Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks
European Business & Management
Volume 4, Issue 2, March 2018, Pages: 55-66
Received: Feb. 1, 2018; Accepted: Mar. 10, 2018; Published: Apr. 10, 2018
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Jana Koehler, School of Information Technology, Lucerne University of Applied Sciences and Arts, Rotkreuz, Switzerland
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Artificial Intelligence (AI) is gaining a strong momentum in business leading to novel business models and triggering business process innovation. This article reviews key AI technologies such as machine learning, decision theory, and intelligent search and discusses their role in business process innovation. Besides discussing potential benefits, it also identifies sources of potential risks and discusses a blueprint for the quantification and control of AI-related operational risk.
Artificial Intelligence, Operational Risk, Technology Benefits and Risks, Machine Learning, Decision Theory, Search Algorithms
To cite this article
Jana Koehler, Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks, European Business & Management. Vol. 4, No. 2, 2018, pp. 55-66. doi: 10.11648/j.ebm.20180402.12
Copyright © 2018 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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