Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya
Journal of Human Resource Management
Volume 8, Issue 3, September 2020, Pages: 200-208
Received: Sep. 4, 2020;
Accepted: Sep. 18, 2020;
Published: Oct. 12, 2020
Views 194 Downloads 152
Njoroge Paul Thumbi, Department of Business Administration, School of Business, Kenyatta University, Nairobi, Kenya
Bula Hannah, Department of Business Administration, School of Business, Kenyatta University, Nairobi, Kenya
Wanyoike Rosemarie, Department of Business Administration, School of Business, Kenyatta University, Nairobi, Kenya
Performance at employees’ level is critical to the overall performance of the organization since employees have the first sight of service and product delivery. Knowledge acquisition and information distribution have been acknowledged in literature as fundamental constructs of organizational learning with significant impact on performance. However, most studies have focused on performance at organizational level with limited attention to employees’ performance. Empirical literature is inconclusive on the effect of knowledge acquisition and information distribution on employees’ performance in different contexts. Therefore, the objective of this study was to examine the effect of knowledge acquisition and information distribution on employees’ performance in the hospitality sector in Kenya. Using purposive and stratified random sampling, a sample of 225 respondents was selected from 75 classified hospitality firms in Kenya. Data was collected using a self-administered questionnaire and analyzed using multiple regression and correlation analyses. The results indicated that knowledge acquisition and information distribution were significantly positively correlated with employees’ performance and had higher effect on employees’ performance dimensions of service delivery and efficiency. The findings underscore the significance of acquiring new knowledge, exploiting the existing knowledge, sharing knowledge and distributing information to improve service delivery and efficiency in the hospitality sector The findings emphasis the need to align new knowledge to firm’s strategy and processes in order to enhance impact on employees’ performance.
Njoroge Paul Thumbi,
Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya, Journal of Human Resource Management.
Vol. 8, No. 3,
2020, pp. 200-208.
Akpotu, C. & Lebari, E. D. (2014). Knowledge Acquisition and Administrative Employee Performance in Nigerian Universities. Journal of Management and Sustainability, 4 (4): 116-124.
Anwar, R. & Niode, S. (2017). The effects of Learning Organization towards Employees’ Innovative Behavior Mediated by Work Engagement (A Study in Indonesia). Advances in Intelligent Systems Research, 131, 159-164.
Appelbaum, E., Bailey, T., Berg, P., & Kalleberg, A. L. (2000), Manufacturing Advantage: Why High-performance Work Systems Pay-off, London: Cornell University Press.
Argote, L. & Spektor, M. L. (2011). Organizational Learning: From Experience to Knowledge. Organization Science, 22 (5): 1123-1137.
Argote, L. (2011). Organizational learning research: Past, present and future. Management Learning, 42 (4), 439-446.
Argyris, C. (1992). On Organizational Learning, Cambridge, MA, Blackwell.
Argyris, C. & Schon, D. A. (1996). Organizational Learning: A theory of action perspective, Reading, MA, Addison Wesley.
Bajpai, N. (2011). Business Research Methods. India, Pearson Education.
Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, & W. C. Borman, Personnel Selection in Organizations (71-98). San Francisco: Jossey-Bass.
Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnetee, & L. M. Hough, Handbook of industrial and organizational psychology (pp. 687-732). Palo Alto: CA: Consulting Psychologists Press.
Chiva, R., Alegre, J., & Lapiedra, R. (2007). Measuring organisational learning capability among the workforce. International Journal of Manpower, 28 (3/4), 224-242.
Cooper, D. R. & Schindler, P. S. (2013). Business Research Methods. 12th Edition, McGraw-Hill Higher Education.
Crossan, M. M., Lane, H. W., & White, R. E. (1999). An organizational learning framework: from intuition to institution. Academy of Management Review, 24 (3): 522-537.
Dhammika, K. (2013). Measuring Employees’ Performance in the Public Sector in Sri Lanka: Testing of Two Models. Kelaniya Journal of Human Resource Management, 8 (1): 1-21.
Easterby-Smith, M. & Lyles, M. (ed.) (2011): Handbook of Organizational Learning and Knowledge Management. 2nd Edition. Chichester: Wiley.
Ekore, J. O. (2014). Impact of Key Organizational Factors on Knowledge Transfer Success in Multi-National Enterprises. Management, 19 (2): 3-18.
Fletcher, M. & Prashantham, S. (2011). Knowledge assimilation processes of rapidly internationalizing firms: Longitudinal case studies of Scottish SMEs. Journal of Small Business and Enterprise Development, 18 (3): 475-501.
Gelard, P., & Mirsalehi, S. P. (2010). The Relation between Organizational Learning Capability and Product Innovation Performance: An Empirical Test in Iranian Organizations. Paper presented at European Conference on Innovation and Entrepreneurship.
Gomes, G. & Wojahn, R. M. (2016). Management Organizational learning capability, innovation and performance: study in small and medium-sized enterprises (SMES).
Hair. J. F. Jr., RE. Anderson, R. L., Tatham & W. C. Black. (2012). Multivariate Data Analysis with Readings. New Jersey, Englewood Clifts, NJ: Prentice Hall.
Huber, G. P. (1991). Organizational Learning: The Contributing Processes and the Literatures. Organization Science, 20 (1), 88-115.
Isa, M. F. M., Ugheoke, S. O., & Noor, W. S. W. M. (2016). The influence of organizational culture on employees’ performance: evidence from Oman. Journal of Entrepreneurship and Business, 4 (2), 1-12.
Jansen, J. J. P., Van den Bosch, F. A. J. & Volberda, H. W. (2006). Exploratory innovation, exploitative innovation, and performance: effects of organizational antecedents and environmental moderators. Management Science, 52 (11): 1161–1174.
Jong, J. P. & Hartog, D. N. (2007). How leaders influence employees' innovative behaviour. European Journal of Innovation Management, 10 (1), 41- 64.
Kang, S. C., & Snell, S. A. (2009). Intellectual capital architectures and ambidextrous learning: A framework for human resource management. Journal of Management Studies, 46: 65–92.
Katou, A., & Budhwar, P. (2010), ‘Casual Relationship between HRM Policies and Organizational Performance: Evidence from the Greek Manufacturing Sector,’ European Management Journal, 28, 25–39.
Kenya National Bureau of Statistics (KNBS) (2017). Economic Survey 2017.
Lai, H. (2017). Factors Affecting Knowledge Acquisition among Adult Workers in Online Informal Learning Activities. EURASIA Journal of Mathematics, Science and Technology Education, 14 (1): 505-515.
Lee, C. & Huang, Y. (2012). Knowledge stock, ambidextrous learning, and firm performance: Evidence from technologically intensive industries. Management Decision, 50 (6): 1096-1116.
Li, X. & Zheng, Y. (2014). The Influential Factors of Employees’ Innovative Behavior and the Management Advices. Journal of Service Science and Management, 7, 446-450.
Li, Y., Zhang, C., Liu, Y. & Li, M. (2010). Organizational learning, internal control mechanisms, and indigenous innovation: the evidence from China. IEEE Transactions on Engineering Management 57 (1): 63–77.
Lian, X., Yang, B. Y. & Ma, Y. T. (2013). The Study of Organizational Innovation Climate Influence on Employee Innovative Behavior. Journal of Management (CHINA), 7, 985-992.
Lin, H. F. (2007), Knowledge sharing and firm innovation capability: an empirical study, International Journal of Manpower, 28 (3/4), 315-332.
Lin, H & Lee, Y. (2017). A Study of the Influence of Organizational Learning on Employees’ Innovative Behavior and Work Engagement by a Cross-Level Examination. Journal of Mathematics Science and Technology Education, 13 (7); 3463-3478.
Luo, Z. X., Shi, K., Li, W. D., & Miao, D. M. (2008). Construct of Job Performance: evidence from Chinese military soldiers. Asian Journal of Social Psychology (11), 222-231.
Macky, K. & Boxall, P. (2007). The relationship between high performance work practices and employee attitudes: An investigation of additive and interaction effects. International Journal of Human Resource Management, 18, 537-567.
March, J. G., (1991). Exploration and exploitation in organizational learning. Organization Science 2 (1): 71–87.
Nonaka, I. & Takeuchi, H. (1995). The knowledge creating company. How Japanese companies create the dynamics of innovation. New York: Oxford University Press.
Richards, G. S. & Duxbery, L. (2014) Work-Group Knowledge Acquisition in Knowledge Intensive Public-Sector Organizations: An Exploratory Study, Journal of Public Administration Research and Theory, 25 (4).
Sánchez, J. A., Vijande, M. L., & Gutiérrez, J. A. (2010). Organisational learning and value creation in business markets. European Journal of Marketing, 44 (11/12), 1612-1641.
Saunders, M., Lewis, P. & Thornhill, A. (2009). Research Methods for Business Students. 5th Edition, Pearson Education Limited, Edinburgh, England.
Scott, B. B. (2011). Organizational Learning: A Literature Review. IRC Research program, Queen’s University IRC.
Senge, P (1990). The Fifth Discipline: The art and practice of the learning organization, London, Doubleday.
Tourism Regulatory Authority, 2019.
Wallace, J., Butts, M., Johnson, P., Stevens, F., & Smith, M. (2013). A multilevel model of employee innovation understanding the effects of regulatory focus, thriving, and employee involvement climate. Journal of Management, 1-23.
Zhang, Y., & Li, S. (2009). High Performance Work Practices and Firm Performance: Evidence from the Pharmaceutical Industry in China. The International Journal of Human Resource Management, 20 (11): 2331–2348.
Zhou, C. Z., & Wu, F. (2010). Technological capability, strategic flexibility, and product innovation. Strategic Management Journal, 31 (5): 547–61.