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Patients Complaints and Their Influence on Health System
Submission Deadline: Jan. 12, 2020

This special issue currently is open for paper submission and guest editor application.

Join as Guest Editor Submit to Special Issue
Lead Guest Editor
Rajko Pirnat
Faculty of Law / Department of Administrative Law,University of Ljubljana, Ljubljana, Slovenia
Guest Editors
  • Jože Balažic
    Medical Faculty,University of Ljubljana / Institute of Forensic medicine
    Ljubljana, Slovenia
  • Anka Mohorič Kenda
    Private research institution,Social sciences / Administrative and organizational sciences / Management in Health Care,Farmed Company
    Rače, Slovenia
  • Robert Leskovar
    Faculty of Organizational Sciences,University of Maribor
    Maribor, Slovenia
  • Draško Veselinovič
    Faculty of Economic,University of Ljubljana
    Ljubljana, Slovenia
Guidelines for Submission
Manuscripts can be submitted until the expiry of the deadline. Submissions must be previously unpublished and may not be under consideration elsewhere.
Papers should be formatted according to the guidelines for authors (see: http://www.sciencepublishinggroup.com/journal/guideforauthors?journalid=251). By submitting your manuscripts to the special issue, you are acknowledging that you accept the rules established for publication of manuscripts, including agreement to pay the Article Processing Charges for the manuscripts. Manuscripts should be submitted electronically through the online manuscript submission system at http://www.sciencepublishinggroup.com/login. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal and will be listed together on the special issue website.
Published Papers
The special issue currently is open for paper submission. Potential authors are humbly requested to submit an electronic copy of their complete manuscript by clicking here.

Special Issue Flyer (PDF)

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Special Issue

Introduction
Many European countries are doing exceptional efforts, directed towards the quality of performing health services and improving patients’ safety, regardless of the characteristics of their health care system. The findings of World Health Organization (WHO) show a high degree of patient safety risk and an exceptional potential for reducing errors, which can lead to considerable financial savings and better results for the patients. The issue of patients’ safety is becoming ever more important in the health systems over the world, not only in EU countries. The influence of digitalisation on application of patients’ complaints enables quick and effective interaction with health care personnel and efficient control of introduced changes. This special issue is an extended survey of advanced research in EU countries in the field of patients’ complaints and of new approaches for increasing health care users’ satisfaction and structured improvement of the quality of health services in health care institutions. This special issue will present an improved view of advanced research dimensions in the field of improving patient safety. The collected original scientific papers will discuss innovative approaches to effective reduction of patients’ complaints and present opportunities for health care improvement.

Aims and Scope:

  1. Health quality system
  2. Patients’ complaints
  3. Digitalization of quality improvement
  4. Patient safety
  5. Quantification on (non)quality costs
  6. Patients’ rights and health quality
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