Assessing Brand Equity and Customer Satisfaction as Tools for Profit Optimization in Nigeria
Science Journal of Business and Management
Volume 4, Issue 5, October 2016, Pages: 165-171
Received: Sep. 26, 2014;
Accepted: Oct. 5, 2014;
Published: Sep. 21, 2016
Views 2746 Downloads 92
Orji Marcus Garvey, Department of Business Administration, Faculty of Administration, Ahmadu Bello University, Zaria, Kaduna State, Nigeria
Akhimien Emmanuel, Department of Business Administration, Igbinedion University Okada, Edo State, Nigeria
Solomon Abba Boman, Department of Business Administration, Faculty of Administration, Ahmadu Bello University, Zaria, Kaduna State, Nigeria
Patience Uloaku Ikegwuiro, National Water Resource Institute, Kaduna, Nigreia
Brand equity is an intangible value that accrues to a company as a result of its successful efforts to establish a strong brand. Customer satisfaction and brand equity are such relevant aspects of marketing’s contribution to the firm’s profitability. This is because these assets assist the marketing manager to study the markets and they give the firm an idea of how profits are generated, which ultimately lead to the firm’s growth. This study has the objective of assessing Brand equity and customer satisfaction as tools for profit optimization in Nigeria with emphasis on two major Bottling Companies. The study is a survey research, both primary and secondary sources of data were applied, and formulated hypotheses tested using Kendal coefficient of concordance. The findings of the study revealed that there is a relationship between brand equity and customer satisfaction and Nigerian companies’ performances, the companies promotional activities have effect on customer’s level of product satisfaction, and their marketing activities directly optimize profitability. The study therefore recommended that Companies in Nigeria should improve their brand slogan, if possible translate it to local Nigerian languages, and should supplement their traditional advertising and promotion with among other things brand contacts, such as entertainment based retail destination to capture the impulse of youths who are larger in population in order to increase consumption, and optimize profit, also should constantly embark on Brand inventory, as brand inventory helps to suggest what consumers current perceptions may be based on.
Orji Marcus Garvey,
Solomon Abba Boman,
Patience Uloaku Ikegwuiro,
Assessing Brand Equity and Customer Satisfaction as Tools for Profit Optimization in Nigeria, Science Journal of Business and Management.
Vol. 4, No. 5,
2016, pp. 165-171.
Aaker, D. (1990). Building Strong Brand; New York; Free Press.
Aaker, D. (1991). Managing Brand Equity; New York; Free Press.
Abdulkareem, M. A (2009) Effect of Brand Equity and Customer Satisfaction on the Performance of Nigerian Bottling Company Limited. Unpublished MBA thesis; Department of business Administration, Ahmadu Bello University Zaria, Nigeria.
Arthur, W. B. (2012). “Increasing Returns and the New World of Business” Market Journal today, July – August, PP 100-109.
Amber, T, (2010) Marketing Metrics “Business Strategy Review, Vol, 11 No. 2; PP 59-66.
Dereck, j. (2001) Introduction to Economics; 3rd edition; Butterworth and Co. publishers Ltd London.
Hamel, G., & C. K. Prahalad (2009). ‘Competing for the future. Harvard Business review, Vol. 172, No 4: pp 22-128.
Uko, J. P. (2007) “A Glossary of Marketing Terms (with pedagogical Explanation, Ibadan, Stirling-Hordem Publishers Ltd.
Kotler, P and Keller K. L. (2006) Marketing Management, 12th Ed. New Jersey, Prentice Hall.
Mottram, S. (1994). The Power of the Brand, ARF Brand Equity Conference, February. 15 – 16. PP 11-18.
Mizik, N & Jacobson, R. (2003). Trading Off Between Value Creation and Value Appropriation; The Financial Implications of Shifts in Strategic Emphasis. Journal of Marketing. Vol. 67, pp 63-76.
Onu, A. J. C. (2000). Marketing Today Precious Treasures Limited, Abuja.
Osuala, E. C (2005): “Introduction to Research Methodology” 3rd edition, Africana First Publishers Ltd Onitsha.
Ndagi, J (1999) “Essentials of research methodology for educators’’ University press plc, Ibadan.
Smith, S. M & Albaum G. S (2010) An Introduction to Marketing Research, Sage Publishers, NY.
Srivastava, (1998) “Market-Based Assets and Shareholder Value; A Framework for Analysis” Journal of Marketing, Vol. 62, January, 2-18. p 19.
Williams P. (1999) Making the most of your Assets Marketing Business Review, Vol. 30, pp 3-11.
Webster (2003) “Can marketing regain its seat at the table? Marketing Science Institute working paper Report, No. 03-113. PP 89-101.
Van Waterschoot, W. (2009) “The 4P Classification of the marketing Mix Revisited. Journal of Marketing, vol. 56, October, 85-93.