Home / Journals Journal of Human Resource Management / Challenges and Opportunities in the Performance Measurement and Control Systems of Human Resources Management for the Services Industry
Challenges and Opportunities in the Performance Measurement and Control Systems of Human Resources Management for the Services Industry
Submission Deadline: Mar. 20, 2015
Lead Guest Editor
Assunta Di Vaio
Department of Law, University of Naples Parthenope, Naples, Italy
Guest Editors
  • Department Of Sport Science and Wellness, University Of Naples "Parthenope", Naples, Italy
  • Department of Law, University of Naples Parthenope, Naples, Italy
  • Economic Analysis Applied Department, University of Las Palmas de Gran Canaria, Las Palmas, Gran Canaria, Canary Island, Spain
  • Extension and Research Vice-Rectory, Federal University of Maranhao, Sao Paulo, Brazil
  • Department of Shipping Trade and Transport, University of the Aegean, Chios, Greece
  • Tourism Institute, King Abdulaziz University, Saudi Arabia
  • Hospitality and Tourism Management Department, Macau University of Science & Technology, Taipa, Macau, China
  • Business Administration, University of Bologna, Bologna, Italy
  • World of Shipping Portugal, Parede, Lisboa, Portugal
  • Department of Supply Chain Management, University of Manitoba, Winnipeg, Manitoba, Canada
Guidelines for Submission
Manuscripts can be submitted until the expiry of the deadline. Submissions must be previously unpublished and may not be under consideration elsewhere.
Papers should be formatted according to the guidelines for authors (see: http://www.sciencepublishinggroup.com/journal/guideforauthors?journalid=176). By submitting your manuscripts to the special issue, you are acknowledging that you accept the rules established for publication of manuscripts, including agreement to pay the Article Processing Charges for the manuscripts. Manuscripts should be submitted electronically through the online manuscript submission system at http://www.sciencepublishinggroup.com/login. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal and will be listed together on the special issue website.
Published Papers
Authors: Di Vaio Assunta
Pages: 1-2 Published Online: Apr. 29, 2015
Views 4124 Downloads 135
Authors: Sabrina Pisano
Pages: 39-46 Published Online: Mar. 6, 2015
Views 4679 Downloads 298
Authors: Aprile Roberto
Pages: 33-38 Published Online: Feb. 28, 2015
Views 4655 Downloads 320
Authors: Benedetta Gesuele, Mauro Romanelli
Pages: 28-32 Published Online: Feb. 28, 2015
Views 5877 Downloads 601
Authors: Di Vaio Assunta, Varriale Luisa, Alvino Federico
Pages: 20-27 Published Online: Feb. 28, 2015
Views 5386 Downloads 226
Authors: Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico
Pages: 11-19 Published Online: Feb. 28, 2015
Views 4849 Downloads 264
Authors: Varriale Luisa, Buonocore Filomena, Briganti Paola
Pages: 3-10 Published Online: Feb. 28, 2015
Views 5141 Downloads 289
In the last decades, the services industry has faced new challenges in the global economy recognizing more and more the crucial role of the human capital. Globalization of the market, internationalization of the firms, high innovativeness in the products and processes, dematerialization of the production process represent only a few challenging phenomena that the services firms have to manage. Human resources in the services industry play always a key role but, in most cases, they still have been conceived merely as costs within the accounting information systems.

In this brief context, it seems necessary to identify and investigate a set of tools able to support the strategic human resources management suggesting the right direction in their improvement and evaluation. Innovative and sophisticated strategic and managerial tools are needed to harness the great potential of the human resources contributing significantly to the firm performance. On one side, scholars and practitioners tend to adapt the potential of human resources to the organisational needs increasing their level of stress with high burnout risks; on the other side, human resources operate in a more technological and competitive workplace and need continuously to enrich and change their skills and competences.

The aim of this special issue is to extend the conceptual and empirical research on the Human Resource Management (HRM) focusing the attention on the strategic and managerial tools that allow either to improve and evaluate the human resources or to measure and control the specific contribution of human resources to the performance. Top management can be supported from these tools developed thanks to data and information gathered.

We welcome conceptual and empirical papers that make clear contributions to the described issue in the services industry such as tourism and hospitality, shipping, educational, transportation, health care, sporting, and public administration settings.

Theoretical and empirical explorations are needed to understand how strategic and managerial tools for the services firms and their human capital can be created, how they work, and how they can help to manage the deep changes in the global economy.

Aims and Scope:

1. Human resources (HR) and accounting information system
2. Strategy, performance and human capital management
3. Human capital in the financial statements
4. Implications of innovative managerial tools in the improvement of human resources
5. HR policies and practices in the globalized economy
6. Planning, control systems and reporting in HRM
7. Performance evaluation and measurement in HRM
8. Value creation and HRM policies
9. Developing and evaluating HR potential and skills
10. Analysing relationships between HRM systems and accounting and management control systems.
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