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Bureaucracy and Challenges in Digital Era: A New Concept of Information Technology Integration in the Archipelagic Country

Received: 21 October 2020    Accepted: 3 November 2020    Published: 16 November 2020
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Abstract

This study discusses a new concept on the integration of information technology government management in the archipelagic country. Data were obtained from several websites and social media applications on government matters in North Maluku and surrounding areas. Qualitative analysis is performed on all data collected using the Nvivo 12 application. The study results show that the concept of digital governance augments services of age with the availability and advancement of technology, a strategic and practical public sector. Formulating roadmaps of community digital information systems and e-government include practitioners, online fiscal transparency, performance reporting, improving citizen participation, privacy issues in e-governance, elections via the internet, and E-government network at the local level governance level. E-Government is based on technology policy and digitization policy bureaucracy that is accessible to the community. E-Government regulations include open governance, privacy protection, social media, democracy, organization innovation, managerial efficiency, public service delivery, and citizen involvement. This new concept significantly addresses various government management problems towards the excellent and clean government, especially in an archipelagic country like North Maluku Province, Indonesia. This study requires ongoing studies on the evaluation and performance of government websites in encouraging openness, data availability, dynamic interactions, and accuracy of various data, users, and digital service systems.

Published in Journal of Public Policy and Administration (Volume 4, Issue 4)
DOI 10.11648/j.jppa.20200404.12
Page(s) 71-77
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Public Services, People Welfare, Clean Government, Bureaucracy Performance, E-government

References
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[3] Fugini, Grazia, M., Maggiolini, P., & Ramon Salvador Valles. (2014). E-government and employment services: a case study in effectiveness. Springer.
[4] Manoharan, A. (2014). E-government and websites: A public solutions handbook (A. Manoharan, ed.). Routledge.
[5] Gottschalk, P., & Solli-sæther, H. (2008). Stages of e-government interoperability. 5 (3), 310–320.
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[7] Archer, N. (2008). Mobile e-health: Making the case. Medical Informatics: Concepts, Methodologies, Tools, and Applications, 1–4, 95–106. https://doi.org/10.4018/978-1-60566-050-9.ch009.
[8] Dunleavy, P., Margetts, H., Tinkler, J., & Bastow, S. (2006). Digital era governance: IT corporations, the state, and e-government. Oxford University Press.
[9] Whyte, J. (2019). How Digital Information Transforms Project Delivery Models. Project Management Journal, 50 (2), 177–194. https://doi.org/10.1177/8756972818823304.
[10] Chhabra, S. (2009). Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes: Citizen-Centric Service Oriented Methodologies and Processes (S. Chhabra, ed.). IGI Global.
[11] McLoughlin, I., & Wilson, R. (2013). Digital government at work: a social informatics perspective. OUP Oxford.
[12] Muñoz, L. A., & Bolívar, M. P. R. (2017). International E-Government Development: Policy, Implementation and Best Practice (L. A. Muñoz & M. P. R. Bolívar, eds.). Springer.
[13] Beverungen, A., Beyes, T., & Conrad, L. (2019). The organizational powers of (digital) media. Organization, 26 (5), 621–635. https://doi.org/10.1177/1350508419867206.
[14] Reddick, C. G. (2020). Politics, Democracy and E-Government: Participation and Service Delivery. Memory.
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[16] Whelan, A. (2019). “Ask for More Time”: Big Data Chronopolitics in the Australian Welfare Bureaucracy. Critical Sociology. https://doi.org/10.1177/0896920519866004.
[17] Jurriëns, E., & Tapsell, R. (2017). Challenges and opportunities of the digital ‘revolution’ in Indonesia. Digital Indonesia: Connectivity and Divergence, 2020, 275–288. https://doi.org/10.1355/9789814786003-007.
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[19] Nugroho, R. A., Shaila Putri, D. P., Santoso, T. B., Utomo, D. R., & Setyowati, K. (2019). Government Official Political Neutrality in Digital Era: Challenge for Administrative Ethics? Iapa Proceedings Conference, (1978), 406. https://doi.org/10.30589/proceedings.2019.244.
Cite This Article
  • APA Style

    Saiful Deni, Thamrin Husain, Aji Deni. (2020). Bureaucracy and Challenges in Digital Era: A New Concept of Information Technology Integration in the Archipelagic Country. Journal of Public Policy and Administration, 4(4), 71-77. https://doi.org/10.11648/j.jppa.20200404.12

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    ACS Style

    Saiful Deni; Thamrin Husain; Aji Deni. Bureaucracy and Challenges in Digital Era: A New Concept of Information Technology Integration in the Archipelagic Country. J. Public Policy Adm. 2020, 4(4), 71-77. doi: 10.11648/j.jppa.20200404.12

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    AMA Style

    Saiful Deni, Thamrin Husain, Aji Deni. Bureaucracy and Challenges in Digital Era: A New Concept of Information Technology Integration in the Archipelagic Country. J Public Policy Adm. 2020;4(4):71-77. doi: 10.11648/j.jppa.20200404.12

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  • @article{10.11648/j.jppa.20200404.12,
      author = {Saiful Deni and Thamrin Husain and Aji Deni},
      title = {Bureaucracy and Challenges in Digital Era: A New Concept of Information Technology Integration in the Archipelagic Country},
      journal = {Journal of Public Policy and Administration},
      volume = {4},
      number = {4},
      pages = {71-77},
      doi = {10.11648/j.jppa.20200404.12},
      url = {https://doi.org/10.11648/j.jppa.20200404.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jppa.20200404.12},
      abstract = {This study discusses a new concept on the integration of information technology government management in the archipelagic country. Data were obtained from several websites and social media applications on government matters in North Maluku and surrounding areas. Qualitative analysis is performed on all data collected using the Nvivo 12 application. The study results show that the concept of digital governance augments services of age with the availability and advancement of technology, a strategic and practical public sector. Formulating roadmaps of community digital information systems and e-government include practitioners, online fiscal transparency, performance reporting, improving citizen participation, privacy issues in e-governance, elections via the internet, and E-government network at the local level governance level. E-Government is based on technology policy and digitization policy bureaucracy that is accessible to the community. E-Government regulations include open governance, privacy protection, social media, democracy, organization innovation, managerial efficiency, public service delivery, and citizen involvement. This new concept significantly addresses various government management problems towards the excellent and clean government, especially in an archipelagic country like North Maluku Province, Indonesia. This study requires ongoing studies on the evaluation and performance of government websites in encouraging openness, data availability, dynamic interactions, and accuracy of various data, users, and digital service systems.},
     year = {2020}
    }
    

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    AU  - Saiful Deni
    AU  - Thamrin Husain
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    JF  - Journal of Public Policy and Administration
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    PB  - Science Publishing Group
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    UR  - https://doi.org/10.11648/j.jppa.20200404.12
    AB  - This study discusses a new concept on the integration of information technology government management in the archipelagic country. Data were obtained from several websites and social media applications on government matters in North Maluku and surrounding areas. Qualitative analysis is performed on all data collected using the Nvivo 12 application. The study results show that the concept of digital governance augments services of age with the availability and advancement of technology, a strategic and practical public sector. Formulating roadmaps of community digital information systems and e-government include practitioners, online fiscal transparency, performance reporting, improving citizen participation, privacy issues in e-governance, elections via the internet, and E-government network at the local level governance level. E-Government is based on technology policy and digitization policy bureaucracy that is accessible to the community. E-Government regulations include open governance, privacy protection, social media, democracy, organization innovation, managerial efficiency, public service delivery, and citizen involvement. This new concept significantly addresses various government management problems towards the excellent and clean government, especially in an archipelagic country like North Maluku Province, Indonesia. This study requires ongoing studies on the evaluation and performance of government websites in encouraging openness, data availability, dynamic interactions, and accuracy of various data, users, and digital service systems.
    VL  - 4
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Author Information
  • Department of Administration Science, Universitas Muhammadiyah Maluku Utara, Ternate, Indonesia

  • Department of Administration Science, Universitas Muhammadiyah Maluku Utara, Ternate, Indonesia

  • Department of Political Science. Universitas Muhammadiyah Maluku Utara, Ternate, Indonesia

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