Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services

Israel Patiño Galván; J. Jesús Ceja Pizano

doi:doi:10.11648/j.ijsts.20130103.13

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Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services

Israel Patiño Galván, J. Jesús Ceja Pizano

Published in International Journal of Science, Technology and Society (Volume 1, Issue 3)

Received: 19 December 2013 Accepted: Published: 30 January 2014

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Abstract

Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.

Published in	International Journal of Science, Technology and Society (Volume 1, Issue 3)
DOI	10.11648/j.ijsts.20130103.13
Page(s)	71-83
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Information Systems, Management Control, Municipal Utilities, Citizens

References

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[7]	Dante, C. (2006). Implementacion y debugging. Chile: Zigzag.
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[12]	Finanzas públicas municipales - INEGI. (19 de 01 de 2013). catálogo general de claves para estadísticas de las finanzas públicas municipales - EFIPEM. Obtenido de www3. Inegi.org.mx
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[20]	Laudon, K., & Laundon, J. (1996). Administración de los Sistemas de Información. México: Prentice Hall.
[21]	Montaño Váquez, V. (2008). Modelo de incorporación de TIC en el proceso de innovación. México: UNAM.
[22]	Penso, D. (2011). Cuerpos académicos y grupos de investigación en Análisis organizacional. Mazatlán.
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APA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. (2014). Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. International Journal of Science, Technology and Society, 1(3), 71-83. https://doi.org/10.11648/j.ijsts.20130103.13

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ACS Style

Israel Patiño Galván; J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int. J. Sci. Technol. Soc. 2014, 1(3), 71-83. doi: 10.11648/j.ijsts.20130103.13

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AMA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int J Sci Technol Soc. 2014;1(3):71-83. doi: 10.11648/j.ijsts.20130103.13

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@article{10.11648/j.ijsts.20130103.13,
  author = {Israel Patiño Galván and J. Jesús Ceja Pizano},
  title = {Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services},
  journal = {International Journal of Science, Technology and Society},
  volume = {1},
  number = {3},
  pages = {71-83},
  doi = {10.11648/j.ijsts.20130103.13},
  url = {https://doi.org/10.11648/j.ijsts.20130103.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijsts.20130103.13},
  abstract = {Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.},
 year = {2014}
}

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TY  - JOUR
T1  - Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services
AU  - Israel Patiño Galván
AU  - J. Jesús Ceja Pizano
Y1  - 2014/01/30
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N1  - https://doi.org/10.11648/j.ijsts.20130103.13
DO  - 10.11648/j.ijsts.20130103.13
T2  - International Journal of Science, Technology and Society
JF  - International Journal of Science, Technology and Society
JO  - International Journal of Science, Technology and Society
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AB  - Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.
VL  - 1
IS  - 3
ER  -

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Author Information

Israel Patiño Galván
J. Jesús Ceja Pizano

Department of Administrative Sciences graduate, Instituto Politécnico Nacional, Mexico DF, México

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APA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. (2014). Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. International Journal of Science, Technology and Society, 1(3), 71-83. https://doi.org/10.11648/j.ijsts.20130103.13

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ACS Style

Israel Patiño Galván; J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int. J. Sci. Technol. Soc. 2014, 1(3), 71-83. doi: 10.11648/j.ijsts.20130103.13

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AMA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int J Sci Technol Soc. 2014;1(3):71-83. doi: 10.11648/j.ijsts.20130103.13

Copy | Download

@article{10.11648/j.ijsts.20130103.13,
  author = {Israel Patiño Galván and J. Jesús Ceja Pizano},
  title = {Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services},
  journal = {International Journal of Science, Technology and Society},
  volume = {1},
  number = {3},
  pages = {71-83},
  doi = {10.11648/j.ijsts.20130103.13},
  url = {https://doi.org/10.11648/j.ijsts.20130103.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijsts.20130103.13},
  abstract = {Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services
AU  - Israel Patiño Galván
AU  - J. Jesús Ceja Pizano
Y1  - 2014/01/30
PY  - 2014
N1  - https://doi.org/10.11648/j.ijsts.20130103.13
DO  - 10.11648/j.ijsts.20130103.13
T2  - International Journal of Science, Technology and Society
JF  - International Journal of Science, Technology and Society
JO  - International Journal of Science, Technology and Society
SP  - 71
EP  - 83
PB  - Science Publishing Group
SN  - 2330-7420
UR  - https://doi.org/10.11648/j.ijsts.20130103.13
AB  - Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.
VL  - 1
IS  - 3
ER  -

Copy | Download