Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers
American Journal of Networks and Communications
Volume 6, Issue 3, June 2017, Pages: 54-61
Received: Mar. 26, 2017; Accepted: Apr. 14, 2017; Published: May 17, 2017
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Author
Richmond Adebiaye, Department of Cybersecurity Technology, University of Maryland University College (UMUC), Adelphi, USA
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Abstract
The inherent relationship between business and Information Technology creates two simultaneous constituencies of diverse organization architectures with correspondingly valued models. However, the widening chasm between information technology (IT) groups and their business Professionals produces perceptual and cultural gaps between the users and providers of IT services. Several studies have used inductive reasoning to investigate corporate culture, organizational architecture, and IT effectiveness to determine the best framework for mitigating these different perceptual and cultural gaps. Using technological self-efficacy theory, this study tests and analyzes the perceptual and cultural silos in the relationship between modern business and information technology services. The research provides empirical evidence that supports the research hypothesis that there exists the aforementioned chasm between business and IT services, leading to different approaches for delivering IT service in various business organizations. This chasm holds true of the silo effects for all firms regardless of the strategic intents of businesses and information technology. The study also shows a positive relationship between business and IT professionals with differential perceptions and cultural gaps. This relationship illustrates how business professionals rely on “trusted IT partners while IT professionals argue for a valued organizational model with high standards of efficiency and reliability”. The study ultimately provides a framework for measuring the perceived effectiveness of IT within business architecture and the alignment between providers of IT services and the strategic goals of a modern business.
Keywords
Business, Technology Services, Information Technology, Cultural Gaps, IT Effectiveness
To cite this article
Richmond Adebiaye, Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers, American Journal of Networks and Communications. Vol. 6, No. 3, 2017, pp. 54-61. doi: 10.11648/j.ajnc.20170603.11
Copyright
Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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