This study aims to assess satisfaction rate of patient’s relatives towards health service delivery in tertiary health facilities in Benin City, Edo State, Nigeria. A descriptive cross-sectional study design among patient’s relatives was carried out. Data collection was by mixed methods using a pre-tested, interviewer-administered questionnaire and Focus Group Discussion Guide. Quantitative data collected was analyzed using IBM SPSS version 22.0 while qualitative data was analyzed thematically using ATLAS. ti software. Logistic regression was used to calculate the determinants of satisfaction of respondents with their corresponding odds ratios (OR), 95% confidence intervals (CI), and p-values recorded. The level of significance was set at p < 0.05. A total number of 412 respondents (comprising 400 respondents and 12 Focus Group Discussion participants) were surveyed. The study showed a higher proportion 228 (57.0%) of respondents with dissatisfaction. The determinants of satisfaction of HSD were; sex (OR: 5.976 95% CI: 1.147-3.465), skill level (OR: 7.276 95% CI: 0.149-0.740) and being on NHIS (OR: 5.442 95% CI: 0.193-0.867). Thematic analysis of the FGD revealed that poor communication, high cost of service, lack of empathy demonstrated by some health workers and prolonged stay on admission were reasons for dissatisfaction. A higher proportion of the respondents had overall dissatisfaction with HSD and factors such as timeliness, cost of service and lack of empathy demonstrated by health care workers were identified as reasons for the dissatisfaction.
| Published in | Central African Journal of Public Health (Volume 5, Issue 4) |
| DOI | 10.11648/j.cajph.20190504.17 |
| Page(s) | 178-184 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2024. Published by Science Publishing Group |
Satisfaction, Health Service Delivery, Tertiary Health Facilities
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APA Style
Esohe Olivia Ogboghodo, Adedoyin Catherine Adeniyi, Obehi Hilda Okojie. (2019). Assessment of Patient’ Relatives Satisfaction Towards Health Service Delivery in Tertiary Health Facilities in Benin-City, Edo State, Nigeria. Central African Journal of Public Health, 5(4), 178-184. https://doi.org/10.11648/j.cajph.20190504.17
ACS Style
Esohe Olivia Ogboghodo; Adedoyin Catherine Adeniyi; Obehi Hilda Okojie. Assessment of Patient’ Relatives Satisfaction Towards Health Service Delivery in Tertiary Health Facilities in Benin-City, Edo State, Nigeria. Cent. Afr. J. Public Health 2019, 5(4), 178-184. doi: 10.11648/j.cajph.20190504.17
AMA Style
Esohe Olivia Ogboghodo, Adedoyin Catherine Adeniyi, Obehi Hilda Okojie. Assessment of Patient’ Relatives Satisfaction Towards Health Service Delivery in Tertiary Health Facilities in Benin-City, Edo State, Nigeria. Cent Afr J Public Health. 2019;5(4):178-184. doi: 10.11648/j.cajph.20190504.17
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Download@article{10.11648/j.cajph.20190504.17,
author = {Esohe Olivia Ogboghodo and Adedoyin Catherine Adeniyi and Obehi Hilda Okojie},
title = {Assessment of Patient’ Relatives Satisfaction Towards Health Service Delivery in Tertiary Health Facilities in Benin-City, Edo State, Nigeria},
journal = {Central African Journal of Public Health},
volume = {5},
number = {4},
pages = {178-184},
doi = {10.11648/j.cajph.20190504.17},
url = {https://doi.org/10.11648/j.cajph.20190504.17},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.cajph.20190504.17},
abstract = {This study aims to assess satisfaction rate of patient’s relatives towards health service delivery in tertiary health facilities in Benin City, Edo State, Nigeria. A descriptive cross-sectional study design among patient’s relatives was carried out. Data collection was by mixed methods using a pre-tested, interviewer-administered questionnaire and Focus Group Discussion Guide. Quantitative data collected was analyzed using IBM SPSS version 22.0 while qualitative data was analyzed thematically using ATLAS. ti software. Logistic regression was used to calculate the determinants of satisfaction of respondents with their corresponding odds ratios (OR), 95% confidence intervals (CI), and p-values recorded. The level of significance was set at p < 0.05. A total number of 412 respondents (comprising 400 respondents and 12 Focus Group Discussion participants) were surveyed. The study showed a higher proportion 228 (57.0%) of respondents with dissatisfaction. The determinants of satisfaction of HSD were; sex (OR: 5.976 95% CI: 1.147-3.465), skill level (OR: 7.276 95% CI: 0.149-0.740) and being on NHIS (OR: 5.442 95% CI: 0.193-0.867). Thematic analysis of the FGD revealed that poor communication, high cost of service, lack of empathy demonstrated by some health workers and prolonged stay on admission were reasons for dissatisfaction. A higher proportion of the respondents had overall dissatisfaction with HSD and factors such as timeliness, cost of service and lack of empathy demonstrated by health care workers were identified as reasons for the dissatisfaction.},
year = {2019}
}
TY - JOUR T1 - Assessment of Patient’ Relatives Satisfaction Towards Health Service Delivery in Tertiary Health Facilities in Benin-City, Edo State, Nigeria AU - Esohe Olivia Ogboghodo AU - Adedoyin Catherine Adeniyi AU - Obehi Hilda Okojie Y1 - 2019/07/26 PY - 2019 N1 - https://doi.org/10.11648/j.cajph.20190504.17 DO - 10.11648/j.cajph.20190504.17 T2 - Central African Journal of Public Health JF - Central African Journal of Public Health JO - Central African Journal of Public Health SP - 178 EP - 184 PB - Science Publishing Group SN - 2575-5781 UR - https://doi.org/10.11648/j.cajph.20190504.17 AB - This study aims to assess satisfaction rate of patient’s relatives towards health service delivery in tertiary health facilities in Benin City, Edo State, Nigeria. A descriptive cross-sectional study design among patient’s relatives was carried out. Data collection was by mixed methods using a pre-tested, interviewer-administered questionnaire and Focus Group Discussion Guide. Quantitative data collected was analyzed using IBM SPSS version 22.0 while qualitative data was analyzed thematically using ATLAS. ti software. Logistic regression was used to calculate the determinants of satisfaction of respondents with their corresponding odds ratios (OR), 95% confidence intervals (CI), and p-values recorded. The level of significance was set at p < 0.05. A total number of 412 respondents (comprising 400 respondents and 12 Focus Group Discussion participants) were surveyed. The study showed a higher proportion 228 (57.0%) of respondents with dissatisfaction. The determinants of satisfaction of HSD were; sex (OR: 5.976 95% CI: 1.147-3.465), skill level (OR: 7.276 95% CI: 0.149-0.740) and being on NHIS (OR: 5.442 95% CI: 0.193-0.867). Thematic analysis of the FGD revealed that poor communication, high cost of service, lack of empathy demonstrated by some health workers and prolonged stay on admission were reasons for dissatisfaction. A higher proportion of the respondents had overall dissatisfaction with HSD and factors such as timeliness, cost of service and lack of empathy demonstrated by health care workers were identified as reasons for the dissatisfaction. VL - 5 IS - 4 ER -
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