Effect of Conflict Management Strategies on the Relationship between Corporate Governance and Organizational Performance in State Corporations in Kenya
Science Journal of Business and Management
Volume 5, Issue 4, August 2017, Pages: 158-168
Received: May 12, 2017; Accepted: May 20, 2017; Published: Jul. 12, 2017
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Jenifer W. Muriuki, School of Business, Moi University, Eldoret, Kenya
Thomas Cheruiyot, School of Business, Moi University, Eldoret, Kenya
Joyce Komen, School of Business, Moi University, Eldoret, Kenya
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This study seeks to explore the influence of corporate governance on organizational performance of state corporations moderated by Board Conflict management Strategies in Kenya. A survey design was used to arrive at the expected outcomes in this study. Data was collected from 375 respondents with a response rate of 82.4%. Descriptive and inferential statistics were computed using statistical package of social sciences. Linear regression model was used to determine the relationship between corporate governance and organizational performance. The study revealed that board conflict management strategies are key factor in resolving conflict within the board and in the State Corporation. Once a conflict is resolved, the study found that organization performance changes by 7%. The researcher recommends application of Arbitration, Negotiation and Mediation strategies in resolving a conflict in the state corporation for the effective and efficient service delivery.
State Corporation, Organization Performance, Board, Customer Satisfaction, Corporate Governance
To cite this article
Jenifer W. Muriuki, Thomas Cheruiyot, Joyce Komen, Effect of Conflict Management Strategies on the Relationship between Corporate Governance and Organizational Performance in State Corporations in Kenya, Science Journal of Business and Management. Vol. 5, No. 4, 2017, pp. 158-168. doi: 10.11648/j.sjbm.20170504.14
Copyright © 2017 Authors retain the copyright of this article.
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