International Journal of Economics, Finance and Management Sciences

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Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya

Received: 25 November 2014    Accepted: 02 December 2014    Published: 17 December 2014
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Abstract

The construction companies are faced with a lot of challenges especially in the choice of management approaches that they use to produce products that continuously meet customer needs and expectation in regard to quality issues. One of the management approaches being used to achieve continuous quality improvement in the construction industry is Total Quality Management (TQM). This study sought to determine the factors influencing implementation of TQM in construction companies in Nakuru County. Questionnaires and structured questionnaires involving the participation of over 15 construction companies were used as the main tools for this study. The findings of this study revealed that Top Management Commitment is a critical factor affecting the implementation of TQM in construction companies in Nakuru County. The study thus recommends that construction industry sector give this factor special consideration when developing their TQM approaches. The study further recommends that studies be done to explore other factors other than top management commitment affecting the implementation and success of TQM.

DOI 10.11648/j.ijefm.20140206.15
Published in International Journal of Economics, Finance and Management Sciences (Volume 2, Issue 6, December 2014)
Page(s) 332-338
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Top Management Commitment, Total Quality Management, Construction Industry in Nakuru County

References
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[6] Jamali G., Ebrahimi M and Abbaszadeh A. M. (2010). TQM Implementation: An Investigation of Critical Success Factors. International Conference on Education and Management Technology
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[11] Muma, B. M., Nyaoga, R. B., Matwere, R. B. and Nyambega, E. (2014). Green Supply Chain Management and Environmental Performance among Tea Processing Firms in Kericho County- Kenya. International Journal of Economics, Finance and Management Sciences. 2 (5)
[12] Murphey J. F. (2009). Total Quality Management: An Assessment of Implementation in Florida's Municipal Police Agencies.
[13] Oluwatoyin A. and Oluseun A. (2008).Total Quality Management. A test of the Effect of TQM on Performance and Stakeholder Satisfaction. Blekinge Institute of Technology, School of Management
[14] Omware Q. (2012). Determinants of Quality Management Practices. University of Nairobi
[15] Parameshwar S., Srikantia P. and Case S. S. (2000). Factors affecting implementation of TQM in Knowledge Work Enviroments: An Intergrated Framework. Weather head School of Management
[16] Salaheldin S. I. (2009). Critical Success Factors for TQM Implementation and their Impact on Performance of SMEs. International Journal of Productivity and Performance Management. 58 (3), 215-237
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[18] Wali S. and Boujelbene V. (2011). Cultural Influences on TQM Implementation and Financial Performance in Tunisian Firms
[19] Zakuan N., Muniandy S., Saman N. Z. and MdArif M. S. (2012). Critical Success Factors of Total Quality Management Implementation In Higher Education Institution: A Review, International Journal of Academic Research in Business and Social Sciences 2(12)692-699
[20] JICA’s (2013). Help, ‘Kaizen’ Is Being Widely Adopted in frica. Retrieved, March, 14, 2014 from http://www.jica.go.jp/english/news/field/2013/130529 1.html
[21] Sony (2013). Product Quality and Quality Management Retrieved on March 14, 2014 from http://www.sony.net/SonyInfo/csr_report/quality/mana ement/
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[23] Kenya Bureau of Standards, 2014. Certification. Retrieved on 1st December, 2014 from: https://www.google.com/search?q=kbs&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=fflb#rls=org.mozilla:en-US:official&channel=fflb&q=kenya+bureau+of+standards
Author Information
  • Department of Education and External Studies, University of Nair

  • Department of Geography, Egerton University, Nakuru, Kenya

  • Faculty of Commerce, Department of Accounting, Finance and Management Science, Egerton University, Nakuru, Kenya

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  • APA Style

    Bonventure Wesonga Oruma, John Momanyi Mironga, Benard Onyango Muma. (2014). Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya. International Journal of Economics, Finance and Management Sciences, 2(6), 332-338. https://doi.org/10.11648/j.ijefm.20140206.15

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    ACS Style

    Bonventure Wesonga Oruma; John Momanyi Mironga; Benard Onyango Muma. Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya. Int. J. Econ. Finance Manag. Sci. 2014, 2(6), 332-338. doi: 10.11648/j.ijefm.20140206.15

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    AMA Style

    Bonventure Wesonga Oruma, John Momanyi Mironga, Benard Onyango Muma. Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya. Int J Econ Finance Manag Sci. 2014;2(6):332-338. doi: 10.11648/j.ijefm.20140206.15

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  • @article{10.11648/j.ijefm.20140206.15,
      author = {Bonventure Wesonga Oruma and John Momanyi Mironga and Benard Onyango Muma},
      title = {Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya},
      journal = {International Journal of Economics, Finance and Management Sciences},
      volume = {2},
      number = {6},
      pages = {332-338},
      doi = {10.11648/j.ijefm.20140206.15},
      url = {https://doi.org/10.11648/j.ijefm.20140206.15},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ijefm.20140206.15},
      abstract = {The construction companies are faced with a lot of challenges especially in the choice of management approaches that they use to produce products that continuously meet customer needs and expectation in regard to quality issues. One of the management approaches being used to achieve continuous quality improvement in the construction industry is Total Quality Management (TQM). This study sought to determine the factors influencing implementation of TQM in construction companies in Nakuru County. Questionnaires and structured questionnaires involving the participation of over 15 construction companies were used as the main tools for this study. The findings of this study revealed that Top Management Commitment is a critical factor affecting the implementation of TQM in construction companies in Nakuru County. The study thus recommends that construction industry sector give this factor special consideration when developing their TQM approaches. The study further recommends that studies be done to explore other factors other than top management commitment affecting the implementation and success of TQM.},
     year = {2014}
    }
    

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    AU  - Bonventure Wesonga Oruma
    AU  - John Momanyi Mironga
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    JF  - International Journal of Economics, Finance and Management Sciences
    JO  - International Journal of Economics, Finance and Management Sciences
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    AB  - The construction companies are faced with a lot of challenges especially in the choice of management approaches that they use to produce products that continuously meet customer needs and expectation in regard to quality issues. One of the management approaches being used to achieve continuous quality improvement in the construction industry is Total Quality Management (TQM). This study sought to determine the factors influencing implementation of TQM in construction companies in Nakuru County. Questionnaires and structured questionnaires involving the participation of over 15 construction companies were used as the main tools for this study. The findings of this study revealed that Top Management Commitment is a critical factor affecting the implementation of TQM in construction companies in Nakuru County. The study thus recommends that construction industry sector give this factor special consideration when developing their TQM approaches. The study further recommends that studies be done to explore other factors other than top management commitment affecting the implementation and success of TQM.
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