnaire and the distribution of the data used, then the data would be analyzed using regression. The results showed that lifestyle, brand ambassadors, online reviews, and trust had an effect on consumer purchasing decisions through e-marketplaces.
    VL  - 10
    IS  - 1
    ER  - 

    Copy | Download

Author Information
  • Department of Management, Universitas Gunadarma, Jakarta, Indonesia

  • Department of Management, Universitas Gunadarma, Jakarta, Indonesia

  • Department of Management, Universitas Gunadarma, Jakarta, Indonesia

  • Department of Management, Universitas Gunadarma, Jakarta, Indonesia

  • Sections