Determinants of Quality Management Practices in Kenyan Sugar Processing Industry: A Case of Chemelil Sugar Company
International Journal of Economics, Finance and Management Sciences
Volume 2, Issue 6, December 2014, Pages: 306-312
Received: Nov. 21, 2014;
Accepted: Nov. 27, 2014;
Published: Nov. 29, 2014
Views 3076 Downloads 327
Quinter Omware, Department of Education and External studies, University of Nairobi, Nairobi, Kenya
Raphael Nyonje, Department of Education and External studies, University of Nairobi, Nairobi, Kenya
Muma Benard, Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru, Kenya
This study focused on determinants of quality management practices in Kenyan Sugar Processing Industry. Due to sparse distribution of the sugar processing firms in the country, Chemelil Sugar Company was used as a case for the study. Literature was reviewed on: Demographic factor; Top management commitment, Training factors, Organizational culture and Government policy. Qualitative research design was used; specifically descriptive survey. Probability sampling specifically stratified sampling at the departments of; Finance & Administration, Factory, Marketing & corporate services, Training & Welfare and finally at Agriculture & Field services was used. The main research instrument used was self-administered questionnaire. Target population was 861 employees at CSCL, 266 respondents were sampled during data collection; Reliability and Validity of instrument was tested by carrying out a pilot study involving 50 respondents. After fieldwork, the data was organized according to the population studied. Data collected was analyzed using descriptive statistics and by aid of SPSS computer software. Hypothesis `was used and tested using Chi-Square applied at 5% significant level. Data was presented in table format. Summary of findings revealed that|: Demographic characteristics with indicators of age, gender and education is a determinant of quality practice. It was evident that there was lack of top management commitment and training which has stagnated improvement of QMS. The study recommends that the organization need to benchmark their quality practices with organizations that have succeeded in quality management. There is need to train all staff on current quality practices and develop an all-inclusive policy that gives all the gender equal opportunity to suggest on quality assurance changes and ensure continuous improvement of quality process by applying principles like Kaizen that encourages small but significant changes is not an option. Crucially further research should be done to determine if hiring of employees at CSCL has influence on organizational culture, to find out sustainability factor and funding of Quality Assurance System at implementation stage and assess trailing and training succession program at CSCL.
Determinants of Quality Management Practices in Kenyan Sugar Processing Industry: A Case of Chemelil Sugar Company, International Journal of Economics, Finance and Management Sciences.
Vol. 2, No. 6,
2014, pp. 306-312.
Buch, K., & Rivers, D. 2001. TQM: The role of leadership and culture. Leadership and Organizational Development Journal, 22(8), 365-371.
Casey, C. (1996). Corporate transformations: designer culture, designer employees and ‘post-occupational’ solidarity. Organization, 3 (3), 317-339.
Chamberline, E. and Robinson, J. (1996). Theory of Monopolistic Competition, What is Perfect Competition? Quarterly Journal of Economics, 2(4), 431-433.
Collaghan, N. & Schonall, I. (1997). ISO 9000 for Small Companies, QCI International, UK.
Collins, F. (1987). Organizational Culture and Change, Copenhagen, Denmark
Crompton, Gallie, D and Purcell, K. (1996). Changing Forms of Employment: Organizations’, Skills and Gender. London: Routledge. Deming, W.E. (1986), Out of Crisis Cambridge: MIT Press.
Deming, W.E (1986), Out of crisis Cambridge: MIT press.
Gormezano, I. & Thomson F.R. (1987). Classical Conditioning Theory. Lawrence Erlbaum Associates, New Jersey.
Kothari, C. R. (2004) Research Methodology Methods & Techniques 2nd revised edition, New Age International Publishers, Delhi.
Kothari, C. R. (2008) Research Methodology Methods & Techniques 2nd Revised Edition, New Age International Publishers, Delhi.
Krejecie and D.W. Morgan (1970), Determining sample size for Research Activities, Educational and Psychological Measurement, 30(3), 608
Lal, H. (2008). TQM, A Practical Approach, New age International (p) limited.
Marcoulides, G.A., & Heck, R.H. 1993. Organizational Culture and Performance: Proposing and Ttesting a Model. Organizational Science, 4(2): 209-255.
Morgan, G. (1989). Creative Organizational Theory: a Resource book. Newbury Park: sage.
Mugenda, M.O. and Mugenda, G.A. (1999). Research Methods: Quantitative and Qualitative Approaches. Nairobi: Central Graphics Services.
Mumias Sugar Company (2012). Quality System. Viewed on January 3rd, 2012 from http//: www.mumias sugar co.ke/library/content.
Ngetich, E.K (2011). Determinants of Implementation of Power Saving Strategies among Employees of Kenya Pipeline. Nakuru Region, Kenya. Research Paper
Prajogo, D.I., & Mc Dermott, D.M. 2005.The Relationship between Total Quality Management Practices and Organizational Culture. International Journal of operations & Production Management, 25 (11), 1101-1122.
Schein, E.H. (1985). Organizational Culture and Leadership. A Dynamic View.
Schein, E.H. (1992). Organizational culture and leadership. San Francisco: Jossey-Bass publishers.
Sigler, T. & Pearson, C. (2000). Creating and empowering culture: Examining the relationship between organizational culture and perceptions of empowerment. Journal of Quality Management, 5:27-52.
Sigler, T. & Pearson, C.2000. Creating and empowering culture: Examining the relationship between organizational culture and perceptions of empowerment, Journal of Quality Management, 5:27-52.
Waldman, D.A.1993. A Theoretical Consideration of Leadership and Total Quality Management. Leadership Quarterly, 4(1): 65-79.
Zeitz, G., Johannesson, R., & Ritchie, J.E., Jr. 1997. An Employee Survey Measuring Total Quality Management Practices and Culture. Group and Organizational Management. 22:414- 444.