International Journal of Business and Economics Research

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Service Specification Modelling for Procurement Decision Making

Received: 05 May 2018    Accepted: 21 May 2018    Published: 13 June 2018
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Abstract

Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision.

DOI 10.11648/j.ijber.20180702.12
Published in International Journal of Business and Economics Research (Volume 7, Issue 2, April 2018)
Page(s) 31-41
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Service Specification, Service Features, Service Positioning Model, Procurement of Services

References
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Author Information
  • Supply Chain Department, Bangladesh Institute of Human Resource Management (BIHRM), Dhaka, Bangladesh

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  • APA Style

    Sharfuddin Lisan. (2018). Service Specification Modelling for Procurement Decision Making. International Journal of Business and Economics Research, 7(2), 31-41. https://doi.org/10.11648/j.ijber.20180702.12

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    Sharfuddin Lisan. Service Specification Modelling for Procurement Decision Making. Int. J. Bus. Econ. Res. 2018, 7(2), 31-41. doi: 10.11648/j.ijber.20180702.12

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    Sharfuddin Lisan. Service Specification Modelling for Procurement Decision Making. Int J Bus Econ Res. 2018;7(2):31-41. doi: 10.11648/j.ijber.20180702.12

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  • @article{10.11648/j.ijber.20180702.12,
      author = {Sharfuddin Lisan},
      title = {Service Specification Modelling for Procurement Decision Making},
      journal = {International Journal of Business and Economics Research},
      volume = {7},
      number = {2},
      pages = {31-41},
      doi = {10.11648/j.ijber.20180702.12},
      url = {https://doi.org/10.11648/j.ijber.20180702.12},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ijber.20180702.12},
      abstract = {Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision.},
     year = {2018}
    }
    

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    AB  - Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision.
    VL  - 7
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