Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital

Sabah Mahmoud Mahran; Elham Al Nagshabandi

doi:doi:10.11648/j.ajns.20160504.17

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Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital

Sabah Mahmoud Mahran, Elham Al Nagshabandi

Published in American Journal of Nursing Science (Volume 5, Issue 4)

Received: 26 May 2016 Accepted: 12 June 2016 Published: 6 August 2016

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Abstract

Background: Patients’ satisfaction has become an important tool to assess the quality health care services, which is progressively required by accreditation agencies in the checking of quality of hospital care. Aim: evaluate oncology patient satisfaction towards health care services at University Hospital after accreditation. Methods: Quantitative, descriptive study was used. This study was conducted in five units as the medical; surgical (male and female) and gynecology wards at King Abdulaziz University Hospital. It is one of the first Hospitals in the eastern Mediterranean region implement health care accreditation standards. Sample: Total number of non-randomized convenience sample was 123 oncology patients who admitted to the above-mentioned setting. Patients were selected for their oncology diagnosis from each department and who is oriented and conscious included in the study. Data was collected by structured interview questionnaire for measuring patient satisfaction level towards health care services. Results: Studied sample was satisfied by the knowledge and an experience they give about illness; information about medical tests; and information is given about treatment at (mean = 4.67); highly statistically, significant difference's relationship was observed in the total level of patient's satisfaction, and care received from nurses to the oncology patient during his hospital staying and regarding to services care organization at p = .000. Conclusion: there was satisfaction with the information provided by the medical staff about the patient's illness and the course of treatment. This is followed by the time spent with the physician and the interpersonal skills of the physician and nurses. The implication of study: develop the training program for health care providers about effective documentation; guidelines for providers in care for similar patients, and different formal monitoring systems are used by health care providers or regulators.

Published in	American Journal of Nursing Science (Volume 5, Issue 4)
DOI	10.11648/j.ajns.20160504.17
Page(s)	162-168
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Patient Satisfaction, Patient-Centered Care, Quality of Patient Care, Oncology Nurse

References

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APA Style

Sabah Mahmoud Mahran, Elham Al Nagshabandi. (2016). Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital. American Journal of Nursing Science, 5(4), 162-168. https://doi.org/10.11648/j.ajns.20160504.17

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ACS Style

Sabah Mahmoud Mahran; Elham Al Nagshabandi. Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital. Am. J. Nurs. Sci. 2016, 5(4), 162-168. doi: 10.11648/j.ajns.20160504.17

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AMA Style

Sabah Mahmoud Mahran, Elham Al Nagshabandi. Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital. Am J Nurs Sci. 2016;5(4):162-168. doi: 10.11648/j.ajns.20160504.17

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@article{10.11648/j.ajns.20160504.17,
  author = {Sabah Mahmoud Mahran and Elham Al Nagshabandi},
  title = {Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital},
  journal = {American Journal of Nursing Science},
  volume = {5},
  number = {4},
  pages = {162-168},
  doi = {10.11648/j.ajns.20160504.17},
  url = {https://doi.org/10.11648/j.ajns.20160504.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajns.20160504.17},
  abstract = {Background: Patients’ satisfaction has become an important tool to assess the quality health care services, which is progressively required by accreditation agencies in the checking of quality of hospital care. Aim: evaluate oncology patient satisfaction towards health care services at University Hospital after accreditation. Methods: Quantitative, descriptive study was used. This study was conducted in five units as the medical; surgical (male and female) and gynecology wards at King Abdulaziz University Hospital. It is one of the first Hospitals in the eastern Mediterranean region implement health care accreditation standards. Sample: Total number of non-randomized convenience sample was 123 oncology patients who admitted to the above-mentioned setting. Patients were selected for their oncology diagnosis from each department and who is oriented and conscious included in the study. Data was collected by structured interview questionnaire for measuring patient satisfaction level towards health care services. Results: Studied sample was satisfied by the knowledge and an experience they give about illness; information about medical tests; and information is given about treatment at (mean = 4.67); highly statistically, significant difference's relationship was observed in the total level of patient's satisfaction, and care received from nurses to the oncology patient during his hospital staying and regarding to services care organization at p = .000. Conclusion: there was satisfaction with the information provided by the medical staff about the patient's illness and the course of treatment. This is followed by the time spent with the physician and the interpersonal skills of the physician and nurses. The implication of study: develop the training program for health care providers about effective documentation; guidelines for providers in care for similar patients, and different formal monitoring systems are used by health care providers or regulators.},
 year = {2016}
}

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TY  - JOUR
T1  - Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital
AU  - Sabah Mahmoud Mahran
AU  - Elham Al Nagshabandi
Y1  - 2016/08/06
PY  - 2016
N1  - https://doi.org/10.11648/j.ajns.20160504.17
DO  - 10.11648/j.ajns.20160504.17
T2  - American Journal of Nursing Science
JF  - American Journal of Nursing Science
JO  - American Journal of Nursing Science
SP  - 162
EP  - 168
PB  - Science Publishing Group
SN  - 2328-5753
UR  - https://doi.org/10.11648/j.ajns.20160504.17
AB  - Background: Patients’ satisfaction has become an important tool to assess the quality health care services, which is progressively required by accreditation agencies in the checking of quality of hospital care. Aim: evaluate oncology patient satisfaction towards health care services at University Hospital after accreditation. Methods: Quantitative, descriptive study was used. This study was conducted in five units as the medical; surgical (male and female) and gynecology wards at King Abdulaziz University Hospital. It is one of the first Hospitals in the eastern Mediterranean region implement health care accreditation standards. Sample: Total number of non-randomized convenience sample was 123 oncology patients who admitted to the above-mentioned setting. Patients were selected for their oncology diagnosis from each department and who is oriented and conscious included in the study. Data was collected by structured interview questionnaire for measuring patient satisfaction level towards health care services. Results: Studied sample was satisfied by the knowledge and an experience they give about illness; information about medical tests; and information is given about treatment at (mean = 4.67); highly statistically, significant difference's relationship was observed in the total level of patient's satisfaction, and care received from nurses to the oncology patient during his hospital staying and regarding to services care organization at p = .000. Conclusion: there was satisfaction with the information provided by the medical staff about the patient's illness and the course of treatment. This is followed by the time spent with the physician and the interpersonal skills of the physician and nurses. The implication of study: develop the training program for health care providers about effective documentation; guidelines for providers in care for similar patients, and different formal monitoring systems are used by health care providers or regulators.
VL  - 5
IS  - 4
ER  -

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Author Information

Sabah Mahmoud Mahran

Nursing Administration Department, Faculty of Nursing, Port Said University, Port Said, Egypt
Elham Al Nagshabandi

Medical–Surgical Nursing Department, Nursing College, King Abdulaziz University, Jeddah, Saudi Arabia

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APA Style

Sabah Mahmoud Mahran, Elham Al Nagshabandi. (2016). Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital. American Journal of Nursing Science, 5(4), 162-168. https://doi.org/10.11648/j.ajns.20160504.17

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ACS Style

Sabah Mahmoud Mahran; Elham Al Nagshabandi. Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital. Am. J. Nurs. Sci. 2016, 5(4), 162-168. doi: 10.11648/j.ajns.20160504.17

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AMA Style

Sabah Mahmoud Mahran, Elham Al Nagshabandi. Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital. Am J Nurs Sci. 2016;5(4):162-168. doi: 10.11648/j.ajns.20160504.17

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@article{10.11648/j.ajns.20160504.17,
  author = {Sabah Mahmoud Mahran and Elham Al Nagshabandi},
  title = {Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital},
  journal = {American Journal of Nursing Science},
  volume = {5},
  number = {4},
  pages = {162-168},
  doi = {10.11648/j.ajns.20160504.17},
  url = {https://doi.org/10.11648/j.ajns.20160504.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajns.20160504.17},
  abstract = {Background: Patients’ satisfaction has become an important tool to assess the quality health care services, which is progressively required by accreditation agencies in the checking of quality of hospital care. Aim: evaluate oncology patient satisfaction towards health care services at University Hospital after accreditation. Methods: Quantitative, descriptive study was used. This study was conducted in five units as the medical; surgical (male and female) and gynecology wards at King Abdulaziz University Hospital. It is one of the first Hospitals in the eastern Mediterranean region implement health care accreditation standards. Sample: Total number of non-randomized convenience sample was 123 oncology patients who admitted to the above-mentioned setting. Patients were selected for their oncology diagnosis from each department and who is oriented and conscious included in the study. Data was collected by structured interview questionnaire for measuring patient satisfaction level towards health care services. Results: Studied sample was satisfied by the knowledge and an experience they give about illness; information about medical tests; and information is given about treatment at (mean = 4.67); highly statistically, significant difference's relationship was observed in the total level of patient's satisfaction, and care received from nurses to the oncology patient during his hospital staying and regarding to services care organization at p = .000. Conclusion: there was satisfaction with the information provided by the medical staff about the patient's illness and the course of treatment. This is followed by the time spent with the physician and the interpersonal skills of the physician and nurses. The implication of study: develop the training program for health care providers about effective documentation; guidelines for providers in care for similar patients, and different formal monitoring systems are used by health care providers or regulators.},
 year = {2016}
}

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TY  - JOUR
T1  - Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital
AU  - Sabah Mahmoud Mahran
AU  - Elham Al Nagshabandi
Y1  - 2016/08/06
PY  - 2016
N1  - https://doi.org/10.11648/j.ajns.20160504.17
DO  - 10.11648/j.ajns.20160504.17
T2  - American Journal of Nursing Science
JF  - American Journal of Nursing Science
JO  - American Journal of Nursing Science
SP  - 162
EP  - 168
PB  - Science Publishing Group
SN  - 2328-5753
UR  - https://doi.org/10.11648/j.ajns.20160504.17
AB  - Background: Patients’ satisfaction has become an important tool to assess the quality health care services, which is progressively required by accreditation agencies in the checking of quality of hospital care. Aim: evaluate oncology patient satisfaction towards health care services at University Hospital after accreditation. Methods: Quantitative, descriptive study was used. This study was conducted in five units as the medical; surgical (male and female) and gynecology wards at King Abdulaziz University Hospital. It is one of the first Hospitals in the eastern Mediterranean region implement health care accreditation standards. Sample: Total number of non-randomized convenience sample was 123 oncology patients who admitted to the above-mentioned setting. Patients were selected for their oncology diagnosis from each department and who is oriented and conscious included in the study. Data was collected by structured interview questionnaire for measuring patient satisfaction level towards health care services. Results: Studied sample was satisfied by the knowledge and an experience they give about illness; information about medical tests; and information is given about treatment at (mean = 4.67); highly statistically, significant difference's relationship was observed in the total level of patient's satisfaction, and care received from nurses to the oncology patient during his hospital staying and regarding to services care organization at p = .000. Conclusion: there was satisfaction with the information provided by the medical staff about the patient's illness and the course of treatment. This is followed by the time spent with the physician and the interpersonal skills of the physician and nurses. The implication of study: develop the training program for health care providers about effective documentation; guidelines for providers in care for similar patients, and different formal monitoring systems are used by health care providers or regulators.
VL  - 5
IS  - 4
ER  -

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