An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital
Science Journal of Business and Management
Volume 3, Issue 6, December 2015, Pages: 263-275
Received: Oct. 14, 2015;
Accepted: Nov. 2, 2015;
Published: Dec. 18, 2015
Views 3839 Downloads 78
Syeda Ismoth Iqbal, Department of Marketing, American International University-Bangladesh, Dhaka, Bangladesh
Mohammad Rajib Uddin, Department of Operations Management, American International University-Bangladesh, Dhaka, Bangladesh
Samin Ishraq Siddiquee, Department of Quality Assurance, Ispahani Islamia Eye Institute and Hospital, Dhaka, Bangladesh
Follow on us
Quality Management Systems (QMSs) have become a mainstay in today’s industries, whether it is defense, frozen food manufacturing or healthcare. These systems, such as ISO, can be acquired and adopted after audits by a certifying body. These audits only check current compliance and not current performance. Only a minimum set of requirements are evaluated in order to gauge eligibility. However, there is no formal investigation into whether an organization can actually manage to successfully implement a QMS, whether ISO or any home grown system for that matter. Quality Management Systems are not silver bullets. They can only work when the organization as a whole is willing to accept it and more importantly has the knowhow, skills and intention to implement it. Implementing a QMS, when there is a lack of readiness to do so, will cause myriad troubles for any organization. This study focuses primarily on how to assess whether an organization, namely Ispahani Islamia Eye Institute and Hospital, has the capability or ‘potential’ to successfully implement a QMS. The study identifies six key elements that are crucial prerequisites for successful QMS adoption and uses these key elements to develop a questionnaire based tool for numerically measuring Islamia’s potential to successfully implement and adopt a QMS. The method will be developed in such a way so as to be meaningful for other organizations in general and across multiple industries.
Quality Assurance, Management, Implementation, Potential, Quantitative Measure
To cite this article
Syeda Ismoth Iqbal,
Mohammad Rajib Uddin,
Samin Ishraq Siddiquee,
An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital, Science Journal of Business and Management.
Vol. 3, No. 6,
2015, pp. 263-275.
Copyright © 2015 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/
) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
ISO DIS 9000 2015 Plain English Definitions (2015) Retrieved from http://www.praxiom.com/iso-definition.htm#Quality_management_system
ISO DIS 9000 2015 Plain English Definitions (2015) Retrieved from http://www.praxiom.com/iso-definition.htm#Quality_policy
ISO DIS 9000 2015 Plain English Definitions (2015) Retrieved from http://www.praxiom.com/iso-definition.htm#Quality_objective
Bell M A (2010) Determinants of Success in ISO 9000 Implementation (Doctoral Dissertation, University of Miami) Retrieved from http://scholarlyrepository.miami.edu/cgi/viewcontent.cgi?article=1554&context=oa_dissertations
Kaziliūnas A (2010) Impacts of different factors on the implementation of quality management systems and performance outcomes (Doctoral Dissertation, Mykolas Romeris University) Retrieved from www.vta.ttvam.eu
Lamport M, Seetanah B, Conhyedass P & Sannassee R V (2010) The association between ISO 9000 certification and financial performance (Masters Thesis, International Research Symposium in Service Management) Retrieved from http://web.uom.ac.mu/sites/irssm/papers/Lamport,%20Seetanah,%20Conhyedass%20&%20Sannassee%20~%2030.pdf
Basir et al. (2010) ‘The elements of organizational culture which influence the maintenance of ISO 9001: A theoretical framework’(Doctoral Thesis, University of Malaya) Retrieved from http://www.academicjournals.org/AJBM
Wawak S (2014) Culture and QMS implementation. Retrieved from http://mfiles.pl/en/index.php/Culture_and_QMS_implementation
Brown, O. (2013) Successful Implementation of a Quality Control Program - How to develop and implement a quality control program (Masters Thesis, Chalmers University of Technology) Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf
Brown, O. (2013). Dickenson & D.R. Campbell: Quality management implementation in Russia: Strategies for change Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf
Brown, O. (2013). Osaywe & McAndrew: Innovation, diffusion and adoption of total quality management (TQM) Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf
Brown, O. (2013). Mosadeghrad A.M: A survey of total quality management in Iran: Barriers to successful implementation in health care organizations Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf