HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia
Science Journal of Public Health
Volume 1, Issue 2, May 2013, Pages: 85-90
Received: Apr. 24, 2013; Published: May 30, 2013
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Authors
Million Belay, Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia
Seid Abrar, Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia
Debela Bekele, Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia
Derese Daka, Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia
Moges Derbe, Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia
Misganaw Birhaneselassie, Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia
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Abstract
Background: Monitoring HIV/AIDS patient satisfaction is important and useful tool for quality improvement on ART laboratories in particular and health care organizations in general. Objectives: To assess satisfaction of HIV/AIDS patients at selected governmental hospitals, Southern Ethiopia, Sidama Zone. Methodology: A cross-sectional descriptive survey was conducted at Hawassa University Referral Hospital and Yirgalem Zonal Hospital ART laboratories. Data were collected using face-to-face interviews with HIV/AIDS patients at the exit of the ART laboratories. Statistical analysis was conducted using SPSS for windows version 20 & Epi info 7.1. Results: The rate of satisfaction of patients was statistically different among the study hospitals (p-value = 0.00). The Likert scale results of patient satisfaction of the laboratory services revealed that the mean rating values ranged from 3.07 (±0.96) to 4.25 (±0.56) out of a possible 5. While the patients were satisfied with the quality of laboratory in general and cleanliness and attractiveness of the laboratory room, they were dissatisfied with the location and cleanliness of the latrines used for specimen collection and information provided to patients during specimen collection. Conclusion: HIV/AIDS patients were generally satisfied with many of the ART laboratory services. There were differences in the levels of satisfaction of HIV/AIDS patients among the laboratories in the study hospitals in Southern Ethiopia, Sidama zone. There was a lower satisfaction rate observed in Hawassa University Referral Hospitals than in Yirgalem hospitals. Recommendations: The hospital administrators and laboratory chiefs should work on the enhancement of laboratory services. Hospital administration needs to work with laboratory units in designing laboratory infrastructure. A concerted effort to improve the cleanliness of the latrines is needed.
Keywords
HIV/AIDS Patients, Satisfaction, ART Laboratory Services
To cite this article
Million Belay, Seid Abrar, Debela Bekele, Derese Daka, Moges Derbe, Misganaw Birhaneselassie, HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia, Science Journal of Public Health. Vol. 1, No. 2, 2013, pp. 85-90. doi: 10.11648/j.sjph.20130102.16
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