Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway

Md. Al-Amin; Md. Shaidul Islam; Md. Shakil Ahammed

doi:doi:10.11648/j.ajtte.20210604.12

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Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway

Md. Al-Amin, Md. Shaidul Islam, Md. Shakil Ahammed

Published in American Journal of Traffic and Transportation Engineering (Volume 6, Issue 4)

Received: 9 July 2021 Accepted: 19 July 2021 Published: 6 August 2021

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Abstract

In developing country like Bangladesh, service quality improvement in public transportation is essential. That is why; we need strategic planning & adopting a quality management system for improving it. From the bus passengers viewpoints the public bus performance evaluate here. This paper deals with the quality improvement of the public transport system with take into consideration of the principal variables that dominance the perceived quality by users. Investigate factors that are affecting passengers perceived bus performance through an Ordered Probit Model (OPM). Take advantage of the Ordered Probt Model, data is analysed based on 297 samples raised from visibility survey with bus passengers during service testing period in Pabna to Dhaka route. The results of the study indicate that 79.79% of the respondents were male; 39.70% were aged between 20-29 years, 45.10% respondent indicated level of service as good; 50.50% respondent indicated level of service as moderate; and only 1% respondent indicated level of service of transit bus as bad. The Model (OPM) represent the quality appraisement process founded on a group of predefined variables. These variables choice is essential since they are used to explain the selection process to be modeled. In addition, the results revealed that punctuality & reliability, Seat comfort, noise level, physical appearance, frequency of bus service, seat availability and female harassment have a significant relationship with passengers satisfaction because they have a P-value smaller than α = 0.10 as the significant level is at 10% and Z-value is greater than 1.64. Attempts to improve on service quality to influence passenger’s satisfaction should be directed at those variables. The administration of Pabna city will be benefited from this strategies result consist of useful information to ensure the sustainability of the public transport system.

Published in	American Journal of Traffic and Transportation Engineering (Volume 6, Issue 4)
DOI	10.11648/j.ajtte.20210604.12
Page(s)	116-127
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Public Transportation, Ordered Probit Model, Customer Satisfaction, Variables Service Quality

References

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APA Style

Md. Al-Amin, Md. Shaidul Islam, Md. Shakil Ahammed. (2021). Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway. American Journal of Traffic and Transportation Engineering, 6(4), 116-127. https://doi.org/10.11648/j.ajtte.20210604.12

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ACS Style

Md. Al-Amin; Md. Shaidul Islam; Md. Shakil Ahammed. Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway. Am. J. Traffic Transp. Eng. 2021, 6(4), 116-127. doi: 10.11648/j.ajtte.20210604.12

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AMA Style

Md. Al-Amin, Md. Shaidul Islam, Md. Shakil Ahammed. Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway. Am J Traffic Transp Eng. 2021;6(4):116-127. doi: 10.11648/j.ajtte.20210604.12

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@article{10.11648/j.ajtte.20210604.12,
  author = {Md. Al-Amin and Md. Shaidul Islam and Md. Shakil Ahammed},
  title = {Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway},
  journal = {American Journal of Traffic and Transportation Engineering},
  volume = {6},
  number = {4},
  pages = {116-127},
  doi = {10.11648/j.ajtte.20210604.12},
  url = {https://doi.org/10.11648/j.ajtte.20210604.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajtte.20210604.12},
  abstract = {In developing country like Bangladesh, service quality improvement in public transportation is essential. That is why; we need strategic planning & adopting a quality management system for improving it. From the bus passengers viewpoints the public bus performance evaluate here. This paper deals with the quality improvement of the public transport system with take into consideration of the principal variables that dominance the perceived quality by users. Investigate factors that are affecting passengers perceived bus performance through an Ordered Probit Model (OPM). Take advantage of the Ordered Probt Model, data is analysed based on 297 samples raised from visibility survey with bus passengers during service testing period in Pabna to Dhaka route. The results of the study indicate that 79.79% of the respondents were male; 39.70% were aged between 20-29 years, 45.10% respondent indicated level of service as good; 50.50% respondent indicated level of service as moderate; and only 1% respondent indicated level of service of transit bus as bad. The Model (OPM) represent the quality appraisement process founded on a group of predefined variables. These variables choice is essential since they are used to explain the selection process to be modeled. In addition, the results revealed that punctuality & reliability, Seat comfort, noise level, physical appearance, frequency of bus service, seat availability and female harassment have a significant relationship with passengers satisfaction because they have a P-value smaller than α = 0.10 as the significant level is at 10% and Z-value is greater than 1.64. Attempts to improve on service quality to influence passenger’s satisfaction should be directed at those variables. The administration of Pabna city will be benefited from this strategies result consist of useful information to ensure the sustainability of the public transport system.},
 year = {2021}
}

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TY  - JOUR
T1  - Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway
AU  - Md. Al-Amin
AU  - Md. Shaidul Islam
AU  - Md. Shakil Ahammed
Y1  - 2021/08/06
PY  - 2021
N1  - https://doi.org/10.11648/j.ajtte.20210604.12
DO  - 10.11648/j.ajtte.20210604.12
T2  - American Journal of Traffic and Transportation Engineering
JF  - American Journal of Traffic and Transportation Engineering
JO  - American Journal of Traffic and Transportation Engineering
SP  - 116
EP  - 127
PB  - Science Publishing Group
SN  - 2578-8604
UR  - https://doi.org/10.11648/j.ajtte.20210604.12
AB  - In developing country like Bangladesh, service quality improvement in public transportation is essential. That is why; we need strategic planning & adopting a quality management system for improving it. From the bus passengers viewpoints the public bus performance evaluate here. This paper deals with the quality improvement of the public transport system with take into consideration of the principal variables that dominance the perceived quality by users. Investigate factors that are affecting passengers perceived bus performance through an Ordered Probit Model (OPM). Take advantage of the Ordered Probt Model, data is analysed based on 297 samples raised from visibility survey with bus passengers during service testing period in Pabna to Dhaka route. The results of the study indicate that 79.79% of the respondents were male; 39.70% were aged between 20-29 years, 45.10% respondent indicated level of service as good; 50.50% respondent indicated level of service as moderate; and only 1% respondent indicated level of service of transit bus as bad. The Model (OPM) represent the quality appraisement process founded on a group of predefined variables. These variables choice is essential since they are used to explain the selection process to be modeled. In addition, the results revealed that punctuality & reliability, Seat comfort, noise level, physical appearance, frequency of bus service, seat availability and female harassment have a significant relationship with passengers satisfaction because they have a P-value smaller than α = 0.10 as the significant level is at 10% and Z-value is greater than 1.64. Attempts to improve on service quality to influence passenger’s satisfaction should be directed at those variables. The administration of Pabna city will be benefited from this strategies result consist of useful information to ensure the sustainability of the public transport system.
VL  - 6
IS  - 4
ER  -

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Author Information

Md. Al-Amin

Civil Engineering Department, Pabna University of Science & Technology, Pabna, Bangladesh
Md. Shaidul Islam

Civil Engineering Department, Pabna University of Science & Technology, Pabna, Bangladesh
Md. Shakil Ahammed

Civil Engineering Department, Pabna University of Science & Technology, Pabna, Bangladesh

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APA Style

Md. Al-Amin, Md. Shaidul Islam, Md. Shakil Ahammed. (2021). Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway. American Journal of Traffic and Transportation Engineering, 6(4), 116-127. https://doi.org/10.11648/j.ajtte.20210604.12

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ACS Style

Md. Al-Amin; Md. Shaidul Islam; Md. Shakil Ahammed. Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway. Am. J. Traffic Transp. Eng. 2021, 6(4), 116-127. doi: 10.11648/j.ajtte.20210604.12

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AMA Style

Md. Al-Amin, Md. Shaidul Islam, Md. Shakil Ahammed. Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway. Am J Traffic Transp Eng. 2021;6(4):116-127. doi: 10.11648/j.ajtte.20210604.12

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@article{10.11648/j.ajtte.20210604.12,
  author = {Md. Al-Amin and Md. Shaidul Islam and Md. Shakil Ahammed},
  title = {Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway},
  journal = {American Journal of Traffic and Transportation Engineering},
  volume = {6},
  number = {4},
  pages = {116-127},
  doi = {10.11648/j.ajtte.20210604.12},
  url = {https://doi.org/10.11648/j.ajtte.20210604.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajtte.20210604.12},
  abstract = {In developing country like Bangladesh, service quality improvement in public transportation is essential. That is why; we need strategic planning & adopting a quality management system for improving it. From the bus passengers viewpoints the public bus performance evaluate here. This paper deals with the quality improvement of the public transport system with take into consideration of the principal variables that dominance the perceived quality by users. Investigate factors that are affecting passengers perceived bus performance through an Ordered Probit Model (OPM). Take advantage of the Ordered Probt Model, data is analysed based on 297 samples raised from visibility survey with bus passengers during service testing period in Pabna to Dhaka route. The results of the study indicate that 79.79% of the respondents were male; 39.70% were aged between 20-29 years, 45.10% respondent indicated level of service as good; 50.50% respondent indicated level of service as moderate; and only 1% respondent indicated level of service of transit bus as bad. The Model (OPM) represent the quality appraisement process founded on a group of predefined variables. These variables choice is essential since they are used to explain the selection process to be modeled. In addition, the results revealed that punctuality & reliability, Seat comfort, noise level, physical appearance, frequency of bus service, seat availability and female harassment have a significant relationship with passengers satisfaction because they have a P-value smaller than α = 0.10 as the significant level is at 10% and Z-value is greater than 1.64. Attempts to improve on service quality to influence passenger’s satisfaction should be directed at those variables. The administration of Pabna city will be benefited from this strategies result consist of useful information to ensure the sustainability of the public transport system.},
 year = {2021}
}

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TY  - JOUR
T1  - Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway
AU  - Md. Al-Amin
AU  - Md. Shaidul Islam
AU  - Md. Shakil Ahammed
Y1  - 2021/08/06
PY  - 2021
N1  - https://doi.org/10.11648/j.ajtte.20210604.12
DO  - 10.11648/j.ajtte.20210604.12
T2  - American Journal of Traffic and Transportation Engineering
JF  - American Journal of Traffic and Transportation Engineering
JO  - American Journal of Traffic and Transportation Engineering
SP  - 116
EP  - 127
PB  - Science Publishing Group
SN  - 2578-8604
UR  - https://doi.org/10.11648/j.ajtte.20210604.12
AB  - In developing country like Bangladesh, service quality improvement in public transportation is essential. That is why; we need strategic planning & adopting a quality management system for improving it. From the bus passengers viewpoints the public bus performance evaluate here. This paper deals with the quality improvement of the public transport system with take into consideration of the principal variables that dominance the perceived quality by users. Investigate factors that are affecting passengers perceived bus performance through an Ordered Probit Model (OPM). Take advantage of the Ordered Probt Model, data is analysed based on 297 samples raised from visibility survey with bus passengers during service testing period in Pabna to Dhaka route. The results of the study indicate that 79.79% of the respondents were male; 39.70% were aged between 20-29 years, 45.10% respondent indicated level of service as good; 50.50% respondent indicated level of service as moderate; and only 1% respondent indicated level of service of transit bus as bad. The Model (OPM) represent the quality appraisement process founded on a group of predefined variables. These variables choice is essential since they are used to explain the selection process to be modeled. In addition, the results revealed that punctuality & reliability, Seat comfort, noise level, physical appearance, frequency of bus service, seat availability and female harassment have a significant relationship with passengers satisfaction because they have a P-value smaller than α = 0.10 as the significant level is at 10% and Z-value is greater than 1.64. Attempts to improve on service quality to influence passenger’s satisfaction should be directed at those variables. The administration of Pabna city will be benefited from this strategies result consist of useful information to ensure the sustainability of the public transport system.
VL  - 6
IS  - 4
ER  -

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