Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study
International Journal of Vocational Education and Training Research
Volume 1, Issue 1, June 2015, Pages: 5-9
Received: Jun. 15, 2015; Accepted: Jun. 26, 2015; Published: Jul. 1, 2015
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Authors
Muhamad Saufi Che Rusuli, Tunku Tun Aminah Library, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Norlizawati Yusof, Faculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Safiee Idris, Faculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Rosmaini Tasmin, Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Norazlin Hashim, Centre of Diploma Studies, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Sphend Imeri, High Level Training Institute, Gostivar, Macedonia
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Abstract
Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.
Keywords
Library, LibQUAL, Rasch Model, User Satisfaction, Library Services
To cite this article
Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, Sphend Imeri, Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study, International Journal of Vocational Education and Training Research. Vol. 1, No. 1, 2015, pp. 5-9. doi: 10.11648/j.ijvetr.20150101.12
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