Participatory Planning and Quality Service Delivery in Local Authorities in Kenya
Science Journal of Business and Management
Volume 4, Issue 5, October 2016, Pages: 156-164
Received: Aug. 25, 2016; Accepted: Sep. 1, 2016; Published: Sep. 21, 2016
Views 4726      Downloads 157
Emmanuel Sikuku Wanjala, Moi University, Department of Accounting & Finance, Eldoret, Kenya
Zipporah Karimi Muiruri, Jomo Kenyatta University of Agriculture & Technology, Department of Commerce & Economics Studies, Nairobi, Kenya
Article Tools
Follow on us
The preparation of Local Authority Service Delivery Action Plans (LASDAP) through a participatory process is one of the conditions for local authorities to access Local Authority Transfer Fund (LATF) money. The process provides opportunities for promoting community involvement in the planning and budgeting process. Many development agencies such as governments, international development organizations, donors and many others have over time realized the importance of involving the communities in the development processes. The objectives of this study were to establish how community participation in planning process has affected the provision of quality water; improved healthcare facilities; education facilities; and improved infrastructure in Webuye Municipality in Kenya. The study adopted a case study research design targeting a population of 926. A sample size of 238 was used through three sampling techniques namely: stratified, simple random and purposive. Data was analyzed both quantitatively and qualitatively. Statistical package for social studies (SPSS) helped to produce frequency tables, testing of significance and the simple regression. The data was presented in form tables, charts, graphs and figures. Overall the study findings revealed that participatory planning plays a crucial role in service delivery in local authority projects. The statistical test carried out revealed that for every unit increase in participation in project planning explain 2.3% improvement in service delivery in the projects. The t-test statistic indicated that the regression coefficients were significant at α = 0.05 level of significance.
Participatory Planning, Quality, Service Delivery
To cite this article
Emmanuel Sikuku Wanjala, Zipporah Karimi Muiruri, Participatory Planning and Quality Service Delivery in Local Authorities in Kenya, Science Journal of Business and Management. Vol. 4, No. 5, 2016, pp. 156-164. doi: 10.11648/j.sjbm.20160405.13
Copyright © 2016 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Heisler, W. Y. & Hucks, J. W. (1977). A Matter of Dignity: Inquires into the Humanization of Work, Notre Dam. London: University of Notre Dam.
Wagner, A. J. (1994). Participation’s Effects on Performance and Satisfaction: A Reconsideration of Research Evidence, Academy of Management Review, 19.
Hyman, J. & Mason, B. (1995). Managing Employee Involvement and Participation, Sage Publications, London.
WorldBank, (2003). World Development Report 2004, Making Services Work for poor People, Oxford University Press.
Ministry of Local Government (GoK, 2009). Revised Guidelines for the Preparation, Implementation & Monitoring of LASDAP. Nairobi: Government Printer.
Matthew, A. & Anwar, S., (2003). Voice and Local Governance in the Developing World: What is done, to what effect, and why? World Bank.
Victoria, B, & Anirudhha, D. (2006). Collective Action and Community Driven Development in Rural and Urban Indonesia, Urban Studies, 43 (9).
Richard, B., (2004). The Politics of Service Delivery Reform, Development and Change, 35 (1).
Adnan, S. (1992). People’s Participation, NGOs and the Flood Action Plan: An Independent Review, Research and Advisory Services, Dhaka.
Twyman, C. (1998). Policy Frameworks and Context 1. Issues and Linkages to Poverty, Natural Resources, and Desertification, Department of Geography, University of Sheffield.
Chambers, R., (2002). Participatory Workshops: A Source Book of 21 Sets of Ideas and Activities, Earthscan.
Cornwall, A. & Pratt, G. (2003). Pathways to Participating Reflections on the Participatory Rural Appraisal. London Intermediate Technology Development Group Publishers. UK.
Das, A. (2006). What’s Real and What’s Rhetorical? Problematizing Participation and Empowerment in Decentralized Slum Upgrading in India and Indonesia. Dissertation Proposal, UCLA Department of Urban Planning.
Samanta, Da Silva., (2000). Community-Based Contracting: A Review of Stakeholder Experience, World Bank.
Blackburn, J. (1999). Participatory Methods and Local Governance Effectiveness in Bolivia, Paper presented at an Institute of Development Studies (IDS) workshop, ‘‘Strengthening Participation in Local Governance’’.
MaryKay, G. & Kremer, M., (2006). Outside Funding and the Dynamics of Participation in Community Associations, Daniel J. Evans School of Public Affairs, Working Paper 2006-10.
Ilan, K. (2000). The Devil’s in The Theory. A Critical Assessment of Robert Chambers’ Work on Participatory Development, Third World Quarterly, 23 (1).
Richie, J. B. & Miles, R. E. (1970). Analysis of Quantity and Quality of Participation as Mediating Variables in the Participative Decision Making Process. Personnel Psychology 23 (1).
Locke, E. A. & Schweiger, D. M. (1979). Facts and Fiction in Analyzing Research on Participative Decision Making. A Critique of Cottion, Vollratn, Frogatt, Longnick-Hall & Jenings. Academy of Management Review 13 (1).
Coch, L., French, Jr & John, R. P. (1948). Overcoming Resistance to Change. Human Relations, 1.
Lawler, E. E., Mohrman, S. A. & Ledford, (1992). Employee Involvement and Total Quality Management. San Francisco: Jossey Bass.
Cooke, W. N. (1992). Product Quality Improvement through Employee Participation: The Effects of Unionization and Joint Union, Management Administration, Industrial and Labour Relations Review, 46 (1).
Norton, D. (1989). Participation’s Influence on Job Satisfaction. The Importance of Job Characteristics, Review of Public Administration, 24.
Pfeffer, J. (1994). Competitive Advantage Through People. Unleashing the Power of the WorkForce. Boston. Harvard Business School Press.
Verma, A. (1995). Employee Involvement in the WorkPlace. In Research in personnel and human resource management, eds M. Gunderson and A. Ponak. NewHaven, CT: Jai Press.
Adewumi, F. (1993). Industrial Relations Economic Development and Democracy: A Preliminary Note in E. F. Osuji (eds), Challenges Facing Industrial Relation in Nigeria in the Context of Emerging New Economic and Political Order. Department of Adult Education University of Ibadan, Ibadan. Nigeria.
Mills, T. (1977). Leadership from Abroad: European Development in Industrial Democracy, in Hesler, W. D. and Hucks, J. W. (eds), A Matter of Dignity Inquires into the Humanization of Work. London. University of Notre Dam Press.
McGregor, D. (1990). The Human Side of Enterprises. NewYork: Mcgraw Hill.
Maslow, A. H. (1964). Motivation and Personality. NewYork: Harper and Row
Freeman, R. B. & Rogers, J. (1993). Who Speaks for us? Employee Representation in a non-union Labour Market, in B. B Kaufman and M. M Kleiner (eds), Employee Representation: Alternative and Future Directions. IRRA Series. Imaga, E. U. 1994. Industrial Democracy in the Third world: A study of Nigeria and India, New Delhi South Asian Publishers.
Cutcher- GershenFeld, J. (1991). Recent Developments in U.S. Employee Involvement Initiatives: Erosion or Diffusion in D. Sockell et al. (eds), Advances in Industrial and Labour Relations. CT: JAI Press.
GoK, (1986). Sessional Paper No. 1. Economic Management for Renewed Growth. Government Printer.
Chitere, & Mutiso. (1999). Working with Rural Communities: A Participatory Action Research in Kenya, Nairobi University Press, Nairobi, Kenya.
Kaplan, R. (1996). The Development Practitioners HandBook, Pluto Publishing Press, London
Mulwa, F. W. (2001). Management of Community Based Organizations, Olivex Publishers, Nairobi, Kenya.
LATF Act No. 8 (1998). Nairobi. Government Printer.
Mugenda & Mugenda, (2003). Research Methods, Quantitative and Qualitative Approach. Nairobi: Acts Press.
Kerlinger, F, N. (1973). Foundation of Behavioral Research: New Delhi: Surjeet Publications.
Kothari, C. R. (2004). Research Methodology, Methods and Techniques, Delhi, India: New Age International Publishers.
Abraham, R. M. (2014). How does Citizen Participation impact Decentralized Service Delivery? Lessons from the Kenya Local Authority Service Delivery Action Plan. Potsdam University.
Oyugi, L, N. & Kibua, T. N., (2006). Planning and Budgeting at the Grassroots Level: The case of LASDAP In: Kibua, T. N. & Mwabu, G. (eds), (2008). Decentralization and Devolution in Kenya: New Approaches. Nairobi: University of Nairobi Press.
Science Publishing Group
1 Rockefeller Plaza,
10th and 11th Floors,
New York, NY 10020
Tel: (001)347-983-5186