Science Journal of Clinical Medicine

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Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria

Received: 22 May 2020    Accepted: 15 June 2020    Published: 17 July 2020
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Abstract

According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.

DOI 10.11648/j.sjcm.20200903.11
Published in Science Journal of Clinical Medicine (Volume 9, Issue 3, September 2020)
Page(s) 43-50
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Patients Satisfaction, HIV, AIDS, and SERVQUAL

References
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Author Information
  • Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria

  • Department of Business Administration, Federal University of Technology, Akure, Nigeria

  • Department of Microbial Pathology, University of Medical Sciences, Ondo, Nigeria

  • Department of Sociology and Anthropology, Nelson Mandela University, Port-Elizabeth, South Africa

  • Department of Physics, Biophysics and Medical Physics Unit, Osun State University, Osogbo, Nigeria

  • Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria

  • Department of Haematology/Virology, University of Medical Sciences Teaching Hospital, Akure, Nigeria

Cite This Article
  • APA Style

    Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, et al. (2020). Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Science Journal of Clinical Medicine, 9(3), 43-50. https://doi.org/10.11648/j.sjcm.20200903.11

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    ACS Style

    Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Adejoke Ajidat; Joseph Oluyemi; Ojo Oladotun Ayotunde, et al. Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Sci. J. Clin. Med. 2020, 9(3), 43-50. doi: 10.11648/j.sjcm.20200903.11

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    AMA Style

    Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, et al. Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Sci J Clin Med. 2020;9(3):43-50. doi: 10.11648/j.sjcm.20200903.11

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  • @article{10.11648/j.sjcm.20200903.11,
      author = {Osho Patrick Olanrewaju and Adepoju Omoseni Oyindamola and Joseph Adejoke Ajidat and Joseph Oluyemi and Ojo Oladotun Ayotunde and Ojo Matilda Adesuwa Osagie and Oni Oluwatosin Idowu},
      title = {Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria},
      journal = {Science Journal of Clinical Medicine},
      volume = {9},
      number = {3},
      pages = {43-50},
      doi = {10.11648/j.sjcm.20200903.11},
      url = {https://doi.org/10.11648/j.sjcm.20200903.11},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.sjcm.20200903.11},
      abstract = {According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.},
     year = {2020}
    }
    

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    T1  - Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria
    AU  - Osho Patrick Olanrewaju
    AU  - Adepoju Omoseni Oyindamola
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    AU  - Ojo Matilda Adesuwa Osagie
    AU  - Oni Oluwatosin Idowu
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    JO  - Science Journal of Clinical Medicine
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    AB  - According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.
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