Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya
International Journal of Economics, Finance and Management Sciences
Volume 2, Issue 6, December 2014, Pages: 332-338
Received: Nov. 25, 2014;
Accepted: Dec. 2, 2014;
Published: Dec. 17, 2014
Views 2942 Downloads 368
Bonventure Wesonga Oruma, Department of Education and External Studies, University of Nair
John Momanyi Mironga, Department of Geography, Egerton University, Nakuru, Kenya
Benard Onyango Muma, Faculty of Commerce, Department of Accounting, Finance and Management Science, Egerton University, Nakuru, Kenya
The construction companies are faced with a lot of challenges especially in the choice of management approaches that they use to produce products that continuously meet customer needs and expectation in regard to quality issues. One of the management approaches being used to achieve continuous quality improvement in the construction industry is Total Quality Management (TQM). This study sought to determine the factors influencing implementation of TQM in construction companies in Nakuru County. Questionnaires and structured questionnaires involving the participation of over 15 construction companies were used as the main tools for this study. The findings of this study revealed that Top Management Commitment is a critical factor affecting the implementation of TQM in construction companies in Nakuru County. The study thus recommends that construction industry sector give this factor special consideration when developing their TQM approaches. The study further recommends that studies be done to explore other factors other than top management commitment affecting the implementation and success of TQM.
Bonventure Wesonga Oruma,
John Momanyi Mironga,
Benard Onyango Muma,
Top Management Commitment Towards Implementation of Total Quality Management (TQM) in Construction Companies in Nakuru County-Kenya, International Journal of Economics, Finance and Management Sciences.
Vol. 2, No. 6,
2014, pp. 332-338.
Arshida M. M. and Agil S. O. (2012). Critical Success Factors for Total Quality Management Implementation Within the Libyan Iron and Steel Company. Tun Abdul Razak University, Graduat School of Business
Bahri S., Hamzah D. and Yusuf M. R. (2012). Implementation of Total Quality Management and Its Effect on Organizational Performance of Manufacturing IndustriesThrough Organizational Culture in South Sulawesi, Indonesia. Journal of Business and Management 5(1) 10-24
Baidoun S. (2003). An Empirical Study of Critical Factors of TQM in Palestinian Organizations. Logistics Information Management 16 (2), 156-171
Frenrichs, (2008) Simple Random Sampling
Golafshani, N. (2003).Understanding Reliability and Validity in Qualitative Research. The Qualitative Report 8 (4)
Jamali G., Ebrahimi M and Abbaszadeh A. M. (2010). TQM Implementation: An Investigation of Critical Success Factors. International Conference on Education and Management Technology
Kenya Institute of Management (2009). Total Quality Management: Theory, Concepts and Practice. Macmillan Publishers
Kothari, C.R. (2008). Research Methodology-Methods and Techniques. New Delhi: New Age International (P) Limited Publishers.
Moono M. and Kasongo K. (2010). Factors That Lead to a Successful TQM Implementation: A Case Study on the Zambian Tourism Industry
Mugenda, M.O. and Mugenda, G.A. (1999). Research Methods: Quantitative and Qualitative Approaches. Nairobi: Central Graphics Services.
Muma, B. M., Nyaoga, R. B., Matwere, R. B. and Nyambega, E. (2014). Green Supply Chain Management and Environmental Performance among Tea Processing Firms in Kericho County- Kenya. International Journal of Economics, Finance and Management Sciences. 2 (5)
Murphey J. F. (2009). Total Quality Management: An Assessment of Implementation in Florida's Municipal Police Agencies.
Oluwatoyin A. and Oluseun A. (2008).Total Quality Management. A test of the Effect of TQM on Performance and Stakeholder Satisfaction. Blekinge Institute of Technology, School of Management
Omware Q. (2012). Determinants of Quality Management Practices. University of Nairobi
Parameshwar S., Srikantia P. and Case S. S. (2000). Factors affecting implementation of TQM in Knowledge Work Enviroments: An Intergrated Framework. Weather head School of Management
Salaheldin S. I. (2009). Critical Success Factors for TQM Implementation and their Impact on Performance of SMEs. International Journal of Productivity and Performance Management. 58 (3), 215-237
Schuurman. H. (1997). Quality Management and Competitiveness. The diffusion of the ISO 9000 Standards in Latin America and Recommendations for Government Strategies. UNITED NATIONS Division of Production, Productivity and Management Santiago, Chile, 1997
Wali S. and Boujelbene V. (2011). Cultural Influences on TQM Implementation and Financial Performance in Tunisian Firms
Zakuan N., Muniandy S., Saman N. Z. and MdArif M. S. (2012). Critical Success Factors of Total Quality Management Implementation In Higher Education Institution: A Review, International Journal of Academic Research in Business and Social Sciences 2(12)692-699
JICA’s (2013). Help, ‘Kaizen’ Is Being Widely Adopted in frica. Retrieved, March, 14, 2014 from http://www.jica.go.jp/english/news/field/2013/130529 1.html
Sony (2013). Product Quality and Quality Management Retrieved on March 14, 2014 from http://www.sony.net/SonyInfo/csr_report/quality/mana ement/
The Contractor (2012). Quality in Construction. Retrieved on March 14, 2014 from http://theconstructor.org/constrution/quality
Kenya Bureau of Standards, 2014. Certification. Retrieved on 1st December, 2014 from: https://www.google.com/search?q=kbs&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=fflb#rls=org.mozilla:en-US:official&channel=fflb&q=kenya+bureau+of+standards