An Evaluation of The Effect of ICT on Job Characteristics in Kenyan Banks: Case of Banks in Nakuru Town
Science Journal of Business and Management
Volume 2, Issue 2, April 2014, Pages: 77-90
Received: Jan. 28, 2014;
Accepted: Apr. 15, 2014;
Published: May 20, 2014
Views 3571 Downloads 240
Ednah Kemunto Nyambega, Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru-Kenya
Richard Bitange Nyaoga, Lecturer, Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru-Kenya
Daniel Ongeri Kerandi, Faculty of Commerce, Department of Accounting, Finance & Management Science, Egerton University, Nakuru-Kenya
This study sought to evaluate the effect of the ICTs on job characteristics of employees as characterized in the banking sector, case of banks operating in Nakuru- Kenya. The focus of the study was on the effects of ICTs on the five job characteristics namely; skill variety, task identity, task significance, autonomy and feedback, in the job characteristics model (JCM). The study used descriptive survey research design. Data collection was undertaken by use of questionnaires, edited and processed using Statistical Package for Social Sciences for windows version 20.0. Pearson’s coefficient of correlation (r) was used to assess the effect of the ICTs on job characteristics. A within subject comparison using ANOVA followed by a Levene's test was conducted to test the mean differences of job characteristics within the employees who reported use of ICTs and those who did not. The findings indicated that use of ICT had significant positive influence on the job characteristics as hypothesized.
Ednah Kemunto Nyambega,
Richard Bitange Nyaoga,
Daniel Ongeri Kerandi,
An Evaluation of The Effect of ICT on Job Characteristics in Kenyan Banks: Case of Banks in Nakuru Town, Science Journal of Business and Management.
Vol. 2, No. 2,
2014, pp. 77-90.
Abor, J.A. (2005). Technological innovators &Banking in Ghana: An Evaluation of customers Per-ceptions: university of Ghana, legon.
Agboola, A.A. (2003). Information Technology, Bank automation, and attitude of workers in Nigerian banks. Journal of Social Sciences, 18(3), 234-254.
Avgerou, C, C., Giborra, F. and Land, F. (2004).The social study of information and Communications Technology: Innovation, Actors and context. Oxford University press oxford, UK.
Blake, J. (2000).ATM Security Measures.
Bessett, J.L. (2003).Meaningful Work: A study of Human Resource professionals in Nevada Gaming Industry. University of Nevada.
Campion, M.A. et al (2005) work redesign: Eight obstacles and opportunities. Human Resource Management, 44 (4), 367-390.
Campion, M.A. & Thayer, P.W. (1985. Development & field evaluation of an interdisciplinary measure of job design. Journal of applied psychology.70, 20-39.
Cochran, W. (1977). Sampling Techniques, 3rd ed. New York: John Wiley & Sons.
Chorafas, D.N. (1988). Electronic funds transfer, Butterworths, London UK.
Coombs.et al. (1987). Economics and Technology change, Macmillan: Lon-don.
Davies, F., Mountinho, L & Curry, B.(1996).ATM users Attitude: a neutral network analysis; Marketing Intelligence & Planning.14(2);26-32.
Essinger, J. (1999).The virtual banking revolution: The customer Bank and the future. International Thomson business press London, UK.
Fisher D.M. et al. (1998). Organizational flexibility and employment dynamics at young & old Plants; Federal Reserve Bank of Chicago working paper series
Fred, Y. & Ferns, G.R. (1987). The validity of the job characteristic model: A review &meta- analysis per-sonnel psychology.40 (2), 287-322.
Gupta, R.K., (2005) India’s economic agenda: An in-terview with Manmshan Quart. (2nd Ed), 122-132.
Hackman, J.R& Oldham, G.R. (1980).Development of job diagnostic survey. Job application Psychology 60(2):159-170.
Hackman, J.R& Oldham, G.R. (1975).Development of job diagnostic survey. Job application Psychology 60(2):159-170.
Hays, J. M., A. V. Hill. 2001. A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality. J. Oper. Manage. 19(3): 330-349.
Hofstede, G. (2003).Culture’s consequences company values, Behaviors, Institutions and Organizations across Nations. Sage publications thousand Oaks, CA.
Holbeche, L. & Springett N. (2004). In search of meaning in the workplace .Honshem Roffer Park.
Internet banking Handbook (2001) Federal Rev-enue Bond of Chicago’s office of the Comptroller of the currency (OCC).
Isaksen, J. (2000).Constructing meaning despite the drudgery of repetitive work. Journal of Humanistic psy-chology, 40(3):84-107.
Joseph, M. &Stone, G., (2003). An empirical evaluation of US bank customer perceptions: the Impact of technology on service delivery in the banking sector, inter-national journal of marketing & distribution Management 31(4):190-202.
Kahya, E. (2007).The effect of job characteristics & working condition on job performance: Int.j.Ind.Ergon:37; 510-519.
Keniston & Kumar, K. (2004). IT Experience in India: Bridging the Digital Divide. Sage Publications, New Delhi, India.
Kristensen, T.S.et al. (2005).The Copenhagen psychosocial questionnaire-a tool for the assessment & improvement of the psychosocial work environment. Scandinavian Journal of work, environment and health, 31 (6):438-449.
Laudon, D.P. and Laudon, J.P. (2001). Management Information Systems: Organization and Technology in the Network Enterprises, (4th ed). Prentice Hall International in. U.S.
Lazarus, R. S. & Folkman, S. (1984). Stress, Appraisal, and Coping. Springer, New York.
Lockett, A. & Litter, D. (1997).The adoption of direct banking services: Journal of Marketing management.13 (8):791-811
Lustsik, O. (2003).E-banking in Estonia: Reasons and Benefits of rapid growth, University of Tartu-Working paper series 21.
Maxwell (1990).Resolution of Banking Disputes
McGill, J. (2003) 'Communications at the ATM', Touch points, accessed 16 April 2012, from http://www.self-service-touchpoints.com/content.asp?contwd=web+enabled
Molleman, E. & Broekhuls, M., 2001) socio-technical systems: Towards an organizational learning approach 18(2):271-293.
Morgenson, F. P& Campion M. A. (2003). Work design. Springer, New York, NY. Pp423-452
Morin, E.M. (2008).Qu’est-ce qui donne du sens au travl? Objectif preven-tion, 31(2):10-12
Morris, M. G& Venkatesh, V. (2010). Enterprise resource planning sys-tems implementation and Organizational change: Impacts on job characteristics and job satisfac-tion MIS Quart.34 (1):143-161.
Moutinho, L. & Curry, W. (1996).ATM user attitudes: a neutral network analysis. Marketing Intelligence & planning, 14(2):26-32.
Ochieng, J.B. (1998).Analysis of Factors Considered Important in the Successful Implementation of Info Systems: A Case Study of Commercial Banks in Kenya. University of Nairobi Unpublished MBA Project.
Ojunga, S. (2005). A survey of E-commerce in commercial Banks in Kenya. Un-published MBA Research project, University of Nairobi.
Oketch, F.O. (2009).Seminar on trade in service & investment Kenya banking industry experience on 17/2/2009 at southern Hotel Dar-es-salam Tanzania. Multi lateral Trade export Ht:www.slideshare.net/simandef/Kenya-banking –industry on 9/10/2012.
Rose, P.S. (1999). Commercial Bank Management (4th ed) Lwin /McGraw – Hill, Boston USA.
Schaufeli, W. & Enzmann, D. (1998).Burnout and occupational stress: psychoanalytic study burnout. Taylor & of professional Francis publisher
Spreitzer, G.M. (1995).Psychological empowerment in workplace: Dimensions, Measurement and Validation. Academy of Management Journal, 38(5), 1442-1465.
Steers, R.M. & Porter L.W. (1991).Motivation and Work Behavior. Sage Publication, New York.NY.34 (6):567-598.
Surendra, G. and G. Wulong, 2004. The Effect of Organizational Innovation and Information Technology on Firm Performance”, International Productivity Monitor, No.9
Treadgold, R. (1999).Transcendent vocations: Their relationship to stress, depres-sion and clarity of self-concept. Journal of Humanistic psychology, 39(1), 84-105
Venkatesh, V., Bala, H. & Sykes, T.A.(2010).Impact of ICT implementation on em-ployees’ job in service organizations in India. Production and Operations Management Journal, 25(4), 591-614.
Wisley, J. (1997).Banking & Finance on the Internet.