Promoting Change-Oriented Organizational Citizenship Behavior: The Role of Social Support and Thriving
Science Journal of Business and Management
Volume 6, Issue 2, April 2018, Pages: 32-37
Received: Jul. 31, 2018;
Published: Aug. 1, 2018
Views 906 Downloads 78
Chi Min Wu, Department of Recreation and Health-Care Management, Chia Nan University of Pharmacy & Science, Tainan, Taiwan
Tsung I Pai, Department of Recreation and Health-Care Management, Chia Nan University of Pharmacy & Science, Tainan, Taiwan
Tso Jen Chen, Department of Business Administration, Tainan University of Technology, Tainan, Taiwan
Cheng Che Lin, Department of Applied English, Tainan University of Technology, Tainan, Taiwan
Shih Hao Chen, Graduate School of Business and Operations Management, Chang Jung Christian University, Tainan, Taiwan
The current study aims to investigate the relationships among social support, thriving at work, and change-oriented organizational citizenship behavior in the Taiwan’s hotel workplace context. 276 valid data collected from employees in Taiwan’s hotel were used to proof the research hypotheses through structural equation model. Empirical results demonstrated that the proposed model fits well. Findings also showed that social support was positive related to employees’ thriving at work and change-oriented organizational citizenship behavior; employees’ thriving at work was positively related to employees’ change-oriented organizational citizenship behavior. This study highlighted that employees’ thriving at work mediated the relationship between social support and change-oriented organizational citizenship behavior. Theoretical and practice implications, limitations, and suggestions for future were offered.
Chi Min Wu,
Tsung I Pai,
Tso Jen Chen,
Cheng Che Lin,
Shih Hao Chen,
Promoting Change-Oriented Organizational Citizenship Behavior: The Role of Social Support and Thriving, Science Journal of Business and Management.
Vol. 6, No. 2,
2018, pp. 32-37.
Anderson, J. C., Gerbing, D. W., 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 (3), 411-423.
Banai, M., & Reisel, W. D. 2007. The influence of supportive leadership and job charac-teristics on work alienation: A six-country investigation. Journal of World Business, 42, 463–476.
Brislin, R. W., 1970. Back-translation for cross-culture research. Journal of Cross-Cultural Psychology 1, 185–216.
Brown, J. S., & Duguid, P. 1991. Organizational learning and communities of practice: Towards a unified theory of working, learning and innovation. Organization Science, 2, 40–57.
Carmeli, A., & Spreitzer, G. M. 2009. Trust, connectivity, and thriving: Implications for innovative behaviors at work. Journal of Creative Behavior, 43, 169–191.
Chiang, C. F. and Hsieh, T. S. 2012. The impacts of perceived organizational support and psychological empowerment on job performance: the mediating effects of organizational citizenship behavior, International Journal of Hospitality Management, 31, 180-190.
Choi, J. N. (2007). Change-oriented organizational citizenship behavior: Effects of work environment characteristics and intervening psychological processes. Journal of Organizational Behavior, 28, 467–485
Crampton, S. M., & Wagner, J. A. 1994. Perceptpercept inflation in microorganizational research: An investigation of prevalence and effect. Journal of Applied Psychology, 79, 67-76.
Crawford, C. B. Strohkirch, C. S., 1997. Cognitive differentiation and organizational influence tactics: Findings and implications for leaders as agents of influence. Journal of Leadership Studies 4 (3), 152-161.
Elliott, E. S., & Dweck, C. S. 1988. Goals: An approach to motivation and achievement. Journal of Personality and Social Psychology, 54, 5–12.
Fornell, C., & Larcker, D. F. 1981. Evaluating Structural Equation Models with Unobservables and Measurement Error. Journal of Marketing Research, 18: 39-50.
Gherardi, S., Nicolini, D., & Odella, F. 1998. Toward a social understanding of how people learn in organizations: The notion of situated curriculum. Management Learning, 29, 273–297.
Hu, M. L., Horng, J. S., Sun, Y. H. C., 2009. Hospitality teams: Knowledge sharing and service innovation performance, Tourism Management 30 (1), 41-50.
Liao, H., Chuang, A., 2004. A multilevel investigation of factors influencing employee service performance and customer outcomes. Journal of Management Journal 47 (1), 41-58.
Luthans, F., Avey, J. B., Avolio, B. J., Norman, S. M., & Combs, G. M. 2006. Psychological capital development: Toward a micro-intervention. Journal of Organizational Behavior, 27 (3), 387-393.
Luthans, F., Avolio, B. J, Avey, J. B. & Norman, S. M. 2007. Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60 (3), 541-572.
Medsker, G. J., Williams, L. J., Holahan, P. J., 1994. A review of current practices for evaluating causal-models in organizational-behavior and human-resources management research. Journal of Management 20, 439–464.
Niessen, C., Sonnentag S., & Sach, F. 2012. Thriving at work—A diary study. Journal of Organizational Behavior, 33 (4), 468-487.
Nunally, J. C. 1978. Psychometric Theory. NY: McGraw-Hill.
Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., Podsakoff, N. P., 2003. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 85 (5), 879-903.
Porath, C. L., Spreitzer, G. M., & Gibson, C. 2008. Antecedents and consequences of thriving at work across six organizations. Paper presented at the 2008 Academy of Management Meeting in Anaheim, CA.
Porath, C. L., Spreitzer, G. M., Gibson, C., & Garnett, F. G. (2012). Thriving at work: Toward its measurement, construct validation, and theoretical refinement. Journal of Organizational Behavior, 33 (2), 250-275.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, and Computers, 36, 717-731.
Ro, H. Chen, P. J., 2011. Empowerment in hospitality organizations: customer orientation and organizational support. International Journal of Hospitality Management 30 (2), 422-428.
Seligman, M. E. P., & Csikszentmihalyi, M. 2000. Positive psychology: An introduction. American Psychologist, 55, 5-14.
Shirom, A. 2003. Feeling vigorous at work? The construct of vigor and the study of positive affect in organizations. In D. Ganster, & P. L. Perrewe (Eds.), Research in organizational stress and well-being (Vol. 3, pp. 135–165). Greenwich, CN: JAI Press.
Sonnentag, S., & Frese, M. 2003. Stress in organizations. In W. C. Borman, D. R. Ilgen & R. J. Klimoski (Eds.), Comprehensive handbook of psychology (Vol. 12: Industrial and organizational psychology, pp. 453-491). Hoboken, NJ: Wiley.
Spreitzer, G. M., Lam, C. F., Fritz, C. 2010. Engagement and human thriving: Complementary perspectives on energy and connections to work. In M. P. Leiter, & A. B. Bakker (Eds.), Work engagement: A handbook of essential theory and research (pp. 132–146). New York, NY: Psychology Press.
Spreitzer, G. M., Sutcliffe, K., Dutton, J., Sonenshein, S., & Grant, A. M. 2005. A socially embedded model of thriving at work. Organization Science, 16, 537–549.
Tang, T. W., & Tang, Y. Y. 2012. Promoting service-oriented organizational citizenship behaviors in hotels: the role of high-performance human resource practices and organizational social climates. International Journal of Hospitality Management 31, 885-895.
Wenger, E. 1998. Communities of Practice: Learning, Meaning and Identity. Cambridge University Press, New York.
Wu, C. M., & Chen, T. J., 2015. Psychological contract fulfillment in the hotel workplace: empowering leadership, knowledge exchange, and service performance. International Journal of Hospitality Management, 48 (3), 27–38.
Wu, C. M., & Chen, T. J., 2018. Collective psychological capital: Linking shared leadership, organizational commitment, and creativity. International Journal of Hospitality Management, 74, 75–84.
Walumbwa, F. O., Muchiri, M. K., Misati, E., Wu, C., & Meiliani, M. A. (2018). Inspired to perform: A multi-level investigation of antecedents and consequences of thriving at work. Journal of Organizational Behavior, 39 (3), 249-261.
Walumbwa, F. O., Hartnell, C. A., & Misati, E. (2017). Does Ethical Leadership Enhance Group Learning Behavior? Examining the Mediating Influence of Group Ethical Conduct, Justice Climate, and Peer Justice. Journal of Business Research, 72, 14-23.