International Journal of Business and Economics Research

Volume 5, Issue 1, February 2016

  • Impact of ATM Banking Performance on Customer Satisfaction with the Bank in Malawi

    Charles Mwatsika

    Issue: Volume 5, Issue 1, February 2016
    Pages: 1-9
    Received: 20 January 2016
    Accepted: 30 January 2016
    Published: 19 February 2016
    Abstract: Automated teller machine banking has become a significant channel for banking products and services behind branch banking in Malawi and banks continue to invest in new and efficient technologies that can handle more functions that include cash depositing to attract more customers and achieve customer satisfaction with the banks. 353 respondents par... Show More
  • Effects of Financial Literacy on Individual Choices Among Financial Access Strands in Kenya

    Adan Guyo Shibia, Joseph Kieyah

    Issue: Volume 5, Issue 1, February 2016
    Pages: 10-18
    Received: 11 February 2016
    Accepted: 21 February 2016
    Published: 4 March 2016
    Abstract: This paper investigates effects of financial literacy on individual choices among formal financial services, informal financial services, and complete financial exclusion in Kenya. The study employed cross-sectional analysis using FinAccess national surveys 2009 and 2013 for 6,598 and 6,449 individuals, respectively. Multinomial probit regressions ... Show More