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Evaluation User’s Satisfactions and Obstacles with Federal University Lokoja, Library, Kogi State, Nigeria

Received: 10 June 2022    Accepted: 28 June 2022    Published: 20 July 2022
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Abstract

The study uses quantitative research method and survey design was also adopted. The study was guided by four (4) research questions. The populations of this study comprises of all students that are available in the library that very hours of administering the questionnaires. The library accommodates approximately about 150 students. Therefore, 150 questionnaires were distributed to the population of the study whereas 120 questionnaires were duly returned. Descriptive statistics of frequency table, simple percentage were used to analyze the data for this study. The instrument was administered by the researcher. The study shows that, the majority of Federal University Lokoja students are visiting FUL Library. The most visiting students are with 70 (58.4%) of the response which indicates that they always visit FUL Library. Students are using the FUL Library more in reading both their notebook/text book, doing their assignment and as well using e-library. Students are highly satisfied with the available information resources in the FUL Library. Too much noise, inadequate setting facilities/space/place, and lack of WIFI are the most challenges associated with FUL Library followed by staffs are not friendly, rules and regulations/ overdue charges, library opening and closing hour, library services and also erratic power supply. 120 (100%) of the respondents indicate too much noise as the challenges associated with FUL Library, Among the recommendations: The management of FUL, Library should emphasize much on the library sensitization and awareness of the importance of library by organizing student orientation and library week so as to have more students in attendance. More current textbook should be provided and also be weeding those that are outdated so as to help the students in doing their assignment. Maintain high level of currency of their information resources so as to maintain higher level of patronization. Despite the size of the FUL Library is not big since it’s the take up site, both the students sitting area and the students reading area is not far from each other. Therefore, even with this, the library management should educate those staff that they should not be an obstacle to the student by making much noise. They should maintain the level of their noise. Subscribe of the WIFI for the students to able to assess online information resources and services. Library staff should learn to be friendly with students. The library rules and regulations should also be reviewed likewise library opening and closing hour should be reviewed; library services should also be advanced. Provision of library source of power supply either by using its own generator.

Published in American Journal of Education and Information Technology (Volume 6, Issue 2)
DOI 10.11648/j.ajeit.20220602.11
Page(s) 61-65
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Evaluation, Obstacles, User’s Satisfaction, Library

References
[1] Abiodun, O. I., Victoria, A. A. (2020) use and user’s satisfaction of library resources and services in ondo state university of science and technology library, okitipupa, Nigeria. International journal of library and information science studies. Vol. 6 No. 5. Pp. 10-19.
[2] Adeniran p. (2020) user satisfaction with academic libraries: Academic staff and students’ perspective. African journal of library and information science. Vol. 6 (3), pp. 001-008. Available at www.internationalscholarjournalsd.org.
[3] Aina, L. O., (2004) Library and Information Science Text for Africa. Ibadan: third World information Service Limited.
[4] Gyau, E. B., Lau, J. & Kwakye, O. (2021) Evaluation of user satisfaction with academic libraries services based on students perspective. Open access library journal, 8: e 7783. Available on https://doi.org/10.4236/09lib.1107783
[5] Hafiz, A., Issah, Dawuda & Iddirisu, A. (2019) assessment of user’s satisfaction with library resources and services at Bagabaga college of education library in Ghana, international journal of research and innovation in social science (IJRISS). Vol. III, Issue VII. www.rsisinternational.org
[6] Mondal H., (2021) Library building: planning, principle and standards in the perspective of 21st century. Available at https://www.researchgate.net/publication/353211306
[7] Nura, A., Abubakar, I. Y., & Mujittafa, S. (2020) an assessment of the availability and user’s satisfaction of information resources efficacy in public libraries in katsina state. International journal of research in commerce and management studies. Vol. 2 No. 01.
[8] Nwabueze, A. U., Ozioko, R. E., & Igwesi, U., (2013) Assessment of user education programmes in the university libraries in south- east Nigeria: journal of Nigerian library association. Vol. 46, No. 1. Pp. 38.
[9] Oluwakemi, O. J. (2021) assessment of user’s satisfaction of information resources provision among agricultural researchers in Nigeria. International journal of library and information science. Vol. 13 (1). Pp. 15-20. http://www.academicjournals.org/IJLIS
[10] Ogunbodede, K. F. [et al]… (2021) evaluation of user’s satisfaction of information resouces and services in St. Albert the great major seminary school library, Ogun state, Nigeria. International journal of research and scientific innovation (IJRSI). Vol. Vii, Issue II.
[11] Patel, A. B, Batcha, M. S. & Ahmad, M. (2020) a study on library resources with services satisfaction based on library users affiliated colleges to Solapur University. International journal of academic research and development. Vol. 6 issue: 2. https://ssrn.com/abstract=3769911
[12] Patrick, I. O., Aghojare, B. & Ferdinand O. A., (2015) Assess User’s satisfaction on academic library performance: A study, international journal of academic research and reflection. Vol. 3 No. 5, pp. 67. Available at www.idpublication.org
[13] Tiemo, P. A., & Ateboh, B. A., (2016) User’s Satisfaction with library information resources and services: A case study of college of health sciences library Niger Delta University, Amassoma, Nigeria. Journal of Education and Practice. Vol. 7, No. 16, available at www.iiste.org
[14] Ukwoma S. C. (2014) Strategic for Marketing Library Services by library and information science (LIS) professionals in Nigeria. Journal of the Nigerian Library Association. Vol. 47, No 1. Pp. 79.
[15] Yahaya, R. M. (2019) user’s satisfaction with information resources in libraries of Agricultural research institute in Nigeria. Information impact: journal of information and knowledge management. Vol. 10 (1). https://dx.doi.org/10.4314/iijikm.vloil.6
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  • APA Style

    Ayuba Ubale Sa’ad. (2022). Evaluation User’s Satisfactions and Obstacles with Federal University Lokoja, Library, Kogi State, Nigeria. American Journal of Education and Information Technology, 6(2), 61-65. https://doi.org/10.11648/j.ajeit.20220602.11

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    ACS Style

    Ayuba Ubale Sa’ad. Evaluation User’s Satisfactions and Obstacles with Federal University Lokoja, Library, Kogi State, Nigeria. Am. J. Educ. Inf. Technol. 2022, 6(2), 61-65. doi: 10.11648/j.ajeit.20220602.11

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    AMA Style

    Ayuba Ubale Sa’ad. Evaluation User’s Satisfactions and Obstacles with Federal University Lokoja, Library, Kogi State, Nigeria. Am J Educ Inf Technol. 2022;6(2):61-65. doi: 10.11648/j.ajeit.20220602.11

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  • @article{10.11648/j.ajeit.20220602.11,
      author = {Ayuba Ubale Sa’ad},
      title = {Evaluation User’s Satisfactions and Obstacles with Federal University Lokoja, Library, Kogi State, Nigeria},
      journal = {American Journal of Education and Information Technology},
      volume = {6},
      number = {2},
      pages = {61-65},
      doi = {10.11648/j.ajeit.20220602.11},
      url = {https://doi.org/10.11648/j.ajeit.20220602.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajeit.20220602.11},
      abstract = {The study uses quantitative research method and survey design was also adopted. The study was guided by four (4) research questions. The populations of this study comprises of all students that are available in the library that very hours of administering the questionnaires. The library accommodates approximately about 150 students. Therefore, 150 questionnaires were distributed to the population of the study whereas 120 questionnaires were duly returned. Descriptive statistics of frequency table, simple percentage were used to analyze the data for this study. The instrument was administered by the researcher. The study shows that, the majority of Federal University Lokoja students are visiting FUL Library. The most visiting students are with 70 (58.4%) of the response which indicates that they always visit FUL Library. Students are using the FUL Library more in reading both their notebook/text book, doing their assignment and as well using e-library. Students are highly satisfied with the available information resources in the FUL Library. Too much noise, inadequate setting facilities/space/place, and lack of WIFI are the most challenges associated with FUL Library followed by staffs are not friendly, rules and regulations/ overdue charges, library opening and closing hour, library services and also erratic power supply. 120 (100%) of the respondents indicate too much noise as the challenges associated with FUL Library, Among the recommendations: The management of FUL, Library should emphasize much on the library sensitization and awareness of the importance of library by organizing student orientation and library week so as to have more students in attendance. More current textbook should be provided and also be weeding those that are outdated so as to help the students in doing their assignment. Maintain high level of currency of their information resources so as to maintain higher level of patronization. Despite the size of the FUL Library is not big since it’s the take up site, both the students sitting area and the students reading area is not far from each other. Therefore, even with this, the library management should educate those staff that they should not be an obstacle to the student by making much noise. They should maintain the level of their noise. Subscribe of the WIFI for the students to able to assess online information resources and services. Library staff should learn to be friendly with students. The library rules and regulations should also be reviewed likewise library opening and closing hour should be reviewed; library services should also be advanced. Provision of library source of power supply either by using its own generator.},
     year = {2022}
    }
    

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    AB  - The study uses quantitative research method and survey design was also adopted. The study was guided by four (4) research questions. The populations of this study comprises of all students that are available in the library that very hours of administering the questionnaires. The library accommodates approximately about 150 students. Therefore, 150 questionnaires were distributed to the population of the study whereas 120 questionnaires were duly returned. Descriptive statistics of frequency table, simple percentage were used to analyze the data for this study. The instrument was administered by the researcher. The study shows that, the majority of Federal University Lokoja students are visiting FUL Library. The most visiting students are with 70 (58.4%) of the response which indicates that they always visit FUL Library. Students are using the FUL Library more in reading both their notebook/text book, doing their assignment and as well using e-library. Students are highly satisfied with the available information resources in the FUL Library. Too much noise, inadequate setting facilities/space/place, and lack of WIFI are the most challenges associated with FUL Library followed by staffs are not friendly, rules and regulations/ overdue charges, library opening and closing hour, library services and also erratic power supply. 120 (100%) of the respondents indicate too much noise as the challenges associated with FUL Library, Among the recommendations: The management of FUL, Library should emphasize much on the library sensitization and awareness of the importance of library by organizing student orientation and library week so as to have more students in attendance. More current textbook should be provided and also be weeding those that are outdated so as to help the students in doing their assignment. Maintain high level of currency of their information resources so as to maintain higher level of patronization. Despite the size of the FUL Library is not big since it’s the take up site, both the students sitting area and the students reading area is not far from each other. Therefore, even with this, the library management should educate those staff that they should not be an obstacle to the student by making much noise. They should maintain the level of their noise. Subscribe of the WIFI for the students to able to assess online information resources and services. Library staff should learn to be friendly with students. The library rules and regulations should also be reviewed likewise library opening and closing hour should be reviewed; library services should also be advanced. Provision of library source of power supply either by using its own generator.
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    IS  - 2
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  • University Library, Federal University Lokoja, Lokoja, Nigeria

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