Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring
American Journal of Clinical and Experimental Medicine
Volume 3, Issue 5, September 2015, Pages: 310-313
Received: Dec. 1, 2015;
Published: Dec. 1, 2015
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Yong-Chi Chen, Chen Chung Chwen Memorial Doctor-Patient Relationship Promotion Educational Public Welfare Trust Fund(CDPET), Taipei, Taiwan
Shih-Ying Lee, Chen Chung Chwen Memorial Doctor-Patient Relationship Promotion Educational Public Welfare Trust Fund(CDPET), Taipei, Taiwan
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This article is meant to discourse the idea and skill of communication and care that is fundamental to the prevention as to restoration from dispute between healthcare provider and patient (DHP). DHP can be separated into 3 steps of intervention, thus 1. internal hospital negotiation; 2. external hospital mediation from Bureau of Health, medial association, city government mediation committee or arbitration; 3. Court litigation or mediation. Then, we introduced the current models of these 3 steps in Taiwan and Internal Hospital Mediator (IHM) model known as Japanese style, a form of medical alternative dispute resolution (ADR). Different ability of communication and care can be used in different situations as self-mediation, onsite correspondence, and professional mediation. Finally, how IHM can be of use as intervention principle and methods to 7 scenarios of physician-patient relationship.
Medical Dispute, Communicating Caring, Internal Hospital Mediator, Mediation, Healthcare Provider and Patient Dispute, Alternative Dispute Resolution
To cite this article
Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring, American Journal of Clinical and Experimental Medicine.
Vol. 3, No. 5,
2015, pp. 310-313.