Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking
American Journal of Computer Science and Technology
Volume 1, Issue 1, March 2018, Pages: 31-38
Received: Oct. 30, 2017;
Accepted: Nov. 20, 2017;
Published: Jan. 2, 2018
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Maedeh Babaei Chafjiri, Department of Information Technology and E-commerce, MehrAstan University, Guilan, Iran
Abbas Mahmoudabadi, Department of Industrial Engineering, MehrAstan University, Guilan, Iran
Despite many benefits of e-banking for customers, operators and bank managers, e-banking activities are associated with some kinds (types) of risks. Therefore, it is essential to manage E-banking risks utilizing the concepts of risk reduction techniques such as crisis management. The main aim of the present research work is to utilize the principles of crisis management for risk reduction in e-banking. Major risks associated to e-banking including security, provisional, operational, reputational, legal and strategic activities have been identified at the first stage followed by developing a conceptual model for the application of crisis management countermeasures to reduce the risks of electronic banking activities at the second stage. The proposed conceptual model has been validated by analyzing the filled out questionnaires designed for this purpose. In addition to conceptual model approval, results revealed that the principles of crisis management could be applied to reduce the risks which are associated with e-banking activities for both customer relations and internal transactions.
Maedeh Babaei Chafjiri,
Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking, American Journal of Computer Science and Technology.
Vol. 1, No. 1,
2018, pp. 31-38.
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