Which Training Method is Appropriate: A Case of UK Insurance
Psychology and Behavioral Sciences
Volume 3, Issue 3, June 2014, Pages: 85-92
Received: Apr. 12, 2014; Accepted: May 4, 2014; Published: May 20, 2014
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Author
Dodor, Ann, Department of Marketing, School of Business Studies, Takoradi Polytechnic, Takoradi, Ghana
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Abstract
This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.
Keywords
Training Methods, Call Centre, Human Sense
To cite this article
Dodor, Ann, Which Training Method is Appropriate: A Case of UK Insurance, Psychology and Behavioral Sciences. Vol. 3, No. 3, 2014, pp. 85-92. doi: 10.11648/j.pbs.20140303.11
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