The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana

Adwoa Benewaa Brefo-Manuh; Victoria Mensah; Isaac Ampong; Eunice Aidoo

doi:doi:10.11648/j.ebm.20170301.12

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The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana

Adwoa Benewaa Brefo-Manuh, Victoria Mensah, Isaac Ampong, Eunice Aidoo

Published in European Business & Management (Volume 3, Issue 1)

Received: 27 July 2016 Accepted: 9 February 2017 Published: 1 March 2017

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Abstract

The study investigated the role of motivation in employee retention using Christian Service University College (CSUC) as the study area. The study adopted quantitative survey and randomly sampled 108 staff of CSUC. The findings indicated the institution currently operate relatively ‘enviable’ motivational schemes including salary, commuting allowance, free family medical care among others and its impact on employee motivation and retention is seemingly significant although with regard to non financial motivation, management has not pay much attention to it. The researcher therefore recommends that any retention strategy to be adopted by Christian Service University College should encompass both financial and non-financial elements of motivation in order to guarantee employee retention. The institution should work towards building better employee relationship; improving on the bonuses and allowances of staff and ensure equity and fairness. Finally, staff’s personal and professional development must be given priority to ensure quality delivery of service to improve retention.

Published in	European Business & Management (Volume 3, Issue 1)
DOI	10.11648/j.ebm.20170301.12
Page(s)	9-15
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Motivation, Staff, Retention, CSUC, Ghana, Satisfaction

References

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[9]	Martin, A. (2001). Goal orientation and academic achievement. Oxford: Routledge.
[10]	McGovern, P. (1995). To retain or not to retain? Multinational firms and technical labour. Human Resource Management Journal. Vol. 5. No. 4.
[11]	Mitchell, T. R, Holtom, B. C, &Lee, T. W. (2001) How to Keep Your Best employees: Developing an Effective Retention Policy. Academy of Management Executive, Vol. 15 No4 pp. 96-107.
[12]	Mulvey, P. W., LeBlanc, P. V, Heneman, R. L. and Mclnerney, M. (2002). Study Finds that Knowledge of Pay Process Can Beat Out Amount of Pay in Employee Retention, Organizational Effectiveness, Journal Of Organizational Excellence, Vol. 21, No. 4, pp. 29- 42. Oxford, England: Oxford University Press.
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[16]	Shield, J. (2007). Managing employee performance and reward: Concepts, practices, strategies. Melbourne: Cambridge University Press.
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[19]	Taylor, C. R. (2002). Focus on talent. Training and Development, December 2002, pp. 26-31.

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APA Style

Adwoa Benewaa Brefo-Manuh, Victoria Mensah, Isaac Ampong, Eunice Aidoo. (2017). The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana. European Business & Management, 3(1), 9-15. https://doi.org/10.11648/j.ebm.20170301.12

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ACS Style

Adwoa Benewaa Brefo-Manuh; Victoria Mensah; Isaac Ampong; Eunice Aidoo. The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana. Eur. Bus. Manag. 2017, 3(1), 9-15. doi: 10.11648/j.ebm.20170301.12

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AMA Style

Adwoa Benewaa Brefo-Manuh, Victoria Mensah, Isaac Ampong, Eunice Aidoo. The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana. Eur Bus Manag. 2017;3(1):9-15. doi: 10.11648/j.ebm.20170301.12

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@article{10.11648/j.ebm.20170301.12,
  author = {Adwoa Benewaa Brefo-Manuh and Victoria Mensah and Isaac Ampong and Eunice Aidoo},
  title = {The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana},
  journal = {European Business & Management},
  volume = {3},
  number = {1},
  pages = {9-15},
  doi = {10.11648/j.ebm.20170301.12},
  url = {https://doi.org/10.11648/j.ebm.20170301.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20170301.12},
  abstract = {The study investigated the role of motivation in employee retention using Christian Service University College (CSUC) as the study area. The study adopted quantitative survey and randomly sampled 108 staff of CSUC. The findings indicated the institution currently operate relatively ‘enviable’ motivational schemes including salary, commuting allowance, free family medical care among others and its impact on employee motivation and retention is seemingly significant although with regard to non financial motivation, management has not pay much attention to it. The researcher therefore recommends that any retention strategy to be adopted by Christian Service University College should encompass both financial and non-financial elements of motivation in order to guarantee employee retention. The institution should work towards building better employee relationship; improving on the bonuses and allowances of staff and ensure equity and fairness. Finally, staff’s personal and professional development must be given priority to ensure quality delivery of service to improve retention.},
 year = {2017}
}

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TY  - JOUR
T1  - The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana
AU  - Adwoa Benewaa Brefo-Manuh
AU  - Victoria Mensah
AU  - Isaac Ampong
AU  - Eunice Aidoo
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DO  - 10.11648/j.ebm.20170301.12
T2  - European Business & Management
JF  - European Business & Management
JO  - European Business & Management
SP  - 9
EP  - 15
PB  - Science Publishing Group
SN  - 2575-5811
UR  - https://doi.org/10.11648/j.ebm.20170301.12
AB  - The study investigated the role of motivation in employee retention using Christian Service University College (CSUC) as the study area. The study adopted quantitative survey and randomly sampled 108 staff of CSUC. The findings indicated the institution currently operate relatively ‘enviable’ motivational schemes including salary, commuting allowance, free family medical care among others and its impact on employee motivation and retention is seemingly significant although with regard to non financial motivation, management has not pay much attention to it. The researcher therefore recommends that any retention strategy to be adopted by Christian Service University College should encompass both financial and non-financial elements of motivation in order to guarantee employee retention. The institution should work towards building better employee relationship; improving on the bonuses and allowances of staff and ensure equity and fairness. Finally, staff’s personal and professional development must be given priority to ensure quality delivery of service to improve retention.
VL  - 3
IS  - 1
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Author Information

Adwoa Benewaa Brefo-Manuh

Department of Management Studies, Kumasi Polytechnic, Kumasi, Ghana
Victoria Mensah

Registry, Presbyterian University College, Accra, Ghana
Isaac Ampong

Department of General Management Studies, Christian Service University College, Kumasi, Ghana
Eunice Aidoo

Faculty of Business, Baptist University College, Kumasi, Ghana

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APA Style

Adwoa Benewaa Brefo-Manuh, Victoria Mensah, Isaac Ampong, Eunice Aidoo. (2017). The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana. European Business & Management, 3(1), 9-15. https://doi.org/10.11648/j.ebm.20170301.12

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ACS Style

Adwoa Benewaa Brefo-Manuh; Victoria Mensah; Isaac Ampong; Eunice Aidoo. The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana. Eur. Bus. Manag. 2017, 3(1), 9-15. doi: 10.11648/j.ebm.20170301.12

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AMA Style

Adwoa Benewaa Brefo-Manuh, Victoria Mensah, Isaac Ampong, Eunice Aidoo. The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana. Eur Bus Manag. 2017;3(1):9-15. doi: 10.11648/j.ebm.20170301.12

Copy | Download

@article{10.11648/j.ebm.20170301.12,
  author = {Adwoa Benewaa Brefo-Manuh and Victoria Mensah and Isaac Ampong and Eunice Aidoo},
  title = {The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana},
  journal = {European Business & Management},
  volume = {3},
  number = {1},
  pages = {9-15},
  doi = {10.11648/j.ebm.20170301.12},
  url = {https://doi.org/10.11648/j.ebm.20170301.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20170301.12},
  abstract = {The study investigated the role of motivation in employee retention using Christian Service University College (CSUC) as the study area. The study adopted quantitative survey and randomly sampled 108 staff of CSUC. The findings indicated the institution currently operate relatively ‘enviable’ motivational schemes including salary, commuting allowance, free family medical care among others and its impact on employee motivation and retention is seemingly significant although with regard to non financial motivation, management has not pay much attention to it. The researcher therefore recommends that any retention strategy to be adopted by Christian Service University College should encompass both financial and non-financial elements of motivation in order to guarantee employee retention. The institution should work towards building better employee relationship; improving on the bonuses and allowances of staff and ensure equity and fairness. Finally, staff’s personal and professional development must be given priority to ensure quality delivery of service to improve retention.},
 year = {2017}
}

Copy | Download

TY  - JOUR
T1  - The Role of Motivation in the Retention of Employees: Evidence from Christian Service University College, Ghana
AU  - Adwoa Benewaa Brefo-Manuh
AU  - Victoria Mensah
AU  - Isaac Ampong
AU  - Eunice Aidoo
Y1  - 2017/03/01
PY  - 2017
N1  - https://doi.org/10.11648/j.ebm.20170301.12
DO  - 10.11648/j.ebm.20170301.12
T2  - European Business & Management
JF  - European Business & Management
JO  - European Business & Management
SP  - 9
EP  - 15
PB  - Science Publishing Group
SN  - 2575-5811
UR  - https://doi.org/10.11648/j.ebm.20170301.12
AB  - The study investigated the role of motivation in employee retention using Christian Service University College (CSUC) as the study area. The study adopted quantitative survey and randomly sampled 108 staff of CSUC. The findings indicated the institution currently operate relatively ‘enviable’ motivational schemes including salary, commuting allowance, free family medical care among others and its impact on employee motivation and retention is seemingly significant although with regard to non financial motivation, management has not pay much attention to it. The researcher therefore recommends that any retention strategy to be adopted by Christian Service University College should encompass both financial and non-financial elements of motivation in order to guarantee employee retention. The institution should work towards building better employee relationship; improving on the bonuses and allowances of staff and ensure equity and fairness. Finally, staff’s personal and professional development must be given priority to ensure quality delivery of service to improve retention.
VL  - 3
IS  - 1
ER  -

Copy | Download