Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka

Hewa Diddenige Upul Indrajith; Fauzul Mafasiya Fairoz

doi:doi:10.11648/j.jhrm.20180601.15

| Peer-Reviewed

Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka

Hewa Diddenige Upul Indrajith, Fauzul Mafasiya Fairoz

Published in Journal of Human Resource Management (Volume 6, Issue 1)

Received: 12 March 2018 Accepted: 30 March 2018 Published: 5 May 2018

Views: Downloads:

Download PDF

Share This Article

Twitter
Linked In
Facebook

Abstract

This research aims to enhance the understanding of the relationship between management quality and workforce quality on organizational performance. Self-administered questionnaire was used to collect the data to measure the constructs of variables. The target population of this study was the management level employees at one of the foremost engineering company in Sri Lanka. A sample of 104 employees were randomly selected for interviews comprising of the all three levels of top, middle and lower levels of management and few customers were randomly selected to measure their level of satisfaction of the services offered, to illustrate the organisational performance. The study applied quantitaive method and regression analysis to analyze data. Findings show that there is a significant positive relationship between workforce quality and orgnizaional performance as well as management quality and organizational performance.

Published in	Journal of Human Resource Management (Volume 6, Issue 1)
DOI	10.11648/j.jhrm.20180601.15
Page(s)	37-43
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Management Quality, Workforce Quality, Organizational Performance, Sri Lanka

References

[1]	Abernathy, W. B. (2011). An analysis of the effects of selected management practices on organizational productivity and performance, Performance Improvement, Vol. 50 No. 6, pp. 39-47.
[2]	Battisti, G. and Lona, A. (2009). The UK productivity gap in the service sector: do management practices matter? International Journal of Productivity and Performance Management, 58(8), pp. 727–747.
[3]	Benham, (1993). The Right to be Human: A Biography of Abraham Maslow. Los Angeles.
[4]	Bloom, Nicholas, Carol Propper, Stephan Seiler and John Van Reenen (2013). The Impact of Competition on Management Quality: Evidence from Public Hospitals. CEP Discussion Paper No. 983.
[5]	Bradley, M., Petrescu, B. and Simmons, A. (2004). A quality-of-life theory derived from Maslow's developmental perspective: 'quality' is related to progressive satisfaction of a hierarchy of needs, lower order and higher. American Tarcher. Journal of Economics and Sociology, 45(3).
[6]	Brenner, Vincent, C., Carmack, Claude, W., Weinsteein, and Mark, G. (2015). An Empirical Test of the Motivation-Hygiene Theory. Journal of Accounting Research, 9, pp. 2:359-366.
[7]	Chalhoub, M. S. (2009), the effect of management practices on corporate performance: an empirical study of non-governmental organizations in the Middle East, International Journal of Management, 26, 1: pp. 51-76.
[8]	Connor, Patrick E. (1997). Total Quality Management: A Selective Commentary on Its Human Dimensions, with Special Reference to its Downside. Public Administration Review, Vol 57:6. pp 501-509.
[9]	De Waal. (2017). Evaluating High Performance the Evidence-Based Way: The Case of the Swagelok Transformers. Sage Publications, pp. 1-15.
[10]	De Waal, Béatrice I. J. M, and van der Heijden. (2015a). The Role of Performance Management in Creating And Maintaining a High performance Organization. Journal of Organization Design, Vol. 4 No. 1. pp. 1-11.
[11]	De Waal, A., Mooijman, E. and Ferment, M. (2015b). From crisis to all-time high performance: using the HPO framework to improve customer relations at Ziggo, Global Business & Organizational Excellence, Vol. 34 No. 2, pp. 6-18.
[12]	Glasser, W. (1993). The quality school teacher. New York: Harper-Collins.
[13]	Hertzberg, F. (1968). One more time: How do you motivate people? Harvard Business Review.
[14]	Juran, and Gayan, F. (1993). Quality Planning and Analysis. 3rd ed. New York: McGraw-Hill Book Company.
[15]	Keller, G,( 2011). Comparing the Effects of Management Practices on Organizational Performance between For-Profit and Not-For-Profit Corporations in Southeast Wisconsin. Journal of Business & Economics, vol. 9, no. 3, pp. 29-37.
[16]	Lam, Simon S. K. (1997). Influencing Tactics on Successful Implementation of Quality Improvement Policies. Psychological Reports, Vol 80, pp1 155-1 158.
[17]	Maes, J., Sels, L. and Roodhooft, F. (2005). Modeling the link between management practices and financial performance. Evidence from small construction companies. Small Business Economics, 25 (1), pp. 17-34.
[18]	Morrison, K. (2012). Searching for causality in the wrong places. International Journal of Social Research Methodology, Vol. 15 No. 1, pp. 15-30.
[19]	Parnell, J. A. Lester, D. L., Long, Z., Koseoglu, M. A. (2012). How environmental uncertainty affects the link between business strategy and performance in SMEs: Evidence from China, Turkey, and the USA. Management Decision, Vol. 50 No. 4, 2012, pp. 546-568.
[20]	Porat, and Ben, (1977). Guttman Scale Test for Maslow Need Hierarchy. The Journal of Psychology, 97, pp. 85-92.
[21]	Rowan, and Jhon, (1999). Ascent and Descent in Maslow Theory. Journal of Humanistic Psychology, 39, pp. 3:125-133.
[22]	Saunders, M., Lewis, P. & Thornhill, A. (2009). Research methods for business students, 5th ed., Harlow, Pearson Education.
[23]	Shoura, M. and Singth, A. (1998). Motivation parameters for engineering managers using Maslow's theory. Journal of management in engineering, 15, pp. 5.
[24]	Sila, I. (2007). Examining the Effects of Contextual Factors on TQM and Performance through the Lens of Organizational Theories: An Empirical Study. Journal of Operations Management, 25, pp. 83-109.
[25]	Waldman, D. A., Sully de Luque, M. and Wang, D. (2012). What can we really learn about management practices across firms and countries? Academy of Management Perspectives, Vol. 26 No. 1, pp. 34-40.

Cite This Article

Plain Text BibTeX RIS

APA Style

Hewa Diddenige Upul Indrajith, Fauzul Mafasiya Fairoz. (2018). Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka. Journal of Human Resource Management, 6(1), 37-43. https://doi.org/10.11648/j.jhrm.20180601.15

Copy | Download

ACS Style

Hewa Diddenige Upul Indrajith; Fauzul Mafasiya Fairoz. Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka. J. Hum. Resour. Manag. 2018, 6(1), 37-43. doi: 10.11648/j.jhrm.20180601.15

Copy | Download

AMA Style

Hewa Diddenige Upul Indrajith, Fauzul Mafasiya Fairoz. Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka. J Hum Resour Manag. 2018;6(1):37-43. doi: 10.11648/j.jhrm.20180601.15

Copy | Download

@article{10.11648/j.jhrm.20180601.15,
  author = {Hewa Diddenige Upul Indrajith and Fauzul Mafasiya Fairoz},
  title = {Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka},
  journal = {Journal of Human Resource Management},
  volume = {6},
  number = {1},
  pages = {37-43},
  doi = {10.11648/j.jhrm.20180601.15},
  url = {https://doi.org/10.11648/j.jhrm.20180601.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20180601.15},
  abstract = {This research aims to enhance the understanding of the relationship between management quality and workforce quality on organizational performance. Self-administered questionnaire was used to collect the data to measure the constructs of variables. The target population of this study was the management level employees at one of the foremost engineering company in Sri Lanka. A sample of 104 employees were randomly selected for interviews comprising of the all three levels of top, middle and lower levels of management and few customers were randomly selected to measure their level of satisfaction of the services offered, to illustrate the organisational performance. The study applied quantitaive method and regression analysis to analyze data. Findings show that there is a significant positive relationship between workforce quality and orgnizaional performance as well as management quality and organizational performance.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka
AU  - Hewa Diddenige Upul Indrajith
AU  - Fauzul Mafasiya Fairoz
Y1  - 2018/05/05
PY  - 2018
N1  - https://doi.org/10.11648/j.jhrm.20180601.15
DO  - 10.11648/j.jhrm.20180601.15
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
SP  - 37
EP  - 43
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.20180601.15
AB  - This research aims to enhance the understanding of the relationship between management quality and workforce quality on organizational performance. Self-administered questionnaire was used to collect the data to measure the constructs of variables. The target population of this study was the management level employees at one of the foremost engineering company in Sri Lanka. A sample of 104 employees were randomly selected for interviews comprising of the all three levels of top, middle and lower levels of management and few customers were randomly selected to measure their level of satisfaction of the services offered, to illustrate the organisational performance. The study applied quantitaive method and regression analysis to analyze data. Findings show that there is a significant positive relationship between workforce quality and orgnizaional performance as well as management quality and organizational performance.
VL  - 6
IS  - 1
ER  -

Copy | Download

Author Information

Hewa Diddenige Upul Indrajith

Access Engineering PLC, Colombo, Sri Lanka
Fauzul Mafasiya Fairoz

Department of Management and Entrepreneurship, University of Ruhuna, Matara, Sri Lanka

Download PDF

Sections

Plain Text BibTeX RIS

APA Style

Hewa Diddenige Upul Indrajith, Fauzul Mafasiya Fairoz. (2018). Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka. Journal of Human Resource Management, 6(1), 37-43. https://doi.org/10.11648/j.jhrm.20180601.15

Copy | Download

ACS Style

Hewa Diddenige Upul Indrajith; Fauzul Mafasiya Fairoz. Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka. J. Hum. Resour. Manag. 2018, 6(1), 37-43. doi: 10.11648/j.jhrm.20180601.15

Copy | Download

AMA Style

Hewa Diddenige Upul Indrajith, Fauzul Mafasiya Fairoz. Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka. J Hum Resour Manag. 2018;6(1):37-43. doi: 10.11648/j.jhrm.20180601.15

Copy | Download

@article{10.11648/j.jhrm.20180601.15,
  author = {Hewa Diddenige Upul Indrajith and Fauzul Mafasiya Fairoz},
  title = {Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka},
  journal = {Journal of Human Resource Management},
  volume = {6},
  number = {1},
  pages = {37-43},
  doi = {10.11648/j.jhrm.20180601.15},
  url = {https://doi.org/10.11648/j.jhrm.20180601.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20180601.15},
  abstract = {This research aims to enhance the understanding of the relationship between management quality and workforce quality on organizational performance. Self-administered questionnaire was used to collect the data to measure the constructs of variables. The target population of this study was the management level employees at one of the foremost engineering company in Sri Lanka. A sample of 104 employees were randomly selected for interviews comprising of the all three levels of top, middle and lower levels of management and few customers were randomly selected to measure their level of satisfaction of the services offered, to illustrate the organisational performance. The study applied quantitaive method and regression analysis to analyze data. Findings show that there is a significant positive relationship between workforce quality and orgnizaional performance as well as management quality and organizational performance.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - Impact of Management Quality and Workforce Quality on Organizational Performance: A Case Study of Sri Lanka
AU  - Hewa Diddenige Upul Indrajith
AU  - Fauzul Mafasiya Fairoz
Y1  - 2018/05/05
PY  - 2018
N1  - https://doi.org/10.11648/j.jhrm.20180601.15
DO  - 10.11648/j.jhrm.20180601.15
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
SP  - 37
EP  - 43
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.20180601.15
AB  - This research aims to enhance the understanding of the relationship between management quality and workforce quality on organizational performance. Self-administered questionnaire was used to collect the data to measure the constructs of variables. The target population of this study was the management level employees at one of the foremost engineering company in Sri Lanka. A sample of 104 employees were randomly selected for interviews comprising of the all three levels of top, middle and lower levels of management and few customers were randomly selected to measure their level of satisfaction of the services offered, to illustrate the organisational performance. The study applied quantitaive method and regression analysis to analyze data. Findings show that there is a significant positive relationship between workforce quality and orgnizaional performance as well as management quality and organizational performance.
VL  - 6
IS  - 1
ER  -

Copy | Download