Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study

Iris Gertner Moryossef; Keren Or Chen

doi:doi:10.11648/j.jgo.20210902.12

| Peer-Reviewed |

Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study

Iris Gertner Moryossef, Keren Or Chen

Received: 18 February 2021 Accepted: 1 March 2021 Published: 9 March 2021

Views: Downloads:

Download PDF

Share This Article

Twitter
Linked In
Facebook

Abstract

Introduction: A mother's satisfaction with her childbirth experience affects her sense of being a mother in the first few postpartum months. Therefore, the labor services provided by hospitals have an important role and have been the topic of numerous studies. Israel enjoys a particularly high birth rate (twice as high as in other OECD countries), with over 99% of deliveries taking place in public hospitals, making it a good case study for examining satisfaction with childbirth services. In addition, Israel has at least two distinct populations – ultra orthodox and non-religious – allowing us to examine possible differences in how the experience of hospital childbirth is perceived in different communities. The current study examines the differences, if any, between Ultra-Orthodox Jewish Mothers (UOJM) and Non-Religious Jewish Mothers (NRJM) in their satisfaction with hospital childbirth services. Aim: The study focuses on the differences between the factors that influence NRJM's and UOJM’s satisfaction with childbirth services Procedure: This is a comparative study based on a sample of 232 non-religious and 161 ultra-orthodox mothers who have given birth in a public hospital in Israel. Eighteen items defining childbirth satisfaction were rated on a 5-point Likert Scale. The items have been grouped together into three dimensions: The Personal Care dimension includes the interaction of the service provider (midwife or healthcare provider) with the mother, their professionalism, empathy, attitude, responsiveness, etc.; the Surrounding Atmosphere dimension contains items related to the delivery room like its hygiene or aesthetics; and the Technical Methods dimension, which relates to the emergency and alternative care equipment. Results: The study shows that in both sectors, satisfaction was significantly influenced by the dimensions of Personal Care and Technical Methods; however, the Surrounding Atmosphere dimension influenced only ultra-orthodox mothers. Conclusions: The results emphasize the importance of personal interaction with the patient, as well as the presence of appropriate technical methods in the delivery room. When a mother is satisfied with these two dimensions, she is more likely be to be satisfied with her overall birth care. Hospitals should therefore focus on the personal interaction of the staff with the mother, as well as on being service oriented and providing high quality and professional obstetric care. They should also emphasize the cleanliness of the delivery room and its general atmosphere, especially when the patient is from the ultra-orthodox community.

DOI	10.11648/j.jgo.20210902.12
Published in	Journal of Gynecology and Obstetrics (Volume 9, Issue 2, March 2021)
Page(s)	36-41
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Childbirth Satisfaction, Ultra-Orthodox Jewish Mother, Non-Religious Jewish Mother, Obstetric Care

References

[1]	Srivastava, A., Avan, B. I., Rajbangshi, P., & Bhattacharyya, S. (2015). Determinants of women’s satisfaction with maternal health care: a review of literature from developing countries. BMC pregnancy and childbirth, 15 (1), 97.‏
[2]	Bramadat, I. J., & Driedger, M. (1993). Satisfaction with childbirth: theories and methods of measurement. Birth, 20 (1), 22-29.‏
[3]	Goodman, P., Mackey, M. C., & Tavakoli, A. S. (2004). Factors related to childbirth satisfaction. Journal of advanced nursing, 46 (2), 212-219.‏
[4]	Attkisson, C. C., & Greenfield, T. K. (1994). Client Satisfaction Questionnaire-8 and Service Satisfaction Scale-30. Bryanton, J., Gagnon, A. J., Johnston, C., & Hatem, M. (2008). Predictors of women’s perceptions of the childbirth experience. Journal of Obstetric, Gynecologic & Neonatal Nursing, 37 (1), 24-34.
[5]	Moudi, Z., & Tavousi, M. (2016). Evaluation of Mackey childbirth satisfaction rating scale in Iran: what are the psychometric properties? Nursing and midwifery studies, 5 (2).
[6]	Goodman, Y., & Witztum, E. (2002). Cross-cultural encounters between careproviders: Rabbis’ referral letters to a psychiatric clinic in Israel. Social Science & Medicine, 55 (8), 1309-1323.
[7]	Donabedian, A. (2005). Evaluating the quality of medical care. The Milbank Quarterly, 83 (4), 691-729.‏
[8]	Green, J. M., Coupland, V. A., & Kitzinger, J. V. (1990). Expectations, experiences, and psychological outcomes of childbirth: a prospective study of 825 women. Birth, 17 (1), 15-24.‏
[9]	Ajayi, A. I. (2019). “I am alive; my baby is alive”: Understanding reasons for satisfaction and dissatisfaction with maternal health care services in the context of user fee removal policy in Nigeria. Plos one, 14 (12), e0227010.‏
[10]	Christiaens, W., Van De Velde, S., & Bracke, P. (2011). Pregnant women's fear of childbirth in midwife-and obstetrician-led care in Belgium and the Netherlands: test of the medicalization hypothesis. Women & health, 51 (3), 220-239.
[11]	Christiaens, W., & Bracke, P. (2007). Assessment of social psychological determinants of satisfaction with childbirth in a cross-national perspective. BMC Pregnancy and childbirth, 7 (1), 26.
[12]	Johnson, A. R., Kumar G, M., Jacob, R., Jessie, M. A., Mary, F., Agrawal, T., & Raman, V. (2019). Fear of childbirth among pregnant women availing antenatal services in a maternity hospital in rural Karnataka. Indian journal of psychological medicine, 41 (4), 318-322.
[13]	Tayelgn, A., Zegeye, D. T., & Kebede, Y. (2011). Mothers' satisfaction with referral hospital delivery service in Amhara Region, Ethiopia. BMC pregnancy and childbirth, 11 (1), 78.‏
[14]	Tadesse, B. H., Bayou, N. B., & Nebeb, G. T. (2017). Mothers’ satisfaction with institutional delivery service in public health facilities of Omo Nada District, Jimma Zone. Clinical Medicine Research, 6 (1), 23-30.‏
[15]	Donabedian, A. (1980). Explorations in quality assessment and monitoring definition of quality and approaches to its assessment. Ann Arbor.‏
[16]	Donabedian, A. (1988). "The quality of care: How can it be assessed?". JAMA. 260 (12): 1743–8. doi: 10.1001/jama.1988.03410120089033. PMID 3045356.
[17]	McCleain, C. S. (1983). Perceived risk and choice of childbirth service. Social Science & Medicine, 17 (23), 1857-1865.
[18]	Donabedian, A. (1997). The quality of care. How can it be assessed? Arch Pathol Lab Med, 121, 1145-1150.‏
[19]	Melese, T., Gebrehiwot, Y., Bisetegne, D., & Habte, D. (2014). Assessment of client satisfaction in labor and delivery services at a maternity referral hospital in Ethiopia. The Pan African medical journal, 17.
[20]	Lumadi, T. G., & Buch, E. (2011). Patients' satisfaction with midwifery services in a regional hospital and its referring clinics in the Limpopo Province of South Africa. Africa Journal of Nursing and Midwifery, 13 (2), 14-28.‏
[21]	Lucas, A. F. (2003). The determinants and effects of slot services cape satisfaction in a Las Vegas hotel casino. UNLV Gaming Research & Review Journal, 7 (1), 1.
[22]	Galassi, J. P., Schanberg, R., & Ware, W. B. (1992). The Patient Reactions Assessment: A brief measure of the quality of the patient-provider medical relationship. Psychological Assessment, 4 (3), 346.
[23]	Fair, C. D., & Morrison, T. E. (2012). The relationship between prenatal control, expectations, experienced control, and birth satisfaction among primiparous women. Midwifery, 28 (1), 39-44.‏
[24]	Pantouvakis, A. (2010). The relative importance of service features in explaining.
[25]	Harvey, S., Rach, D., Stainton, M. C., Jarrell, J., & Brant, R. (2002). Evaluation of satisfaction with midwifery care. Midwifery, 18 (4), 260-267.
[26]	Jafari, E., Mohebbi, P., & Mazloomzadeh, S. (2017). Factors related to women's childbirth satisfaction in physiologic and routine childbirth groups. Iranian journal of nursing and midwifery research, 22 (3), 219.‏
[27]	Jackson, J. L., Chamberlin, J., & Kroenke, K. (2001). Predictors of patient satisfaction. Social science & medicine, 52 (4), 609-620.‏

Cite This Article

Plain Text BibTeX RIS

APA Style

Iris Gertner Moryossef, Keren Or Chen. (2021). Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study. Journal of Gynecology and Obstetrics, 9(2), 36-41. https://doi.org/10.11648/j.jgo.20210902.12

Copy | Download

ACS Style

Iris Gertner Moryossef; Keren Or Chen. Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study. J. Gynecol. Obstet. 2021, 9(2), 36-41. doi: 10.11648/j.jgo.20210902.12

Copy | Download

AMA Style

Iris Gertner Moryossef, Keren Or Chen. Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study. J Gynecol Obstet. 2021;9(2):36-41. doi: 10.11648/j.jgo.20210902.12

Copy | Download

@article{10.11648/j.jgo.20210902.12,
  author = {Iris Gertner Moryossef and Keren Or Chen},
  title = {Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study},
  journal = {Journal of Gynecology and Obstetrics},
  volume = {9},
  number = {2},
  pages = {36-41},
  doi = {10.11648/j.jgo.20210902.12},
  url = {https://doi.org/10.11648/j.jgo.20210902.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jgo.20210902.12},
  abstract = {Introduction: A mother's satisfaction with her childbirth experience affects her sense of being a mother in the first few postpartum months. Therefore, the labor services provided by hospitals have an important role and have been the topic of numerous studies. Israel enjoys a particularly high birth rate (twice as high as in other OECD countries), with over 99% of deliveries taking place in public hospitals, making it a good case study for examining satisfaction with childbirth services. In addition, Israel has at least two distinct populations – ultra orthodox and non-religious – allowing us to examine possible differences in how the experience of hospital childbirth is perceived in different communities. The current study examines the differences, if any, between Ultra-Orthodox Jewish Mothers (UOJM) and Non-Religious Jewish Mothers (NRJM) in their satisfaction with hospital childbirth services. Aim: The study focuses on the differences between the factors that influence NRJM's and UOJM’s satisfaction with childbirth services Procedure: This is a comparative study based on a sample of 232 non-religious and 161 ultra-orthodox mothers who have given birth in a public hospital in Israel. Eighteen items defining childbirth satisfaction were rated on a 5-point Likert Scale. The items have been grouped together into three dimensions: The Personal Care dimension includes the interaction of the service provider (midwife or healthcare provider) with the mother, their professionalism, empathy, attitude, responsiveness, etc.; the Surrounding Atmosphere dimension contains items related to the delivery room like its hygiene or aesthetics; and the Technical Methods dimension, which relates to the emergency and alternative care equipment. Results: The study shows that in both sectors, satisfaction was significantly influenced by the dimensions of Personal Care and Technical Methods; however, the Surrounding Atmosphere dimension influenced only ultra-orthodox mothers. Conclusions: The results emphasize the importance of personal interaction with the patient, as well as the presence of appropriate technical methods in the delivery room. When a mother is satisfied with these two dimensions, she is more likely be to be satisfied with her overall birth care. Hospitals should therefore focus on the personal interaction of the staff with the mother, as well as on being service oriented and providing high quality and professional obstetric care. They should also emphasize the cleanliness of the delivery room and its general atmosphere, especially when the patient is from the ultra-orthodox community.},
 year = {2021}
}

Copy | Download

TY  - JOUR
T1  - Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study
AU  - Iris Gertner Moryossef
AU  - Keren Or Chen
Y1  - 2021/03/09
PY  - 2021
N1  - https://doi.org/10.11648/j.jgo.20210902.12
DO  - 10.11648/j.jgo.20210902.12
T2  - Journal of Gynecology and Obstetrics
JF  - Journal of Gynecology and Obstetrics
JO  - Journal of Gynecology and Obstetrics
SP  - 36
EP  - 41
PB  - Science Publishing Group
SN  - 2376-7820
UR  - https://doi.org/10.11648/j.jgo.20210902.12
AB  - Introduction: A mother's satisfaction with her childbirth experience affects her sense of being a mother in the first few postpartum months. Therefore, the labor services provided by hospitals have an important role and have been the topic of numerous studies. Israel enjoys a particularly high birth rate (twice as high as in other OECD countries), with over 99% of deliveries taking place in public hospitals, making it a good case study for examining satisfaction with childbirth services. In addition, Israel has at least two distinct populations – ultra orthodox and non-religious – allowing us to examine possible differences in how the experience of hospital childbirth is perceived in different communities. The current study examines the differences, if any, between Ultra-Orthodox Jewish Mothers (UOJM) and Non-Religious Jewish Mothers (NRJM) in their satisfaction with hospital childbirth services. Aim: The study focuses on the differences between the factors that influence NRJM's and UOJM’s satisfaction with childbirth services Procedure: This is a comparative study based on a sample of 232 non-religious and 161 ultra-orthodox mothers who have given birth in a public hospital in Israel. Eighteen items defining childbirth satisfaction were rated on a 5-point Likert Scale. The items have been grouped together into three dimensions: The Personal Care dimension includes the interaction of the service provider (midwife or healthcare provider) with the mother, their professionalism, empathy, attitude, responsiveness, etc.; the Surrounding Atmosphere dimension contains items related to the delivery room like its hygiene or aesthetics; and the Technical Methods dimension, which relates to the emergency and alternative care equipment. Results: The study shows that in both sectors, satisfaction was significantly influenced by the dimensions of Personal Care and Technical Methods; however, the Surrounding Atmosphere dimension influenced only ultra-orthodox mothers. Conclusions: The results emphasize the importance of personal interaction with the patient, as well as the presence of appropriate technical methods in the delivery room. When a mother is satisfied with these two dimensions, she is more likely be to be satisfied with her overall birth care. Hospitals should therefore focus on the personal interaction of the staff with the mother, as well as on being service oriented and providing high quality and professional obstetric care. They should also emphasize the cleanliness of the delivery room and its general atmosphere, especially when the patient is from the ultra-orthodox community.
VL  - 9
IS  - 2
ER  -

Copy | Download

Author Information

Iris Gertner Moryossef

Management of Service Organizations, Hadassah Academic College, Jerusalem, Israel
Keren Or Chen

Psychology Department, Haifa University, Haifa, Israel

Download PDF

Sections

Plain Text BibTeX RIS

APA Style

Iris Gertner Moryossef, Keren Or Chen. (2021). Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study. Journal of Gynecology and Obstetrics, 9(2), 36-41. https://doi.org/10.11648/j.jgo.20210902.12

Copy | Download

ACS Style

Iris Gertner Moryossef; Keren Or Chen. Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study. J. Gynecol. Obstet. 2021, 9(2), 36-41. doi: 10.11648/j.jgo.20210902.12

Copy | Download

AMA Style

Iris Gertner Moryossef, Keren Or Chen. Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study. J Gynecol Obstet. 2021;9(2):36-41. doi: 10.11648/j.jgo.20210902.12

Copy | Download

@article{10.11648/j.jgo.20210902.12,
  author = {Iris Gertner Moryossef and Keren Or Chen},
  title = {Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study},
  journal = {Journal of Gynecology and Obstetrics},
  volume = {9},
  number = {2},
  pages = {36-41},
  doi = {10.11648/j.jgo.20210902.12},
  url = {https://doi.org/10.11648/j.jgo.20210902.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jgo.20210902.12},
  abstract = {Introduction: A mother's satisfaction with her childbirth experience affects her sense of being a mother in the first few postpartum months. Therefore, the labor services provided by hospitals have an important role and have been the topic of numerous studies. Israel enjoys a particularly high birth rate (twice as high as in other OECD countries), with over 99% of deliveries taking place in public hospitals, making it a good case study for examining satisfaction with childbirth services. In addition, Israel has at least two distinct populations – ultra orthodox and non-religious – allowing us to examine possible differences in how the experience of hospital childbirth is perceived in different communities. The current study examines the differences, if any, between Ultra-Orthodox Jewish Mothers (UOJM) and Non-Religious Jewish Mothers (NRJM) in their satisfaction with hospital childbirth services. Aim: The study focuses on the differences between the factors that influence NRJM's and UOJM’s satisfaction with childbirth services Procedure: This is a comparative study based on a sample of 232 non-religious and 161 ultra-orthodox mothers who have given birth in a public hospital in Israel. Eighteen items defining childbirth satisfaction were rated on a 5-point Likert Scale. The items have been grouped together into three dimensions: The Personal Care dimension includes the interaction of the service provider (midwife or healthcare provider) with the mother, their professionalism, empathy, attitude, responsiveness, etc.; the Surrounding Atmosphere dimension contains items related to the delivery room like its hygiene or aesthetics; and the Technical Methods dimension, which relates to the emergency and alternative care equipment. Results: The study shows that in both sectors, satisfaction was significantly influenced by the dimensions of Personal Care and Technical Methods; however, the Surrounding Atmosphere dimension influenced only ultra-orthodox mothers. Conclusions: The results emphasize the importance of personal interaction with the patient, as well as the presence of appropriate technical methods in the delivery room. When a mother is satisfied with these two dimensions, she is more likely be to be satisfied with her overall birth care. Hospitals should therefore focus on the personal interaction of the staff with the mother, as well as on being service oriented and providing high quality and professional obstetric care. They should also emphasize the cleanliness of the delivery room and its general atmosphere, especially when the patient is from the ultra-orthodox community.},
 year = {2021}
}

Copy | Download

TY  - JOUR
T1  - Satisfaction with Childbirth Services Among Ultra-Orthodox and Non-religious Mothers in Israeli Hospitals: A Comparative Study
AU  - Iris Gertner Moryossef
AU  - Keren Or Chen
Y1  - 2021/03/09
PY  - 2021
N1  - https://doi.org/10.11648/j.jgo.20210902.12
DO  - 10.11648/j.jgo.20210902.12
T2  - Journal of Gynecology and Obstetrics
JF  - Journal of Gynecology and Obstetrics
JO  - Journal of Gynecology and Obstetrics
SP  - 36
EP  - 41
PB  - Science Publishing Group
SN  - 2376-7820
UR  - https://doi.org/10.11648/j.jgo.20210902.12
AB  - Introduction: A mother's satisfaction with her childbirth experience affects her sense of being a mother in the first few postpartum months. Therefore, the labor services provided by hospitals have an important role and have been the topic of numerous studies. Israel enjoys a particularly high birth rate (twice as high as in other OECD countries), with over 99% of deliveries taking place in public hospitals, making it a good case study for examining satisfaction with childbirth services. In addition, Israel has at least two distinct populations – ultra orthodox and non-religious – allowing us to examine possible differences in how the experience of hospital childbirth is perceived in different communities. The current study examines the differences, if any, between Ultra-Orthodox Jewish Mothers (UOJM) and Non-Religious Jewish Mothers (NRJM) in their satisfaction with hospital childbirth services. Aim: The study focuses on the differences between the factors that influence NRJM's and UOJM’s satisfaction with childbirth services Procedure: This is a comparative study based on a sample of 232 non-religious and 161 ultra-orthodox mothers who have given birth in a public hospital in Israel. Eighteen items defining childbirth satisfaction were rated on a 5-point Likert Scale. The items have been grouped together into three dimensions: The Personal Care dimension includes the interaction of the service provider (midwife or healthcare provider) with the mother, their professionalism, empathy, attitude, responsiveness, etc.; the Surrounding Atmosphere dimension contains items related to the delivery room like its hygiene or aesthetics; and the Technical Methods dimension, which relates to the emergency and alternative care equipment. Results: The study shows that in both sectors, satisfaction was significantly influenced by the dimensions of Personal Care and Technical Methods; however, the Surrounding Atmosphere dimension influenced only ultra-orthodox mothers. Conclusions: The results emphasize the importance of personal interaction with the patient, as well as the presence of appropriate technical methods in the delivery room. When a mother is satisfied with these two dimensions, she is more likely be to be satisfied with her overall birth care. Hospitals should therefore focus on the personal interaction of the staff with the mother, as well as on being service oriented and providing high quality and professional obstetric care. They should also emphasize the cleanliness of the delivery room and its general atmosphere, especially when the patient is from the ultra-orthodox community.
VL  - 9
IS  - 2
ER  -

Copy | Download