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The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam
International Journal of Economics, Finance and Management Sciences
Volume 5, Issue 3, June 2017, Pages: 194-203
Received: Apr. 29, 2017; Accepted: May 10, 2017; Published: Jun. 23, 2017
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Do Hoai Linh, Banking Department, School of Banking and Finance, National Economics University, Hanoi, Vietnam
Nguyen Phuong Linh, International School of Management and Economics, National Economics University, Hanoi, Vietnam
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This article aims at assessing the level of factors influencing on customer’s adoption of Internet banking (IB) with the case of Vietnam. The study took primary data from in-depth interview and sample of 536 respondents surveyed from December 2016 to March 2017. Knowledge and Income, Trust and Risks, Banks and Government are factors affecting on customer’s adoption of IB in Vietnam. Based on findings, recommendations to banking sector and the Government are introduced, in which the adoption of using IB in Vietnam may improve.
Internet Banking, Adoption of Customer, Vietnam
To cite this article
Do Hoai Linh, Nguyen Phuong Linh, The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam, International Journal of Economics, Finance and Management Sciences. Vol. 5, No. 3, 2017, pp. 194-203. doi: 10.11648/j.ijefm.20170503.19
Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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