European Business & Management

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Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks

Received: 01 February 2018    Accepted: 10 March 2018    Published: 10 April 2018
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Abstract

Artificial Intelligence (AI) is gaining a strong momentum in business leading to novel business models and triggering business process innovation. This article reviews key AI technologies such as machine learning, decision theory, and intelligent search and discusses their role in business process innovation. Besides discussing potential benefits, it also identifies sources of potential risks and discusses a blueprint for the quantification and control of AI-related operational risk.

DOI 10.11648/j.ebm.20180402.12
Published in European Business & Management (Volume 4, Issue 2, March 2018)
Page(s) 55-66
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Artificial Intelligence, Operational Risk, Technology Benefits and Risks, Machine Learning, Decision Theory, Search Algorithms

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Author Information
  • School of Information Technology, Lucerne University of Applied Sciences and Arts, Rotkreuz, Switzerland

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  • APA Style

    Jana Koehler. (2018). Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks. European Business & Management, 4(2), 55-66. https://doi.org/10.11648/j.ebm.20180402.12

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    ACS Style

    Jana Koehler. Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks. Eur. Bus. Manag. 2018, 4(2), 55-66. doi: 10.11648/j.ebm.20180402.12

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    AMA Style

    Jana Koehler. Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks. Eur Bus Manag. 2018;4(2):55-66. doi: 10.11648/j.ebm.20180402.12

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  • @article{10.11648/j.ebm.20180402.12,
      author = {Jana Koehler},
      title = {Business Process Innovation with Artificial Intelligence: Levering Benefits and Controlling Operational Risks},
      journal = {European Business & Management},
      volume = {4},
      number = {2},
      pages = {55-66},
      doi = {10.11648/j.ebm.20180402.12},
      url = {https://doi.org/10.11648/j.ebm.20180402.12},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ebm.20180402.12},
      abstract = {Artificial Intelligence (AI) is gaining a strong momentum in business leading to novel business models and triggering business process innovation. This article reviews key AI technologies such as machine learning, decision theory, and intelligent search and discusses their role in business process innovation. Besides discussing potential benefits, it also identifies sources of potential risks and discusses a blueprint for the quantification and control of AI-related operational risk.},
     year = {2018}
    }
    

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    Y1  - 2018/04/10
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    AB  - Artificial Intelligence (AI) is gaining a strong momentum in business leading to novel business models and triggering business process innovation. This article reviews key AI technologies such as machine learning, decision theory, and intelligent search and discusses their role in business process innovation. Besides discussing potential benefits, it also identifies sources of potential risks and discusses a blueprint for the quantification and control of AI-related operational risk.
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